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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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My experience with customer service was exceptionally well.
Great communication. Great price & representative was friendly & patient.
I love it. It was easy to plan and purchase fast. Had no problems booking thru here.
THE SITE IS USER FRIENDLY, AND YOU CAN CHECK OUT WITH EASE. YOU WILL ALSO HAVE AN EMAIL WAITING FOR YOU LISTING ALL DETAILS OF YOUR FLIGHT AS SOON AS YOU BOOK.
Convenient and reliable good fast reliable convenient
Fast, convenient, offers the cheapest flights for sure
So easy to book my flight, visiting my family is so important to me and the booking was so easy and comfortable to apply my info.
My experience was excellent. The price was great. Fast reservation.
Great rates and easy to use. I have used his site in the past.
Good prices always!
I like choice this app because always found a good price.
Great exception support and fast service online and good rates
My experience so far has been very good! I would travel with them again.
Quick and Easy and I have always used it since 2018. Ive travelled to 18 countries and always use Cheapoair, cause of the best flight options and good price. I go thru many agencies before paying and I find the cheapest price on cheapoair.
Excelente servicio, aunque vuelo por primera vez con esta compañia todo ha sido rapido y preciso.
Good for assisting customers and a very fine company indeed, thanks CheapOair.
Its fine always. I am not Tariro but Tariro"s dad and I always use cheapon air for all her flight bookings. She's a student
Select a Seat. When selected, $9.00 was added to price?
Fast and easy. I needed to change my flight as I had made a mistake. It was a good thing that I took the insurance of 14 some dollars!
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
The airline charges for seats when you select the seat it tells you what the cost is for that one, if you didn't want to pay for a seat and wait to get it at the airport you should not have continued with the booking.