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CheapOairReviews 14,843

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,783
value
3,011
shipping
2,768
returns
322
quality
3,085
This company responds to reviews on average within 23 days

Instant Feedback

231,379 reviews

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Illinois
1 review
0 helpful votes
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Effective, useful, sustainable. The Illusion of something looking cheap, whether it actually is or not, will always be effective.

Date of experience: November 22, 2024
New York
1 review
0 helpful votes
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Good
December 2, 2024

It all went well, I was satisfied with the service No more to say

Date of experience: November 22, 2024
Maryland
1 review
0 helpful votes
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Never had a problem with the exception of one male flight attendant who insisted I place my carry on with my ESD on the floor, and sitting in the middle seat, there wasn't enough room.

Date of experience: November 22, 2024
KR
1 review
0 helpful votes
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Great it was awesome!
December 2, 2024

Great it was awesome! I traveled a lot with this kind of big opportunity

Date of experience: November 22, 2024
Washington
1 review
0 helpful votes
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Good understanding on how it works, real simple and easy affordable. Thanks

Date of experience: November 22, 2024
Canada
1 review
0 helpful votes
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Cancelled booking (due to mistaken time) within 24 hours, and got charged $75 for each person.

Date of experience: November 22, 2024
CustomerService C. — CheapOair Rep
11 months ago

Your experience is very important to us. Thank you for taking the time

South Africa
1 review
0 helpful votes
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Patient Persistence!
December 2, 2024

Agent Stefanie was engaging for the several hours she worked to get the best flight options for our family.She is 👌

Date of experience: November 22, 2024
Grenada
1 review
0 helpful votes
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The agents help me well with my bookings. Reminders are always issued.

Date of experience: November 25, 2024
Connecticut
1 review
0 helpful votes
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Very pleased with pricing and service to our destination. This will be our last trip for a while.

Date of experience: November 22, 2024
Canada
1 review
0 helpful votes
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Good
December 2, 2024

It was really good, I feel comfortable with cheapoair. I will definitely try again same with the service

Date of experience: November 22, 2024
Arizona
1 review
0 helpful votes
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I'm having a hard time canceling
December 2, 2024

I'm having a hard time canceling. The prices are not as great as first stated

Date of experience: November 25, 2024
CustomerService C. — CheapOair Rep
11 months ago

Thank you for your feedback. We show this booking has been cancelled. Our apologies for the inconvenience.

VI
1 review
0 helpful votes
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Good scheduling
December 2, 2024

Easy and efficient good options. Look in travel a lot and these feedback things get in my nerves.

Date of experience: November 22, 2024
Georgia
1 review
0 helpful votes
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I have used another site that makes a lot of noise and deals with weird routes, but Cheapoair always gives some of the best prices.

Date of experience: November 22, 2024
SX
1 review
0 helpful votes
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Was not happy with the flight been delayed and the cost of baggage

Date of experience: November 22, 2024
Jamaica
1 review
0 helpful votes
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Seamless, no hassle
December 2, 2024

Seamless, no hassle. Well recommended, what else can I say. It met my expectations

Date of experience: November 22, 2024
VC
1 review
0 helpful votes
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Sometimes
December 2, 2024

Sometimes, there are issues with booking the flight you want. Card error issues. But overall, its ok.

Date of experience: November 22, 2024
New York
1 review
0 helpful votes
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Cheap
December 2, 2024

Save money and that is good for our pocket. Please no more what to say.

Date of experience: November 22, 2024
North Carolina
1 review
0 helpful votes
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It was easy and great they contacted me when it was the cheapest deal

Date of experience: November 22, 2024
Washington
1 review
0 helpful votes
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Easy to use system.
December 2, 2024

I use Cheap Air for all of my personal travel plans. The system is easy to navigate and manages expectations well.

Date of experience: November 22, 2024
Uganda
1 review
0 helpful votes
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It was quick and easy to book my flight. Very simple instructions and straightforward.

Date of experience: November 22, 2024

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209