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CheapOairReviews 14,843

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,783
value
3,011
shipping
2,768
returns
322
quality
3,085
This company responds to reviews on average within 23 days

Instant Feedback

231,379 reviews

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Ecuador
1 review
0 helpful votes
Follow EDWARD M.
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Es fácil de usar la aplicación y ahora bastante tiempo y dinero

Date of experience: November 17, 2024
California
1 review
0 helpful votes
Follow Jose R.
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Todo esta bien fue muy rápido y fácil con CheapOair estoy feliz con esto

Date of experience: November 17, 2024
Illinois
1 review
0 helpful votes
Follow Rizalyn A.
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Excellent and helping find deals and it saves, time, money and effort!

Date of experience: November 17, 2024
Oregon
1 review
0 helpful votes
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I was so nervous that I won't be able to find reasonable prices of flights.
Finally I booked through your agency.
I hope everything will be great until reaching my plans. Thank you so much!

Date of experience: November 17, 2024
Texas
1 review
0 helpful votes
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Confused
November 27, 2024

I just purchase a flight for 343.45
A charge of CheapOair of 28.50
Another charge of 70.96? Unsure what this charge is for? At least I need an explanation. This is to much money.
At least explain to me so that I can understand why?

CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 17, 2024
CustomerService C. CheapOair Rep
11 months ago

Thank you for your feedback. Please contact our representatives and they will be happy to speak with you regarding your concerns.

California
1 review
0 helpful votes
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This was the best price I found for my airfare. The price is great and the website was user friendly.

Date of experience: November 17, 2024
India
1 review
0 helpful votes
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Smooth
November 27, 2024
Updated review

Smooth. Cheapoair is very reliable and easy to use. Have been using for many years. Recently I.have found the app a bit weird and cannot get help. I hope this is rectified soon

Date of experience: November 17, 2024

Great
November 24, 2024
Previous review

Smooth. Cheapoair is very reliable and easy to use. Have been using gor many years

Date of experience: November 14, 2024
Maryland
1 review
0 helpful votes
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I need my rewards point membership #
November 27, 2024

Great services. I need help for getting my Rewards membership # to able to contribute more business for your company.

Date of experience: November 17, 2024
Florida
1 review
0 helpful votes
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Misleading flight rate information
November 27, 2024

I booked our flight to mco to lax airport for nov 17,2034.
There were several options available st the website and i decided to book our trip with 17 hours stopover so we can relax better as we have been traveling from different places.
We received an email confirming our tickets.
The cheapoair website nor the email confirming our ticket did NOT provide any information that we have to pick up our luggages at the minneapolis airport and check in again for the next flight to lax. We booked for one flight to lax and definitely didn't want to go thru the hassle of picking up our luggages and check in again. Worst, we had to pay twice for all our luggages for a flight i original booked from mco-lax.
Cheapoair booked us in 2 separate flights without informing us.
We only got to know about it when we were checking in for our flight.
Our ticket had one booking reference and stated that our flight to lax was a ontuing flight.
In summary, cheapoair's website is soooo incomplete and inaccurate that mislead its clients.
I spoke to one of your agents and i was informed the airline will inform us upon checkin re picking up of luggage and checking in again. As related to your agent, the information must be given upon booking or upon confirmation of the booking.
The supervisor apologized and offered a $32 consolation.
I specifically said i was not asking nor requesting for any money but for your company to improve on your information and communication to your clients so as not to be misled.
Such a frustrating and devastating experience most specially after talking to your agent and supervisor.
It is not all money but more of acknowledging your failure to inform your passengers.
Would appreciate hearing from you on this very sad experience from your end.

Nowhere in the information given by cheapoair that my booking was done with 2 separate

Date of experience: November 17, 2024
CustomerService C. CheapOair Rep
11 months ago

Thank you for you feedback. Our representatives have assisted this reviewer regarding their concern. We regret your experience was not satisfactory.

Kenya
1 review
0 helpful votes
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It's was really good and timing was good really enjoyed the experience

Date of experience: November 17, 2024
South Carolina
1 review
0 helpful votes
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Excellent service assistance covered when needed always book with them

Date of experience: November 17, 2024
Florida
1 review
0 helpful votes
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Always great help and service with good fees. Would recommend it!

Date of experience: November 17, 2024
Ohio
1 review
0 helpful votes
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Worked but less flexible when emergencies arose last time we travelled

Date of experience: November 17, 2024
California
1 review
0 helpful votes
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International Flight
November 27, 2024

Several years ago we flew internationally using cheap o air. Amazed at how helpful the operators were at assisting in booking as well as how much money we could save using CheapOAir.

Date of experience: November 17, 2024
New Mexico
1 review
0 helpful votes
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Connection times to narrow, end up barely making connections

Date of experience: November 17, 2024
Suriname
1 review
0 helpful votes
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Quick to book, alternatives offered, great pricing and get all the required services in one place.

Date of experience: November 17, 2024
Canada
1 review
0 helpful votes
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Another nice trip
November 27, 2024

Very good, like to travel and it's very comfortable, good service.

Date of experience: November 17, 2024
Pennsylvania
1 review
0 helpful votes
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Great srvce
November 27, 2024

Great service, good operators, great price. This company is great!

Date of experience: November 17, 2024
North Carolina
1 review
0 helpful votes
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Omg is beautiful the price
November 27, 2024

Omg is beautiful the price.
Incredible everything. The attention is amazing.

Date of experience: November 17, 2024
Egypt
1 review
0 helpful votes
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Fantastic transport and quick acting and responding. You enjoy your flight with them

Date of experience: November 17, 2024

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209