On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Effective, useful, sustainable. The Illusion of something looking cheap, whether it actually is or not, will always be effective.
It all went well, I was satisfied with the service No more to say
Never had a problem with the exception of one male flight attendant who insisted I place my carry on with my ESD on the floor, and sitting in the middle seat, there wasn't enough room.
Great it was awesome! I traveled a lot with this kind of big opportunity
Good understanding on how it works, real simple and easy affordable. Thanks
Cancelled booking (due to mistaken time) within 24 hours, and got charged $75 for each person.
Agent Stefanie was engaging for the several hours she worked to get the best flight options for our family.She is 👌
The agents help me well with my bookings. Reminders are always issued.
Very pleased with pricing and service to our destination. This will be our last trip for a while.
It was really good, I feel comfortable with cheapoair. I will definitely try again same with the service
I'm having a hard time canceling. The prices are not as great as first stated
Thank you for your feedback. We show this booking has been cancelled. Our apologies for the inconvenience.
Easy and efficient good options. Look in travel a lot and these feedback things get in my nerves.
I have used another site that makes a lot of noise and deals with weird routes, but Cheapoair always gives some of the best prices.
Was not happy with the flight been delayed and the cost of baggage
Seamless, no hassle. Well recommended, what else can I say. It met my expectations
Save money and that is good for our pocket. Please no more what to say.
It was easy and great they contacted me when it was the cheapest deal
I use Cheap Air for all of my personal travel plans. The system is easy to navigate and manages expectations well.
It was quick and easy to book my flight. Very simple instructions and straightforward.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
Your experience is very important to us. Thank you for taking the time