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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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The flight was easy to book online and I had quite a few options to choose from
Very satisfied with the service. Customer service was excellent.
Flexible in reservation and airline costs at all time thanks
Yesterday my trip was very nice and enjoyable with cheap air thank you very much.
I've always gotten the best deals with this website, it's the only one I use!
Fast, convenient, safety, security, love cheap pair.com, plus the prices is reasonable
Easy, trusting, safe, confident and the price is reasonable
No comment for your service. It's more that 10 characters what you want. I don' have issue with Cheapoair but with United Airline i was so frustrated. And i never ised this airline again… Thank you..
Just a good service to get flights, cheaply and with an efficient platform
Good and efficient service, had no problem with assistance request of wheelchair
On departure and destination arrival
A little confusing but still working on it.
Just want a straight answer
A little confusing but still working on it
Good price for the day but I am not happy with the flight to HAN airport because it's a domestic airport and my next flight is at NRT international airport.
I only struggled because my bank card had a problem processing the payment.
I struggled because my bank card has a problem
Not clear what number to use to log into the airline to manage the trip.
It was horrible trying to cancel our flight during the Covid outbreak. There was no option to get a refund
Was ok a little bit confusing but figured it out had issues with my computer and used my smart phone instead
Easy to book and was offered a great deal. It makes traveling easier and more affordable
.It was awesome! The cost was very affordable, and it provided a secure slot for my unplanned trip.
Muy buena muy amables y simpre estan atentos a los clientes los recomiendo todo el tiempo
I booked round-trip tickets to Korea for next year through Cheapoair, but the experience has been a nightmare. They changed my return flight, forcing a layover in Hawaii that wasn't part of my original itinerary. While they promised a full refund if I didn't accept the changes, they've failed to return my money despite numerous follow-ups.
Customer service is abysmal—phone wait times exceed 6 hours, and emails only result in generic responses claiming they are "talking to the airlines." Online chat is equally frustrating, constantly transferring me to different departments without resolving anything. It feels like a deliberate attempt to delay and wear customers down.
I strongly advise avoiding Cheapoair if you value your time and money. Their promises are empty, and the customer service is among the worst I've encountered. Save yourself the stress and book directly with airlines or through a more reliable platform.
Thank you for your feedback. When the airline make changes to their flight schedules, we understand it can be very upsetting. We regret any inconvenience or frustration.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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