Chase

I have banked with Chase for decades. I deposited a large check, after 24 hours they released the funds. I paid some bills, then to my surprise they put the funds on hold again. My account was now overdrawn by thousands. When I called them they said they couldn't verify the check. I called the branch manager where the check originated, he spoke to the branch manager at Chase. Check verified! Chase refuses to release my funds for TWO WEEKS. I have my car loan with them 3 credit cards, 2 debit cards and 2 bank accounts. I did everything and this is how they treat loyalty. I'm done Werth Chase. They don't deserve good customers because they participate in bad business practices.

Be very very careful with Chase Rewards they over charge for things like upgrades of seats on planes than you never get them and you end up with terrible seats and they wont refund the extra you paid for a better seat. Pretty much was told Tough! Be very careful when upgrading because chances are you wont get any upgrade you will just pay for it. Also called Chase they didnt help either. The bank is fine the rewards is terrible.

We have had a Chase bank account for over 14 years and recently one Director left the business. Because the remaining Director lives in Australia we could not continue to use the account and have had to move the funds to a different bank. This is not a legal issue, simply a bank policy. We were advised over the phone that the account could continue but signatures were required that had to be done in person and the director flew from Australia to the US to sign the necessary documents. However arriving at the branch he was told that the account would be closed in 1 month and that the funds could not be wired to Australia or a check provided. We have easily set up a new account with a competitor bank (not in person) and will move the account balance this week. Chase has chased away a good customer and $millions in business. Not good enough.

There is a new policy that if you escalate your issues to the executive office, there is a HUGE possibility that your Escalation rep will not be helpful or courteous. It is clear that senior management does not value your business. Mr. Dimon himself does not appreciate emails or feedback from his dissatisfied customers. Feel free to email him yourselves and hopefully you have better luck. You can find his direct email address online. Chase ONLY cares about their own ambitions and greed. We are seriously looking for another bank that actually cares about customer loyalty. Chase sucks! Check the BBB, so many complaints filed against Chase.

I am closing my account and finding an attorney. They let a hotel take my hold fee & not return it. Even the branch escalations said my money was never returned, but the phone representatives(who are rude) didn't try. This is the 2nd time in 2 years that this has happened. The first year after fighting them to escalate the situation they eventually saw that money wasn't returned AFTER my account closed which they ended up clearing and cutting me a check for $250 in fees charged. This time they absolutely refused to search so here I am out of almost $2000 because they're idiots! I believe they don't have the money for the bonds to pay, and are allowing their customers to suffer!

I've been a customer at the layton branch for many years. My wife and I entered the branch to have a notary sign a paper for us. They have signed the same papers for my wife the last 2 years. Just because my wife is from another country and and has a little trouble with English. They would not help us. I even offer to translate and she wouldn't. I'm closing my account and moving to Mountain America credit union. They should Fire the manager and take better care of there customers. Bye

I have been on with Chase for an hour to address the pending deposit & 2 withdrawals on this account that did not come from me. Glenn, the customer service rep, said he could only put a claim in on the deposit and stated there weren't 2 pending withdrawals. I gave him the dates & the amounts, explaining they show on the screen and puts the account in a negative balance. He disagreed. He continued to speak over me even though I repeatedly expressed my dissatisfaction with him speaking over me. I requested a supervisor, which was told I could not speak with a supervisor. Then told it would take 20 minutes. Just terrible.

Everytime I look on my account there is a new over drawn charge or money taken that should not be. They have reversed claims that I am certain I put into my account yet they didn't account for. I fkn hate this bank changing banks the first opportunity I get.

PLEASE HELP THIS GO VIRAL! If you or anyone you know has been wronged by Chase Bank PLEASE contact me at chase.sucks.a.fat,*******@gmail.com so I can add you to the class action suit I am filing. The more people that actually report their issues, the better chance that they will actually be forced to DO something about it. It's high time we took the power back from these soulless financial institutions who SAY we are valued customers and then treat us like crap!

Chase Credit Cards are crappy - I've had a Chase credit card for years. But recently, I decided to stop getting paper bills and just pay my bill online. So I'm supposed to get an email statement every month, which I then click on and pay my bill. Easy, right? Wrong. Last week, I'm paying my cell phone bill online, and I think to myself "gee, I don't remember getting an email statement from Chase this month, I'd better check." Sure enough, I never got my email statement and I have a $40 late fee from Chase. So I call them up and tell them I never got the email and some obnoxious woman says to me "I'm sorry, we can't do anything about that. It's your responsibility to get the email." How am I supposed to "make sure I get the email?" Chase refused to refund the fee. So I'm canceling my Chase card and switching to Citibank, which has been pretty nice so far (Amex and Discover are nice too, I've found). I suggest you do the same before Chase decides it doesn't care about you either.

I had fraud happen on my account they with held my checks which I was okay with if they would have notified me. Here to find out they locked my digital card and regular debit card so I had no access to my account unless I went in. It's Monday morning and my check still hasn't been deposited which is crazy to me because my checks comes in at 2am on pay day. Horrible protection they are just making it hard for me to get my money not anyone else.

I honestly was excited to come back to Ohio and bank with Chase. I loved them when I had them years ago!
Unfortunately, customer service is horrible, they froze then closed my account! Let's not mention the bills I have to pay now with a late fee. Do you think chase will offer to pay those late fees? I will be removing my funds closing my account and will NEVER bank with Chase Bank again. I will tell everyone I know how horrible Chase bank is and to never bank with them. The power of word of mouth is stronger than any website.

Received a new card then as required used the chase app to verify receipt of the card next day emailed you have to call us to verify. Tried to access the letter but of course it wouldn't download. So then I send them a message I'm not calling and sitting on hold for 30 mins I already verified the card. Can't you just leave me alone. So then they cancel my card because they are vindictive. Going to close my account today and move to another garbage bank not capitol 1 who snitchea on you to the govt you can't trust anyone in this world

I was a costumer of chase credit card for over twenty five years. Someone stole my card, when they looked into it they said it was me who was committing the fraud. They never talked to the airline that sold the ticket. Never got in touch with the police that took the fraud info did nothing but call me a lire. Also on the millage reduction part you are just getting screwed and it gets worse all the time. Get a two percent cash back you get three times the rewards if you do the math over travel card.

The hold times to speak to someone in ANY department is ridiculous, then their employees don't even transfer you to the correct departments which makes the experience even worse and the customers more frustrated. I waited over a hour for them to tell me I was transferred to the wrong department and then another hour plus to speak to someone. The company needs to find a better way to fix their hold time, hire more ppl, and train their employees a lot better. Chase is too big of a company to have this simple issues..

This is the worst bank I've ever worked with. I was right for staying away from them for so long I should've never went back but since they are everywhere thought I'd give them another chance. They closed my savings account and my paycheck was scheduled to be deposited. When I called on Friday they said I had to call back on Monday by 10am to see if they can even reroute the funds to a different account. I can't wait until this is resolved I'm closing my accounts and never looking back!

Chase bank is a horrible entity to use for a business LOC and business checking/saving accounts they charge outrageous amount of interest on a revolving loan every other month raging from 10 to 60 percent that is outrageous you will never pay it off with making payment, and will close your checking/savings account that's link to charge other fees.

I signed on with Chase and got one of their debit cards. It was part of a $250 promotion. I got it all set up. I linked it to my other bank. I tried to make transfers as they promised I could. I could not. I initiated the transfer and it immediately locked my account. Then I had to call some number in India I think. They requested all sorts of documention over the phone and still could not get anything done. I really feel like suing them. They lie both in person and on the website - at least false advertising. It is a crummy bank. They don't even get back to you with concerns you have. They do not seem to want my business and I certain never want theirs. Avoid them.