GiGi G.

I purchased tickets through cheapfareguru on August 1st. I have been trying to chat with them and call them for DAYS! I was never given an option to select my seat. I am leaving Monday. Anyway, I called today and someone actually answered the phone. It was a guy who barely spoke english, and the english he spoke was incomprehensible. When I asked him twice to repeat what he was saying, HE HUNG UP ON ME! So I called again and got another guy who, once again, barely spoke any english and what he did speak was indecipherable. Finally after about 3 minutes, I surmized he was telling me I needed to select my seats on the cheapfareguru website. WRONG! There is nowhere that even suggests that I can do this. And their website doesn't have a search so I can't search for an answer. So I called back. I have been on hold for more than 40 minutes. No one is answering. So while on hold I tried their chat 3 seperate times. And guess what. NO ONE IS RESPONDING TO ME! I regret going through this agency. I should have used travelocity which is who I normally use. My flight leaves in two days, and I have not been given the opportunity to select my seat. After this trip I will NEVER use this company ever again. I wish I would have read the reviews first because apparently many others are having the same or similar issues.

I was told that if I forgot to skip a month, then I would be charged the $80. But then I was also told that I could use that money on ANYTHING! Today I find out that it can't be used on sale items? And the "free shipping", even if you are a member, doesn't apply if an item is on sale? I have $180 in credits with these people. They will only let me use $20 on a pair of shoes. I just want my money back. Their shoes aren't very nice anyway.