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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Made a booking on 13 may 2023. Flight cancelled because cheapoair said they needed to do verifications. Besides calling cheapoair and verifying with my bank, cheapoair promised to rebook the same flight for me. Sat for hours still no booking. Finally I asked for a cancellation of the booking. 25 May 2023. Money not yet released in my account. I need to start my new job in London. What is the way forward? No agent followed up with me.
So yesterday May 24.2023 i go on and look at prices to book flights from Baltimore to las Vagas. I found a amazing deal $90.99 round trip direct flight with spirit for 5 people. I go in make the reservations and I get to the final step put in my card information and then I get an error code and told to call with my reference ID number.
So i did, the gentlemen on the phone took my reference number and said the problem is we only have four seats available not five and the price in now 107 or 102 dollars a person now.
So I told him it's okay let's just book the four seats than.
So he proceeded to take all of our information our name our date of birth. We get to the last step and says well i am sorry to tell you but the price is now 300 a person.
I was told the price it was a person tell me how this is okay?
I tried to talk with him and say no that's not the amount you told me before you took all of our information.
He did not care at all!
So this site is just a lie and a scam it gets you to believe these low prices and then once you are ready to check out with all your information, they change the price on you.
This is my Reference ID: *******
This was my departing flight number Wed, Aug 23rd at 5:45am BWI flight 1179 Spirit Airlines
This was my Returning flight number Sat, Aug 26th at 11:49am LAS flight 1180 Spirit Airlines
I still have the originally price saved in my phone with the price of 90.99
That's good. It's convenient and less costly. I would recommend this website to friends.
Good service and good platform to book ticket,
Good service and good platform to book ticket
Seamless online booking. The internwtional website was user friendly and easy to negotiate. The final cost of the tickets, including the agent booking fee was extremely well priced in comparison with the other ticketing agencies.
Thankyou for delivering such an efficient and cost effective agency.
Kind regards.
Traveled with you before! Rent a car last time; do not need this time thank you.
Easy quick and affordable. I did not choose seating preference and they called me shortly after booking to make sure that I had not forgotten. Very thoughtful
Quick and Easy. The entire experience was smooth. I
I booked my flight,got the insurance and paid for a bag. Had to change flight found out the insurance was useless, They charged me another $258.00 for a different flight. Now my Booking number they gave me is wrong and they said I did not pay for a bag. So i can't pay for Bag on the sight. I will NEVER use them again!
Insurance does not cover changes or voluntary cancellations, it is for medical emergencies, lost or damaged bags or flight delays.
Okay. Easy to book. Was able to find a good price.
Slick as always. I wouldn't have chosen you based on your name, but now everyone in our national field service crew uses CheapOair. We repair ATMs and do bank security. When our clients need us, we have to be there.
Booking keeps changing - original selected seats cost to change and changes are required. Confusing process as these reservations are months away.
Easy to use - good flight route and times and good business class with china airlines. The only issue is that Delta did not provide seats until well after the original reservation was made for some reason.
It took awhile to make the reservation and the location is out of the country. There were different airports to select from and I did not want to select one that was too far away from my destination. Once I had that done, it was easy to select the flights and hotel for my little 5 day vacation. Cannot wait to get packing!
Excellent service! I have been buying tickets for my air travel from CheapOAir for last 5 years. They offer very competitive prices.They are very trustworthy.
Very cheap! Hope it would be same if i have to change dates if needed.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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