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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Quick easy and very cheap as it was extra helpful with making the payment for 2 adults at this very short time.
I have saved extra $$$ towards my spending, thankyou for your service.
Good but some confusion re. "alternate airport" it had NO explanation to clarify alternate airport.
Fast and comfortable,i am using this site from long time.and very simple to use
Using your service for last so many years. Have had no issues so far.
Satisfied with all aspects of trip so far. Flights have been very pleasant and on schedule.
It was great to get a flight thru website and was very easy to navigate
Confusing and elderly don't know how to do this without help
Great service and wonderful customer service reps. Thank you!
I have book over 15 trips with CheapOair. Can I have something special such as discount on booking or up grade anything? Thanks
Good easy to follow instructions
Use the service once before and had no problems it was good I've had a couple different people on my last two trips and they were very good so I don't have any complaints
I appreciate the service
Good easy to follow instructions
Use the service once before and had no problems
Easy process easy to follow directions and choices! Thank you
Always a good and easy experience booking via CheapOAir never had any troubles with transactions and flights.
So far, so good. I would recommend this airline to others. I haven't had my flight yet, but I would be willing to give you feedback after my flight.
Great prices. Good bundles, hotel and flights. Good selection
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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