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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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It was a very nice experience and the services were top notch. The site is very easy to navigate
I got absolutely ripped off by Priceline on this same trip. CheapOair made it smooth and easy and saved my trip
Booking is so easy and most of the flights fare are cheap.
It was user friendly when I scheduled my trip, haven't used years.
Website was easy to navigate. No issues so far. Nor bad
Easy and great app was very understandable and simple to use.
Helpful staff and excellent service skills. My booking went smoothly.
We were able to place our flight with no problems at all.
Great website, great prices. Was very happy for my overall experience
Fast and great prices for last minute travels will be using again
OK 10%, BECAUSE I CAN CHOISE HOUR,but I don't know with my baggage, how many kg have each,and if I must take baggage after every trip?and if they change the baggage directly to next trip?
Great price and vehicle. I would love you add the option to search for flight tickets without a certain date, just looking for the best price.
Easy to book and nice website. There were plenty of airlines and hotels to pick from at a great price.
They make my travel experience so easy not stressful. Great prices 💯
Wonderful and easy booking thanks i will always use your services for my traveling needs
Awesome services and good customer service, flexible schedule
Easy to make reservation and it is easy to find what you need pn your web site
Muy buena, fácil formato de compra, lo recomiendo 100%
Mucha inflexibilidad y ni tan barato. Muy mala experiencia, estoy muy decepcionada. Recomiendo que saquen directamente con la línea aérea es mas seguro.
Thank you for your feedback. We regret that it was not a satisfactory experience.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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Thank you for your feedback. Please contact our representatives with your 8 digit booking number for assistance.