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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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CheapOair keep doing the good job for people. We love you,
Efficient follow-up providing options for other services.
Quick and easy! I've used Cheapo for several years now. Usually find just what I'm looking for quickly. Would like to have the option to upgrade from Basic Economy like in the past.
It was a great experience. Process easy and customer service very helpful and kind
Responsibility in notify. Provide the adequate information for travel with minimum stress.
Great! The gentleman was very friendly and was very helpful with all the questions I had for him. I have booked a lot of flights with CheapOair and have been happy every time. I would recommend CheapOair to any one for all their booking needs.
ITs a bait and switch program. Getting tired of that. Regulation is coming
Very user friendly! This was very quick and simple!
The experience was a good one. They offered lots of great deals and options. Choosing was easy and the booking was quick and smooth! I will use them again.
I had picked the fare that you suggested twice When I clicked confirmed and book, it will say "the flight is not available". You gave me another flights which the price is higher and higher. The price was $200 higher when I finally booked. In addition, the promote code I entered MAY23 was not working. I also called and spoke with your staff twice and got disconnected. Non of the people called me back even thought I gave them my phone #.
Easy to figure out flights. I only wish the pop-up ads would stop.
Nice customer service by Gail and Keith by phone.
But, I did not like the changes on the long layover at Atlanta airport. I bought a non stop flight back and forth but Frontier did the itinerary changes to our flight.
Everything is fine and no problem at all. It's easy and convenient to booked. They will response right away if there's some changes to my flight. Thank you very much for booking my flight. I appreciate it very much.
Taşakurle sagolin maerha taşakur merhaba taşakur
Sagoln
I would like to have the boarding pass on my phone but there doesn't seem to be a way to do it.
However the agent that booked my rental car was very good.
I would like to have the boarding pass on my phone but there doesn't seem to be a way to do it.
Great Service. Quick, Outstanding job and great service
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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