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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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It's my first time and I think it's pretty good
But i don't know about?
My previous experience on price and travel was good the last time I used Cheapoair.
Site bien conçu et prix intéressant dommage qu'il n'y ai pas de traduction possible
My travel so far has been excellent. My connection was made without incident!
Very professional group to work with. Definitely will be using them again
I like that its easy to use, never had an issue and always use cheapoair.
Easy and fast, clear and precise; I like to buy my tickets through Cheapoair because are more cheaper than others.
My experience was good everything was good keep continue and thank you so much
Not good experience, price is too high and bad customer services
This site was easy to use and very quick to get through. Everything was very self explanatory and the prices were great.
I do love cheapoair I've been using cheaper airline since 2015 still now that's why I love this website
It's easy to book flights with CheapOair! We will be using your service in the future.
I love the discount, hoping for more in my soon travel in California
The experience was great, within my budget.
Received updated information on flight number changes, flight was on time, weather was good, and arrived earlier than warranted. No complaints will recommend CheapOair to family and friends.
Muy excelente, me gustó mucho, esperaré ah que termine de hacer todos mis viajes y daré un buen comentario extra
Cool and was cheaper than anything else. Experience was good, they are straight forward with all the details.
Everything was great with the app! It was very easy to use!
I really love how easy and cheap this site is!
This is my 3rd and last time using this 3rd party site. The lies/misinformation that agents are telling customers over the phone on recorded lines is ridiculous
Thank you for the feedback. Our agents have assisted this reviewer regarding their concern. We regret your experiece was not satisfactory.
Easy, inexpensive booking. I always book with CheapOAir! Great deals!
Good customer service however long wait times on the phone. Friendly
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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