On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Es fácil de usar la aplicación y ahora bastante tiempo y dinero
Todo esta bien fue muy rápido y fácil con CheapOair estoy feliz con esto
Excellent and helping find deals and it saves, time, money and effort!
I was so nervous that I won't be able to find reasonable prices of flights.
Finally I booked through your agency.
I hope everything will be great until reaching my plans. Thank you so much!
I just purchase a flight for 343.45
A charge of CheapOair of 28.50
Another charge of 70.96? Unsure what this charge is for? At least I need an explanation. This is to much money.
At least explain to me so that I can understand why?
This was the best price I found for my airfare. The price is great and the website was user friendly.
Smooth. Cheapoair is very reliable and easy to use. Have been using for many years. Recently I.have found the app a bit weird and cannot get help. I hope this is rectified soon
Smooth. Cheapoair is very reliable and easy to use. Have been using gor many years
Great services. I need help for getting my Rewards membership # to able to contribute more business for your company.
I booked our flight to mco to lax airport for nov 17,2034.
There were several options available st the website and i decided to book our trip with 17 hours stopover so we can relax better as we have been traveling from different places.
We received an email confirming our tickets.
The cheapoair website nor the email confirming our ticket did NOT provide any information that we have to pick up our luggages at the minneapolis airport and check in again for the next flight to lax. We booked for one flight to lax and definitely didn't want to go thru the hassle of picking up our luggages and check in again. Worst, we had to pay twice for all our luggages for a flight i original booked from mco-lax.
Cheapoair booked us in 2 separate flights without informing us.
We only got to know about it when we were checking in for our flight.
Our ticket had one booking reference and stated that our flight to lax was a ontuing flight.
In summary, cheapoair's website is soooo incomplete and inaccurate that mislead its clients.
I spoke to one of your agents and i was informed the airline will inform us upon checkin re picking up of luggage and checking in again. As related to your agent, the information must be given upon booking or upon confirmation of the booking.
The supervisor apologized and offered a $32 consolation.
I specifically said i was not asking nor requesting for any money but for your company to improve on your information and communication to your clients so as not to be misled.
Such a frustrating and devastating experience most specially after talking to your agent and supervisor.
It is not all money but more of acknowledging your failure to inform your passengers.
Would appreciate hearing from you on this very sad experience from your end.
Nowhere in the information given by cheapoair that my booking was done with 2 separate
Thank you for you feedback. Our representatives have assisted this reviewer regarding their concern. We regret your experience was not satisfactory.
It's was really good and timing was good really enjoyed the experience
Excellent service assistance covered when needed always book with them
Always great help and service with good fees. Would recommend it!
Worked but less flexible when emergencies arose last time we travelled
Several years ago we flew internationally using cheap o air. Amazed at how helpful the operators were at assisting in booking as well as how much money we could save using CheapOAir.
Connection times to narrow, end up barely making connections
Quick to book, alternatives offered, great pricing and get all the required services in one place.
Very good, like to travel and it's very comfortable, good service.
Great service, good operators, great price. This company is great!
Omg is beautiful the price.
Incredible everything. The attention is amazing.
Fantastic transport and quick acting and responding. You enjoy your flight with them
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
Thank you for your feedback. Please contact our representatives and they will be happy to speak with you regarding your concerns.