I got a great deal on a flight, but had to change it. The process was easy and I was booked with my new flight without a problem. Prices are great, customer service was great.
Flight at times. Only think I des agree the airlines don't provide anything to eat. They charge even for water.
Very easy to find the best prices than any other app! This is the only one I use for sure!
Very helpful, understanding needed a ticket with limited time to travel but my passport was expired but I needed a proof of purchase for my passport renewal. A representative helped in different ways so I can get the ticket. Very grateful!
That's correct and I appreciate how they receive me, I like that very much and I hope to keep you on touch for next time.
Samuel Mercier
So far, satisfied. I´m used to your service, so now my fiance for first time will use your services and
I hope that he satisfied as I am.You bring the opportunity to choose from several airlines and
Options with different prices and categories. As we enjoy your site we also recommend it to our
Friends and relatives to visit your site and choose your services as a better option.
Yeah 👍 i like the cheap Oair good service and great price everything is good condition booking for the ticket I'm very happy with the cheap Oair thanks for sms to me
It was very Difficult to understand his accent while trying to make the reservation although he was polite and patient
Thank you for all of the information and help! A phone call followup was greatly appreciated with more information. 😊
Other sites are hard to navigate. CheapO air has a very user friendly interface and would recommend to others, 100%.
I've been using your company to book a ticket, but your company doesn't know how to value customers. After purchasing a ticket, it's hard to reach when I need assistance with my ticket. I booked a ticket for my parents, but the airlines keep changing their itinerary. I've been calling your company to get support, but nobody answers phones except Indian people who wanted to sell a ticket, and they couldn't help my problem. Their flight is getting close. I don't know how to reach them. I'm so VERY,VERY,VERY DISAPPOINTED AND FRUSTRATED. I WILL NEVER USE THIS COMPANY ANYMORE.
Quick and fast I didn't understand the whole process and hoping to find out if this is real and confirmed that I have a ticket for this date
Very very very GoooooooooooooooD
Very very very GoooooooooooooooD
Very very very GoooooooooooooooD
Very very very GoooooooooooooooD
Very very very GoooooooooooooooD
YOU DONT ALLOW TO TYPE MY NAME IN CAPITAL, my passport ha smy nam ein capital but now i have typed small cases
Hope i dont hav eproblem at the airport
I can't use promo code to book my trip.as I have rbc westjet card, I found i can use my westjet dollars to save.
Not happy that I can't use the full value of my airline credit- Money I paid for my initial flight- including "Trip Protection Insurance". Rip-off. It should be like other credits, where if you only use $106, you don't lose your whole $387 credit! Seriously! 😡
Also very unhappy about the ridiculously long waiting periods- about five different times before I could finally accomplish my goal of obtaining tickets.
I've been a loyal customer with Cheapoair but recently when I contacted them for signing in the app issues but never got resolved.
Your feedback is very important to us. Thank you for taking the time
I've been a loyal customer with Cheapoair, they are excellent!
Generally, CheapOair has been a good resource for booking flights. However, they always try to sell extras I don't want or need. They call soon after booking a flight to try to sell me something extra. Very annoying.
I was charged $100 for cancelation made within 20 minutes of booking, because I needed to make a name change. That charge went through immediately, however I have to wait to get my refund
The refund will be done within 3-5 business and placed back on your card. Because it has to go through the airline accounting process that is why, it's not like a refund in store. Our apologies for the inconvenience,
Price was changed in the time i was booking. Went up $100 dollars. Was not happy as I checked other sites after I booked. They were cheaper.
We see that you booked this in September and it is now November you never called us to see about a price match, or even to request a cancellation so you could book on another website. You have 24 hours in which to reach out to us with screen shots of a lower fare available on one of our competitor websites. You also had 24 hours to call us back and cancel for a full refund.
Overview
CheapOair has a rating of 3.4 stars from 14,949 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair most frequently mention customer service, book flights and many times. CheapOair ranks 3rd among Tickets sites.
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Business History
Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.
Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.
In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.
By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.
Fareportal Highlights:
Fareportal is one of the top 5 consumer-focused online travel companies in the United States
Fareportal is the number 2 online travel company in flight volume
Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide
As of 2019, Fareportal is generating over $4 billion in sales annually
Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process
Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I do see you have called several times and did speak with an agent however when you are phoning in you keep going to the wrong department. We have on the phone prompt a key for schedule change, that is where you need to go. We will have one of the agents call you back within 48 hours.