The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Never use this website - they will store you card info and use it later to make charges and then not respond. They are a 100% scam website
I booked a ticket from Abu Dhabi to Islamabad and I clearly added baggage to ticket but on my arrival at Etihar Airways check in counter I came to know my ticket is with out luggage for which they asked me to reach my Air ticket agents which were these Sammers cheap o air by the way the represent there name very well so I reach online chat section and the agent asked for 20$ additionally and as I was in hurry so I said ok for this scam too but later on they didn't added any luggage and due to which I lost my flight because on counter luggage cost were 5 times my ticket cost, and they never answer me back for that ticket change or refund or any compensation as I have to buy new ticket plus cost of over stay at hotel for a night etc
Be careful from scammers buy tickets at Airlines directly Please
Thought I'd paid for his seat preference, but apparently not.
I was pleased with the service, will use them again
I like CheapOair because the prices are better than other companies. Our flight details have only changed once and it was a minor change but we were notified immediately.
Affordable price...i recomment this site to any of my friend who like to travel anywhere.
Good Service and all the information is easy to interpret and has a lot of informative tips and services to make my trip a good experiencel.
II am always booked by cheap air and have good services
Customer service agent Isla helped out a lot. Great customer service.
EXCELENTE SERVICIO, RAPIDO Y EFICAZ. SI RECOMIENDO ESTA PAGINA Y CERTIFICO LA CALIDAD DE SERVICIO
I got the awesome agent. Shonell was very helpful guy and make the booking easy for. Many thank to Shonell!
Quick and fairly simple steps to select round trip for the 3 of us.
Fast courteous service - had all the features any traveler would want or need.
Easy to book. Price fits within my budget. Would recommend to friends and family.
I always have a great experience. Everything is straight forward. Keep up the good work.
It was a straight forward booking experience...user friendly system.
Quick and easy, website was user friendly and not a hassle. Glad it didn't ask for so much personal info. Will use CheapOair again in the future for flight booking.
Easy to navigate and book on site. Customer service very helpful.
So far so good. Reliable, professional service, courteous and customer oriented.
Awesome, just a little confusion when it came to entering billing and contact information!
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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This is being reviewed.