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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

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Illinois
1 review
0 helpful votes
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CheapOair keep doing the good job for people. We love you,

Date of experience: May 13, 2023
Albania
1 review
0 helpful votes
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Efficient follow-up providing options for other services.

Date of experience: May 13, 2023

Saved info
May 13, 2023
Previous review

Saved info

Date of experience: May 13, 2023
Florida
1 review
0 helpful votes
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Quick and easy!
May 13, 2023

Quick and easy! I've used Cheapo for several years now. Usually find just what I'm looking for quickly. Would like to have the option to upgrade from Basic Economy like in the past.

Date of experience: May 13, 2023
Virginia
1 review
0 helpful votes
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It was a great experience
May 12, 2023

It was a great experience. Process easy and customer service very helpful and kind

Date of experience: May 12, 2023
Puerto Rico
1 review
0 helpful votes
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Responsibility in notify
May 12, 2023

Responsibility in notify. Provide the adequate information for travel with minimum stress.

Date of experience: May 12, 2023
Pennsylvania
1 review
0 helpful votes
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Great!
May 12, 2023

Great! The gentleman was very friendly and was very helpful with all the questions I had for him. I have booked a lot of flights with CheapOair and have been happy every time. I would recommend CheapOair to any one for all their booking needs.

Date of experience: May 12, 2023
New York
1 review
0 helpful votes
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ITs a bait and switch program
June 10, 2023

ITs a bait and switch program. Getting tired of that. Regulation is coming

Date of experience: May 11, 2023
Maryland
1 review
0 helpful votes
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Very user friendly!
May 11, 2023

Very user friendly! This was very quick and simple!

Date of experience: May 11, 2023
Georgia
1 review
0 helpful votes
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The experience was a good one
May 11, 2023
Updated review

The experience was a good one. They offered lots of great deals and options. Choosing was easy and the booking was quick and smooth! I will use them again.

Date of experience: May 11, 2023

Great deals
May 10, 2023
Previous review

Great deals

Date of experience: May 10, 2023
Florida
1 review
0 helpful votes
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I have had a great experience using this site, very friendly

Date of experience: May 11, 2023
California
1 review
0 helpful votes
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Site continually trying to get me to take extras wont let me book seats after taking payment and going round in circles!

Date of experience: May 10, 2023
California
1 review
0 helpful votes
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I had picked the fare that you suggested twice When I clicked confirmed and book, it will say "the flight is not available". You gave me another flights which the price is higher and higher. The price was $200 higher when I finally booked. In addition, the promote code I entered MAY23 was not working. I also called and spoke with your staff twice and got disconnected. Non of the people called me back even thought I gave them my phone #.

Date of experience: May 10, 2023
Ohio
2 reviews
0 helpful votes
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Easy to figure out flights
June 9, 2023
Updated review

Easy to figure out flights. I only wish the pop-up ads would stop.

Date of experience: May 10, 2023

Easy to figure out flights
May 10, 2023
Previous review

Easy to figure out flights

Date of experience: May 10, 2023
Nevada
1 review
0 helpful votes
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Nice customer service by Gail and Keith by phone.

But, I did not like the changes on the long layover at Atlanta airport. I bought a non stop flight back and forth but Frontier did the itinerary changes to our flight.

Date of experience: May 10, 2023
Oregon
1 review
0 helpful votes
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Everything is fine and no problem at all. It's easy and convenient to booked. They will response right away if there's some changes to my flight. Thank you very much for booking my flight. I appreciate it very much.

Date of experience: May 10, 2023
Turkiye
1 review
0 helpful votes
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Taşakurle sagolin maerha taşakur merhaba taşakur
Sagoln

Date of experience: May 10, 2023
Egypt
2 reviews
0 helpful votes
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Great service, very co-operative customer services, I strongly recommend it

Date of experience: May 10, 2023
New York
1 review
0 helpful votes
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I would like to have the boarding pass on my phone but there doesn't seem to be a way to do it.
However the agent that booked my rental car was very good.

Date of experience: May 10, 2023

I would like to have the boarding pass on my phone...
June 9, 2023
Previous review

I would like to have the boarding pass on my phone but there doesn't seem to be a way to do it.

Date of experience: May 10, 2023
Armenia
1 review
0 helpful votes
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Great Service
May 9, 2023

Great Service. Quick, Outstanding job and great service

Date of experience: May 9, 2023
Hawaii
1 review
0 helpful votes
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Good except it days we booked to Las Vegas and we typed in bangkok

Date of experience: May 9, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209