ShoeMint

Ordering is easy and shipping is always free. Our package arrived 3 business days after we placed our order. The shoes came in a very sleek black box with white lining. It also comes with a pretty welcome notice and very clear return instructions, plus a receipt packing slip it. Phone support is available Monday through Friday from 9 a.m. to 5 p.m. PT. The lightning-fast live chat is also available during these times, or you can choose to email customer support instead.

ShoeMint used to be great, I bought a fantastic pair of boots last year, but there quality has drastically reduced since then. I recently purchased 3 pairs of shoes and when they arrived there was something wrong with all 3 pairs! Scuff marks or a corrosive substance had been dripped on the toes of one pair, the material being so badly attached to the sole of the shoe that it buckled in a terrible way on another pair, and the discoloration of leather on the last pair that there were big grey stripes on nude colored leather. If there was only 1 pair with a problem I could see it as maybe an accidental slip, but 3 pairs? I cancelled my account.

This site is a joke... they really deserve negative stars. I placed an order for a pair of shoes and my credit card was charged immediately. After 3 weeks of hearing nothing from them I decided to contact customer care to inquire about my order. Customer care informed me that the item was not available and that they would refund my card right away. The refund appeared shortly after. 3 days later, another charge of $79.98 appears on my card from shoemint. I assume I somehow got signed up for their membership monthly charge. However I show no credits in my account and my account clearly states I am not opted into the membership and my "card won't be charged". This site is an absolute scam! I had to contact THEM to get a refund for shoes they didn't have in stock but chose to keep my money in exchange nothing, and now I'm disputing another charge for more of NOTHING. Don't fall for the scam.

I am so upset with this shady site. It is true what everyone has said about the sneaky membership fees that are charged to your account without knowing. I have been charged $80 a month without my knowing. I am currently disputing the fees and hoping that I get all of my money back and have put in a request to immediately cancel my membership, although judging by the previous comments canceling is next to impossible to do? I have a popular lifestyle blog and will be sharing this information with the masses. Such poor business.

The membership requirement is ridiculous and difficult to get cancelled. They were supposed to have deactivated my membership last month but I was still charged $80 this month.

I don't understand the point of their billing system other than they hope to get money from people who forget to skip one month and don't want to make a purchase. I don't think its a good business model when people feel forced to make a purchase.

I also have not been very impressed with the quality of the shoes given their price points.

Be aware of billing the monthly subscription! I found that they were billing my card $79.95/month. When I called the bank to reject the charges they would not do so. When I called Shoemint, they refused as well and told me I would have to use the crdits, but that I would be off auto bill. When I used the credits, there were shipping charges that needed paid over and above the credit value. Now they are auto billing me again! I just called and by paying the shipping on my card, they said it re-enrolled me in auto billing. This is bad e commerce! They did say they would credit my account back (we'll see in 3-5 days!) and enrolled me as a non subscription shopper, however said that prices would be higher. I will no longer shop any of the MINT sites as they all function this way and as far as I am concerned are engaging in credit card fraud, charging accounts without the cardholders consent.

I was told that if I forgot to skip a month, then I would be charged the $80. But then I was also told that I could use that money on ANYTHING! Today I find out that it can't be used on sale items? And the "free shipping", even if you are a member, doesn't apply if an item is on sale? I have $180 in credits with these people. They will only let me use $20 on a pair of shoes. I just want my money back. Their shoes aren't very nice anyway.

What a nightmare! I order alot of stuff online and this has to be the worst experience ever. By ordering you automatically become a member and you can only opt out by logging in every month between the 1st and the 5th of the month. Your credit card gets charged a fee which is translated into a credit. The credit is worthless because the shoes were so cheap looking (I could have done better at Payless!) and returning them is next to impossible. I ordered online because I dont have much time and I have spent so much time trying to sort this out with them. Multiple emails to *******@shoemint.com went unanswered even though that is the only way to return items. And there is a 9.99 restocking fee! Worth it to chew my leg off from this nightmare. My next call is to my credit card company, I will cancel the charge with them. Let them try to process a charge. This is a scam and rip off.

Worst company ever! Customer service is awful! Skipped a month got charged and was not able to cancel account till I used my non refundable credit. Would not recommend this site!

What a terrible experience I've had! I bought the shoes which were poorly made and the strap buckled on my foot. Trying to return them and get my money back? What a disaster!
They didn't mail me a return label but instead send it via email when I specifically said that I did not have a printer and that finding one would be an issue. I paid with my credit card and Shoemint refused to refund my credit card and instead decided to send me a check (I'm still waiting weeks later so they probably never sent it). Lastly, the amount they supposedly sent by check (email confirmation) is less than the amount I paid! You are better off buying shoes in a store rather than Shoemint.com. I regret I ever dealt with them.

If I could give it negative stars, I would. I ordered a pair of shoes in August 2012. They were cheaply made and I only wore them once. Then, just this past month I notice a random $80 charge to my credit card from shoemint. Thinking it was a mistake, or that someone stole my info, I go onto the site - for the first time in a year - only to see that I have been charged $80 a month for 5 months. I've for $400 in these "credits" which expire, can only be used on non-sale merchandise, are non-refundable, and only apply to purchases made in exact "credit" denominations. Want a hideous, poorly made sweater, too bad! It's $40 (Probably work $0.50) and since it doesn't cost a full credit, they're going to charge your card again. DO NOT SHOP AT THIS SITE! It is the worst shopping experience I have ever had and I sincerely hope they go out of business soon.

1 star because the lady I talked to was nice. They charged me $159 to my card for something I didn't buy. They automatically bill you so if you ever bought anything with them make sure you tell them you do not want a monthly membership as I did not realize that. Your suppose to hit a stupid skip button every month in order for them to not charge you. Shouldn't it be clear enough the fact that nothing was purchased! Any company that takes your money when you haven't purchased anything in my book is a SCAM. They would not refund me which is horrible business ethics. I will never purchase or refer them to anyone ever.

Many others have experienced the same:

http://www.pissedconsumer.com/reviews-by-company/shoemint/beware-of-shoemint**************.html#comments

SO frustrated! I wish I would have read all of these other reviews before I ordered shoes from shoe mint. I was under the impression (because I read this on their site) that they would notify you with an email when it came time to make your first purchase as a preferred member, but you could skip your first month and then also cancel any at any time. If I had known the truth, I would have never purchased cheaply made shoes, as I hate programs like this.
Well the email to either skip or purchase your first month never came and all of a sudden I saw a $79 charge to my account. I emailed shoemint and asked for a refund. I was told that I had 5 days to opt out of my purchase for that month and didn't, so they will NOT give me my money back. And apparently I can also not cancel?! What a total scam! They're practically stealing from people. And I cannot return my shoes because I through the box away (unfortunately), but even if I wanted to, they charge a $10 fee if you return! I have never heard of this! Stay away from this site and their cheap shoes!

I ordered a pair of shoes in November and that was a breeze. They came on time and I had no problems. However, the whole membership-charge thing is real and very irritating. I noticed that I would get charged $79.98 the next month if I did not opt out within the first few days. I checked again (later in November) and saw that I would not be charged since I made a purchase. For some reason, I assumed this applied to December so I stopped worrying about the whole membership thing. But, I checked my bank account this past weekend and well what do you know, they charged me $79.98 - they didn't even send me an e-mail to let me know this was going to happen. Do they just think people will remember? They should send reminder e-mails. I tried calling their phone number several times but did not go through. I finally got to talk to a representative through their live chat - the only thing that is reliable on this site. Unfortunately, I was not able to get a refund for the membership charge but was able to cancel my account. I strongly advise you to think twice about purchasing from this site. If you really want to, make sure you remember to opt out of their membership program between the 1st and 6th of every month. Since today is the 9th, I was not able to do so and would not get a refund.

Do I love ShoeMint? It's not bad. It's not quite like having unlimited shoes from Nordstrom or anything crazy like that. But the shoes are not bad (I have no idea why Rachel Bilson advertises for them but maybe they pay her a lot!). One thing I can say for sure is that I end up buying more shoes than I probably would normally would want because it's kind of a pain in the butt to mail back the shoes I don't want. But then again maybe it prevents me from buying more other shoes from other stores... I don't know the answer to that one.

I bought one pair of shoes Oct 2012 -- cute shoes, but very cheaply made and damaged quickly. Then, today (Aug 2013), I find out that for the past three months (note, this began about 6 months AFTER I purchased my first pair), ShoeMint has been charging me $80 per month in "credits"! There was no agreement I made with them since my last purchase, and if I received any notification (along with their other monthly spam), it was not well-marked enough to warrant attention. When I called the company, they agreed to refund the most recent month's charges, but nothing more. I am currently disputing the other charges with my credit card company. STAY AWAY!