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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Good so far. When I get to my destination I will know for sure
Very nice person answer all my questions in a timely manner
Need better accommodation for refunds if a person buys a ticket they would like to feel secure that if something happens and they can't make there trip they can get there money back.
I was purchasing my flight and as soon as I clicked to purchase... the price went up $122. I don't know if it was a coincidence or if this is how they work
The site was ok but very confusing i will use you all again
Wow I saved over $200 with CheapOair than on Expedia which I always use. Thanks for being Cheap when I needed a cheap ticket. You guys rock
The best company ever, I do it recommended to my friends and family
The best deal we found! It was a great surprise. I hope everything works well until our trip. Thank you!
Good transaction, the price is not really worth I expected but it's flexible to see different options
La aplicación es de verdad clara, nada complicada y rápida para realizar la compra
Everything is good so far I received my boarding pass for my return.
It was a Good experience i had no problems thanks for helping me
So far so good! The seat selection was a little difficult - need to tweak the software. The pending nature of seating is a bit unnerving though. However, happy with their findign a very reasonable alternate schedule.
It was great from the beginning to the end so easy to make selections
So far so good, ready to go. Leaving Jacksonville on November third at 6:23 am. William Davis and Melony Cline.
My flight has been changed, and this company has provided zero help with the change after multiple phone calls. After many, many calls, I was able to get a flight, but it was two days later and was going to cost hundreds of dollars more. I would steer clear of this company, the customer service is more or less worthless.
We have reached out to the passenger to obtain additional information so we can assist with the concern.
Stop the hard sells. I like the service you provide but resent being pestered to buy additional items I do not need or want.
Thank you for your feedback.
Some one change my ticket, now I have a hour layover and before I had two hour lay-over what happen?
Thank you for your feedback. This would be due to a change in the airline flight schedules which we do not control.
My complaint is the way the system keeps trying to get more purchases by confusing issues; such as buying baggage by showing one personal bag free and then offering to buy a checked in bag as if no check in bags are allowed free when in fact one bag is. Honesty and ethics demand YOU show what is already included instead of making it look like a purchase is necessary.
Shame on you for your deception, which is nothing less than lying and fraud.
We have reached out to this customer to address their concern.
All good except the long long journey. There were no choices
Thank you for your feedback. We appreciate you taking the time.
All good except the long long journey.
Great deal, easy to apply,good and affordable price.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. When booking on a LIVE airline system, prices are subject to change until purchased. We appreciate you taking the time.