CheapFareGuru

PLEASE NEVER use CheapFairGuru. I booked, paid for, and had a confirmation for an international round trip ticket. I found out while checking in that they had cancelled my booking because THEY HAD FALSELY advertised the cost and chose on their own to not honor it. When I called to discuss the problem I was treated rudely by an agent who yelled at me. They had sent 1 email notifying me of their decision days after their confirmation -while I was traveling and away from any email contact. They claim this was my fault. BEWARE!

The Airline changed the time of departure for our return flight and CheapFareGuru charged me $50 per person for a Re-issue/Re-validation fee. OUTRAGEOUS... I didn't make the change, the airline made the change. When I called CheapFareGuru I asked for a supervisor, was told none was available, and that a supervisor would call me within the hour... never heard from CheapFareGuru. CheapFareGuru Agency Booking ID: *******626. Horrible company SCAM, HIDDEN FEES! I WILL NEVER USE THEM AGAIN AND I'M REPORTING THIS TO MY BANK AND THE ATTORNEY GENERAL!

I am so angry! They are crooks! I bought 3 tickets from them. They make you do a review of their service before you even have your tickets. After purchasing my tickets I had a bad feeling about them. I called and called and got out on hold 5 different times before hanging up cause I was so angry. I emailed them several times before finally getting a call back. Before I got the call back I blocked my credit card so they could not put anymore money in it. When they finally called me back the guy was ride and made me feel like I was doing something wrong. Your talking to someone from a different country. They promised me a refund, I still don't have it back and it's been 7 days and they said I'd have it back in 5 days. I am emailing someone back and forth now and they keep saying they gave me my money back which they have not done. Now I'm reporting them to the fraud department at my bank so I can try and get my money back. Do NOT use these people! Their tickets are cheaper for a reason... you don't get them! Save yourself major stress, pay more brought a reputable company.

Trying to charge me $10.00 because the airline changed the time of my flight departure. The airline changed it not me. So charge the airline. People like this should not be allowed to do business.

I used to be a regular customer with this company but the company is running a big scam. They use another company called EROS and will start to send you emails one week before your flight to alert you that the flight has been rescheduled followed by a $75 fee to reissue ticket for change of flight and they do it again for the return flight by charging you another $75. DO NOT USE THIS COMPANY TO BOOK YOUR AIR TICKET. THEY LURE WITH A CHEAP PRICE AND THEN DO THESE STUPID THINGS THEY DO BY CHARGING TO YOUR CREDIT CARDS with no prior authorization.

Tried to reschedule my flight after having COVID, with proof of documentation. I purchased the insurance to make sure my trip was protected. The cancellation fee RIDICULOUS, the rescheduling fee RIDICULOUS. Its cheaper just to buy ticket without using my credit.

They have had my money for MONTHS for two flights that were cancelled due to coronavirus. When calling for a refund, they just lie and lie and attempt to charge you fees that you never agreed to pay. In my case, fees totaling $450! In the meantime, they have THOUSANDS of dollars of my money! You will regret using them, believe me. They are criminals! They've had my money since April and I haven't received ONE PENNY back! Even minus the fees - NOTHING! When you call their "customer service" number, they just lie and finally just hang up on you. I can't count how many times they've hung up on me. They've stolen my money and they will steal yours. DO NOT USE THIS COMPANY!

I am asking everyone who got trapped with CheapFareGuru to come forward for a Class Action Lawsuit,
WARNING, don't book an ticket with this website
don't give your personal information.
Don't give your credit card info to this website
A group of THUGS

30 minute hold if you call them after you made a purchase. Three times I've called them and they never get the job done or call you back. Somebody please investigate and close them down.

I booked a flight and ONLY after they took my credit card did they say I could not take a carry on bag or pick my seat. I called them in 10 minutes to cancel my flight and DID not apply the code they sent me and they still placed a hold on the funds. I called them again the next day after I saw the charge on my credit card and all they did was give me the runaround and would not cancel my flight without charging me $75.00. I WOULD NOT RECOMMEND THESE PEOPLE TO ANYONE

STAY AWAY!
You try to order a ticket through these guys and don't do anything more than shop around. They underprice a ticket, then come back with delays, errors, requests for more money…. On and on.

I purchased tickets through cheapfareguru on August 1st. I have been trying to chat with them and call them for DAYS! I was never given an option to select my seat. I am leaving Monday. Anyway, I called today and someone actually answered the phone. It was a guy who barely spoke english, and the english he spoke was incomprehensible. When I asked him twice to repeat what he was saying, HE HUNG UP ON ME! So I called again and got another guy who, once again, barely spoke any english and what he did speak was indecipherable. Finally after about 3 minutes, I surmized he was telling me I needed to select my seats on the cheapfareguru website. WRONG! There is nowhere that even suggests that I can do this. And their website doesn't have a search so I can't search for an answer. So I called back. I have been on hold for more than 40 minutes. No one is answering. So while on hold I tried their chat 3 seperate times. And guess what. NO ONE IS RESPONDING TO ME! I regret going through this agency. I should have used travelocity which is who I normally use. My flight leaves in two days, and I have not been given the opportunity to select my seat. After this trip I will NEVER use this company ever again. I wish I would have read the reviews first because apparently many others are having the same or similar issues.

I cancelled within 24 hrs and they ended up charging me 75$ as a service - complete bull$#*! website