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CheapOairReviews 14,840

3.4
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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,780
value
3,008
shipping
2,767
returns
320
quality
3,083
This company responds to reviews on average within 86 days

Instant Feedback

231,382 reviews
Chile
1 review
0 helpful votes
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Any options to make choice a seat, also no options to baggage payment diretcly when I booking my triple. Bad experiencie. Thanks.

Date of experience: August 13, 2023
CustomerService C. CheapOair Rep
over a year old

We have reached out to the passenger to obtain additional information so we can assist with the concern.

Australia
1 review
0 helpful votes
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Thanks a lot!
August 12, 2023

Thanks a lot! I have always been happy with my bookings with you!

Date of experience: August 12, 2023
AE
1 review
0 helpful votes
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Not worth it
September 11, 2023

I'm writing this review after over 9 hours of desperation, anger, and hopelessness. My return flight to LA from Dubai had two legs—one to London and another from London to LAX. I was at the check-in line around 9:30, and everything seemed normal until the Emirates staff told me they could not find my name for the first leg. I wasn't too worried, and I should have been. I called Cheapoair to sort it out, and they kept me on the line for one hour and twenty minutes and hung up while I was listening to their hold music for the 65th time. From that point until now that the local time is around 7:30 PM. I have had the pleasure of talking to at least 10 "travel experts" and a handful of supervisors and superdupervisors. 4 of them promised to call me back and check my phone number, and they never did. The airline doesn't talk to me since the ticket was purchased from Cheapoair. As for Cheapoair customer service, no solutions were provided. No new tickets were issued. Let alone any mention of compensation for the incredible inconvenience they caused. I ended up buying a ticket for around $2300 to get out of there. I will fight this tooth and nail, hoping to prevent this from happening to anyone else.

Date of experience: August 12, 2023
Philippines
1 review
0 helpful votes
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Easy booking for multi city travels
August 11, 2023

Easy booking for multi city travels. It is cheap as well

Date of experience: August 11, 2023
California
1 review
0 helpful votes
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Satisfactory results
August 11, 2023
Updated review

Satisfactory results. Fast, safe, accurate.

Will recommend this service to family, friends and even strangers.

Date of experience: August 11, 2023

Process was fast, easy and accurate
July 23, 2023
Previous review

Process was fast, easy and accurate

Date of experience: July 23, 2023
Washington
1 review
0 helpful votes
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Fast and easy to book my trip,easy to follow ticket sales.

Date of experience: August 10, 2023
Texas
1 review
0 helpful votes
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Easy to use and compare flights
September 9, 2023
Updated review

Easy to use and compare flights. After booking a flight there was confusion regarding which mobile app to use, CheapOair or the actual carrier as well as where to check in. The carrier's website did not show my trip until at least 12 hours after my flight was booked with CheapOair, causing some confusion and frustration on my part. This prompted me to spend 1 1/2 hours on the phone between the 2 companies to ensure my flight was 100% confirmed.

Date of experience: August 10, 2023
CustomerService C. CheapOair Rep
over a year old

This is being reviewed.


Easy to use and compare flights
August 9, 2023
Previous review

Easy to use and compare flights.

Date of experience: August 9, 2023
Greece
1 review
0 helpful votes
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POOR COSTUMER SERVICE
September 9, 2023

The travel agency CheapOair has an extremely poor and unsatisfactory costumer service. It is highly NOT recommended working with them.

The costumer service is unreachable, with robot-assistants and not actual personnel.

Date of experience: August 10, 2023
GB
1 review
0 helpful votes
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Easy search options for flights and destinations available

Date of experience: August 10, 2023
Indiana
1 review
0 helpful votes
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Your company has a Good service, I've always ordered my flight tickets from it.

Date of experience: August 9, 2023
Canada
1 review
0 helpful votes
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Teresa gave me a very good service and valuable help.

Date of experience: August 9, 2023
California
1 review
0 helpful votes
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I was charged an original amount then charged a $75.48...
September 8, 2023
Updated review

I was charged an original amount then charged a $75.48 fee a week later and all I was told of this charge was what I "owed" to this company. No further explanation. Don't think i'' be using them again.

Date of experience: August 9, 2023

Great!
August 3, 2023
Previous review

Great! Quick Easy!

Date of experience: August 3, 2023
North Carolina
1 review
0 helpful votes
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Painless, ok so yes I enjoyed the website. Not sure what else you need as a comment

Date of experience: August 9, 2023
Tennessee
1 review
0 helpful votes
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Easy to book, good fare
August 9, 2023
Updated review

Easy to book, good fare. There were several options on airlines and travel routes.

Date of experience: August 9, 2023

Easy to book, good fare
August 8, 2023
Previous review

Easy to book, good fare.

Date of experience: August 8, 2023
Philippines
1 review
0 helpful votes
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Excellent!
August 8, 2023

Excellent! Fast transaction and cheap tickets are mostly available.

Date of experience: August 8, 2023
Minnesota
1 review
0 helpful votes
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I was able to search and find a flight that met my needs.

Date of experience: August 8, 2023
Singapore
1 review
0 helpful votes
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Very happy to find the flights we preferred going to Vancouver. Thanks

Date of experience: August 8, 2023
Texas
1 review
0 helpful votes
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Good services of the cheapoair flights and even cheaper tickets

Date of experience: August 8, 2023
Texas
1 review
0 helpful votes
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Good experience
August 8, 2023

Good experience. Website was easy to use, flights were cost effective. I like that I can use Affirm. Overall great Experience.

Date of experience: August 8, 2023
Texas
1 review
0 helpful votes
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Too many added fees for seats bags, costs much more...
September 7, 2023
Updated review

Too many added fees for seats bags, costs much more than originally expected

Date of experience: August 8, 2023

Really good
August 8, 2023
Previous review

Really good

Date of experience: August 8, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209