CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Best travel site on the web and I have been around the world many times.
Easy to use and a lot of flight options to choose from.
Great service love that they provide everything that I needed help
Thank you for keeping me updated with my itinerary
Great experience. My second time booking with CheapOAir. I couldnt be happier with the pricing.
Reasonable but improve on ticketing since you offer the best prices I wish to do business with you always
I love the speedy results and short time on hold getting my confirmation
Easy to book a flight on the app. Great service and great prices.
Unfortunately booked a flight with this company, realised I hadn't included a 23kg case, contacted customer service 4 times, twice rep hung up on me!
Got absolutely no satisfaction at all, couldn't book in on line! Was a nightmare! Do yourself a favour and go directly to airline that you want to book with and bypass this shocking company.
You canceled my package after hours of submitting it and now my funds are tied up in the middle of nowhere and I can't even get a package from a different company. That's a nice way of doing business
This is being reviewed.
Generally pretty good. There's a lot of add ons that may be useful for others but I found it took me longer to navigate than I thought it might.
I can find my seat assignments. I did get my itinerary Thank you
Unhappy with surprise charges for seat selection when it said it was free!
Very positive experience. Site works well. Follow up surveys can become intrusive when using service a number of times
Simple and easy. Booked with them before. So figured to book again.
Credit card confirmation took long. Mr. Harley helped finally.
Reasonable price. Quick & easy booking.Payment secured & fast. The best way finding flight booking & cheap fare!
Absolutely terrible company! Never book through them. They're a rip off beyond words. Allow you to cancel your booking and tell you you can use the credits via their site or the airlines site. Called to use the credits and now they're trying to charge me 5x the price of what is online. Stating that I cannot get a discounted new booking rate but a regular rate …… which I never even heard of or was told before cancelling. Complete scam. I'm reporting this company to everywhere. To rip off my elderly parents IS INSANE.
This is resolved.
Wonderful experience….i had all the information about my flight and was very happy
At first I was confused but I have it now...i will purchase with them from now on...thank you
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is being reviewed.