business logo of CheapOair

CheapOairReviews 14,840

3.4
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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,780
value
3,008
shipping
2,767
returns
320
quality
3,083
This company responds to reviews on average within 86 days

Instant Feedback

231,382 reviews
VI
1 review
0 helpful votes
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Quick and easy, professional, courteous, and knowledgeable

Date of experience: August 8, 2023
Israel
1 review
0 helpful votes
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I can't choose my seat, at any of my 3 different flights

Date of experience: August 8, 2023
Florida
1 review
0 helpful votes
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Quick fast and easy searches made it a breeze to bk

Date of experience: August 8, 2023
North Carolina
1 review
1 helpful vote
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Refund
September 7, 2023

Flight is been cancelled by airlines from New York to NC and now airlines are not willing to refund money for the flight which is been cancelled. This is how u guys make money, give people trouble and don't take any responsibility. You guys have to go long way, good luck. We have seen many dictator in history and their disappearance now start ur count down. No more Quatar and American line. They are completely scam and irresponsible.

Date of experience: August 8, 2023
CustomerService C. CheapOair Rep
over a year old

This is being reviewed and waiting on the airline as most of the flight did operate. We will let you know as soon as we have an response.

AE
1 review
0 helpful votes
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I have experienced the best rates so far. Its easy safe and quick to search and book at lowest rates.

Date of experience: August 8, 2023
Colorado
1 review
0 helpful votes
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Better prices than expedia and travelocity. Small discounts really make a difference.

Date of experience: August 7, 2023
New York
2 reviews
0 helpful votes
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I called in to try and get assistance with my booking and the rep was NOT helpful at all.

Date of experience: August 7, 2023
CustomerService C. CheapOair Rep
over a year old

We have reached out to this customer to ask for additional information so we can look into the expressed concerns.

Ecuador
1 review
0 helpful votes
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No atendieron mi solicitud de cambio de vuelo y me...
September 6, 2023
Updated review

No atendieron mi solicitud de cambio de vuelo y me dejaron esperando en el teléfono, sin contestar

Date of experience: August 7, 2023

No atendieron mi solicitud de cambio de vuelo
September 3, 2023
Previous review

No atendieron mi solicitud de cambio de vuelo

Date of experience: August 4, 2023
New York
1 review
0 helpful votes
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I had no problems with booking and buying my tickets. Thank you!

Date of experience: August 6, 2023
Florida
1 review
0 helpful votes
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Always great deals
August 6, 2023

Always great deals. Good response, great customer service.

Date of experience: August 6, 2023
California
1 review
0 helpful votes
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Very helpful and easy to excess information. Good job.

Date of experience: August 5, 2023
Indiana
1 review
0 helpful votes
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Fraudsters
September 4, 2023

Beware,, Cheapoair is a total rip off and their name says it all. I purchased flight insurance thru them and their policy clearly says they cover cancelled flights in the event of quarantine. My state's Govenor issued a stay at home order at the start of the pandemic, which was one week prior to me cancelling my flight. I have spent countless hours fighting Cheapoair to cover my airfare but they refuse with no good reason. THEY ARE NOT TO BE TRUSTED!

Date of experience: August 5, 2023
California
1 review
0 helpful votes
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Got the booking we desired at the price and time we...
August 5, 2023
Updated review

Got the booking we desired at the price and time we wanted. Thanks.

Date of experience: August 5, 2023

Got a great booking
August 5, 2023
Previous review

Got a great booking. Thanks

Date of experience: August 5, 2023
Texas
1 review
0 helpful votes
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I have always used your services and it has never disappointed! Great job!

Date of experience: August 5, 2023
California
1 review
0 helpful votes
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Always best price
August 5, 2023

Always best price. Easy to purchase ticket online. Satisfied with services.

Date of experience: August 5, 2023
Turkiye
1 review
0 helpful votes
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Although I paid for the travel and contacted with the customer service on phone twice, I am still trying to confirm whether my seats are confirmed or not. In your web-site it looks like they are still pending, however when I talk to customer service they tell me that they are confirmed. I want a clear answer that whether my seats are confirmed or not? Besides whenever I contact to customer service they are trying to sell me new kind of insurance which is quite bothering.

Date of experience: August 5, 2023
Qatar
1 review
0 helpful votes
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Awesome experience thank you very much for your help

Date of experience: August 4, 2023
New Mexico
1 review
0 helpful votes
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Website is easy and convenient to use.No need to call an agent to book our tickets.

Date of experience: August 4, 2023
Barbados
1 review
0 helpful votes
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I paid extra to choose my seats so my children could...
September 3, 2023
Updated review

I paid extra to choose my seats so my children could sit with me, but then I got a message that my seats on the connecting flights could not be confirmed. I was upset about it because there was nothing stating that I couldn't book those seats. The representative acknowledged my frustration, but explained that I couldn't select emergency exit seats when traveling with children or elderly passengers. I didn't know this, but now I know! She selected new seats for us, refunded us a small fee, and confirmed my reservation.Thank you to the representative. I appreciate you! However, my ongoing issue with this company is whenever I book with them, someone always calls multiple times to coax me into upgrading my reservation. I would prefer not be called unless there is a problem with my existing reservation.

Date of experience: August 4, 2023

I paid extra to choose my seat and now I'm getting...
September 2, 2023
Previous review

I paid extra to choose my seat and now I'm getting a message from you that you were unable to confirm my seats? Why am I being treated this way? Someone called me today to upgrade my class again so I can be charged more money. This is unfair and unprofessional.

Date of experience: August 3, 2023
Nevada
1 review
0 helpful votes
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Charged extra for the seat when it said no charge for the stars option.

Date of experience: August 4, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209