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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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It has been an excellent experience very time I use this application.
Was good, attention excellent. I woul take it's service again.
When I need a great deal on the fly I love using CheapOair.com!
Other experiences, we're always good, l will keep using cheap air
Fast & easy booking experience. The navigation is simple and understandable.
Fast and easy to follow instructions; got my confirmation fast. To me great prices!
It was a smooth transaction due to associate experience and courtesy.
Simple process but some confusion when the site changed the dates of my flights. Call customer service and they got it straight. Still waiting to have my boarding pass on my phone.
Excellent service easy to follow the steps for tickets and car rental
I've had a good experience in the past. I would highly recommend it.
It's a while now, no problem! I didn't have an issue doing biz.
Very good and will use again this was very easy to use I will tell my friends
Fue rรกpido y seguro con muchas opciones
Gracias ๐๐๐๐๐๐๐๐๐ก๐ก
I'm love this company, the service is great the only thing is the transit bet Paris and Conakry yiu can stay to the Aeroport more than 6 hours with out anywhere to sleep that's not right I'm talking about Air France
PAYMENT WAS ISSUE AND EXTRA BAGGAGE COULD NOT BE BOOKED AS IT WAS NOT SHOWING WISH TO BUY EXTRA BAGGAGE
Not easy to contact or availability. Process should be smother
Not allowing to pay partially and also booking on credit. I like
Everything was normal, maybe it was not very satisfactory that they left it from one day to the next and I lost a cheaper ticket.
When I fly with your, allways you are rigth in your Times in Every thing
Easy to search and do your bookings, wonderful experience.
It has been okay i was afraid thinking that my money would be stolen I didn't trust they are serious but am glad to see that they work well and when it comes to give the credit card informations I don't fear anymore
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.