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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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I never had a problem and love the site and will continue to use it.
My booking experience was not smooth and not clear with booking information
Excelente servicio para los clientes y muy confiables. Buena atención
Excellent website, very easy to navigate, don't need to be a computer savvy to deal with.
Muy buen servicio al cliente. Contestaron todas mis dudas y me orientaron bien.
Muy amables
I am very please with my booking with Cheapoair.it's fast and cheaper
There were too many intrusive add-ons going through the booking process.
Thank you for the feedback. We appreciate you taking the time.
Muy buena empresa se lo recomiendo a todos es fácil y muy rápido
Booked flight on short notice, got window seats at no extra costs, Smooth travels
I booked cheap air previously.
It was great.
That's why I booked today with cheap air including my friend.
Perfect! I have no trouble with my flights ever since. Thank you.
Smooth with no hassle and you took time to guide me through step by step
We were happy before and so we use this site again to book a flight
I was able to get a flight for the time and date I wanted--no problem.
No problems everything went very smooth, I was completely satisfied with the website and the information provided
I've made travel arrangements with CheapoAir several times and have not encountered any problems with their service.
I've had good experience with cheapoair, but recently two bookings I made were cancelled.
Been with your company since it's founded. Happy 😊 client here.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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