ShoeMint

When you sign up you are told that you are now a "Preferred Member". Unfortunately, they don't explain what that means. For those wondering, it means that they will charge you every month, regardless of whether or not you're buying anything. That is, unless you sign in every month to click a button saying you would like to opt out that month. In none of the 60 emails that I received (you will receive roughly 5 every week) was it clear that I needed to log in and opt out of anything. Even if you call them on the day of the charge they will not refund your money. Oh, and they'll make you hold for 15min before you even get to talk to anyone.

ABSOLUTELY TERRIBLE! I ordered my first pair about 6 months ago and they arrived scuffed. I contacted customer service, emailed them photos of the damage and was given a 30% off discount code to use towards my next purchase. No one offered to replace the pair or offer a discount. Being aware of the monthly membership and credit situation, I skipped all months, waiting for something I liked in order to use my 30% discount. Well low and behold the discount they offered for sending me a damaged shoe only works on full priced items! What a scam! I contacted customer service and had the misfortune of dealing with a very rude and disinterested rep that told me there was nothing they could do. So therefore I never really got any compensation for a faulty order. Mind you, the quality is NOT worth paying full price for. Now to make matters worse, I attempted to skip this previous month on the 5th and there was no option. I logged in 2 days later and I did not have any credits nor any charge to my credit card. I contacted customer service yet again to make sure my account had successfully skipped the month and suddenly, there appeared the $80 "credit" in the midst of the conversation and the rep said once again that there was nothing they could do to reverse it. I told him I wanted to cancel my account and was informed that I should use the credit up before doing so. No one attempted to keep my business or try to rectify the situation. So I placed my last order ever with my $80 credit and that is the last dime this site will ever see from me.
Now to add insult to injury it has been 6 days since I placed that order; they have already helped themselves to my money, but there has been no shipment to date. Contacted customer service again was was told its usually takes 2-3 days and should ship soon. Goodbye.
STAY AWAY from this site! It is a money pit with sub-par products that can be purchased most other places for about 50%-60% off what Shoemint charges.

Honestly, everyone who complains about the repeated charges on every month haven't read. Hell, I'm blind and miss things but even I saw that customers get charged on the 5th of every month and must cancel before the 4th (something like that). It's not GLARING but it's there and it's half most people will forget and probably incur charges and half clear.

I ordered a pair of shoes in size 5, they were on sale and I had a credit from JewelMint (I'll get to that too). They also threw in some free rollerball fragrances that I didn't want but was a promo during the time I ordered. I received the shoes and they were way too big - about 1 size. This happens to me once in a while where size 5's are more like size 6's. So knowing this, ShoeMint is basically excluded from my possible options. They have free returns (unlike some other places) but you have to contact customer service to request a label. They replied in about two days, not the worst of service and I shipped my package including the rollerballs back to them. About six days later AFTER the package arrived at their warehouse, JewelMint was having a promo and I noticed they hadn't issued a credit so I called them. They promptly offered me a credit and everything was fine but I'm curious if I hadn't called them, whether a refund in credit would have been been issued or if it would have taken much longer.

In any event, understand the terms of this kind of site. Their customer service is fine, they're courteous and get back to you if you have issues but since their shoes are too big and I'm wary about returns I personally won't shop but the pair I received were actually decent quality for the price.

I understand getting charged $80 if you don't log on by the 5th of each month to 'skip the month' (bogus, but it is what it is), but I think it's ridiculous to take away your money-credits if you haven't purchased from them in a year. That's not rewarding customer loyalty... That's called STEALING! First, they don't have great styles--so it can take a while to find something you want. Second, they don't always carry my half-size, so I can't always order what I like... and I check this site ALOT. Third, though they claim free returns, if you send something back you're charged a 'restocking fee'... like, $7. THAT IS NOT FREE RETURNS! Fourth, sale items are not always eligible for free shipping. Fifth, sale items are usually final sale--whether they fit you or not. Bottom line, this site started out with great shoes, went downhill fast, AND the number of rules to take your money are bogus--just STRICTLY GEARED TO TAKE YOUR MONEY. Companies who 'value their customers' do not structure their site to engage in these types of practices. One rule, maybe... but this, I'm sorry--is just too much back-door fine print. Save yourself the trouble and cancel NOW. And then (like me), post it on FB and every site you can to let people know. HIGHWAY ROBBERY!