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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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It was very relaxed trip. I slept the whole way to Vietnam. Right on!
It was straightforward to navigate making it easy to select your date.
Jenny was very helpful during my ticket dilemma and was able to solve it.
It has been ok. It was a smooth and easy transaction. I ha no difficulties in booking the required flight, for myself and my family.
It was a great experience booking with cheapOair. It was very easy and accessible us to book.
I have never had a problem with CheapOair. I will continue to use them.
I booked my flight September 27, they got the name wrong on my ticket then told me I had to pay to get it changed. It took until November 18 (almost two months) to fix a problem that I didn't create. And I'd also like to know why I had to send my passport info when they didn't need it when I booked in the first place.
A very responsive company. A staff is always on hand to assist with customer's queries.
SINCE 2016 I NEVER CHANGED MY MIND SWITCHING WEBSITE TO FIND PLANE TICKET. JUST CHEAPOAIR! RELIABLE, CHEAPER AND EASY!
It was ok. I did not realize the seats were going to cost additional money, so when the cheapoair sales man called to ask about adding insurance, I found out I had been charged $60 or so for seats. I felt that was a bit sly. Then, also I had japanese yen in my billing info, so I assumed I could pay with yen. I live in Japan, so that was my first choice. But I realized afterwards that I had been charged in USD. That also felt like a tricky thing... I was going to ask you to deal with this as I was charged an additional ******* yen because I only had JPY in my account so I was tagged with a transaction fee. BUT that is when I read the notice on the billing page that said I would be charged in USD. So I can not complain, I just didn't realize I needed to read extra to find out that the big JPY bill was going to be charged to me in USD.
The previous seat selection is free. Why does every seat need a fee charge now?
Excellent and fast is why I chose this option to fly and will do it again
Seats are too small and people with disabilities need to be seated near the front of the plane and next to isle seats and be the first ones off the plane just they are the first to get on board
Good service apart from plane change and my paid for seat selection was unavailable
I was 100% satisfied. Best company for all your travel needs!
The same, easy and clear; everything is straight forward and only takes a min. I travel a lot and have tried other sites.
Expecting better rate than available in cheapoair. Other sites like Kayak has close fairs.
Your experience is very important to us. Thank you for taking the time
Fairly easy, good i like the process of getting my tickets quick.
Instruction was easy to follow. Agent was very cooperative.
GOT GOOD DEALS IN THE PAST, and I put more than 10 characters GOT GOOD DEALS IN THE PAST, and I put more than 10 characters
Please enter at least 10 characters
Buenas ofertas y promociones a diversos lugares de Perú y otros destinos
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We've reviewed the reservation and you booked this online so how ever it was entered on your end is how it got in the booking. No one touches the reservation as it is all automated. You also called weeks later to correct it and the airline allowed a 1 time waiver to change the name and the fee is $75.00 which was a deal because they could have denied to change at all. They needed to see the passport to verify the change and make sure it was correct. It is important to always review confirmations immediately and report any errors.