I am never disappointed with the items I buy from Charlotte Russe however, their shipping puzzles me... how long is standard shipping?

I ordered my items Oct 31,2017 and they did not ship it out until November 2nd. First time I called to verify everything was okay, which they advised me that it was just a delay. Then I waited I
Checked the status again on the website which stated it would be here November 7th, it never arrived. I called customer service which took me 5-6 times to get through and there was a loud fax noise each time I called. The rep told me she wasn't sure where my belongings were and to call back November 8th if I didn't receive it, I never received it. I called back November 8th yet once again it took me 13 times to get through because the number was out of service. The rep advised me my items would arrive November 9th. I asked for manager the rep said none were available. I asked for corporate information and the rep said she couldn't give that to me. She assured me November 9th I would receive them, which I finally did. I purchased 8 items and they only sent 7. I called around 9 p. M and could not get through, office closed at 10. This by far the worst customer service experience I've ever had. I just want my money back.

I made a purchase during their black friday sale and was so excited but then I received an email that weekend saying that my order was cancelled. I finally got a hold of someone the following Monday and they told me that my order was cancelled because my address had changed. However, my contact information was exactly the same so they could have called to confirm that the address was correct and that the purchase was in fact done by me but they took the lazy route and just cancelled my order. Then I asked to have my purchase reordered and they said they would but that 6 of the 10 items I picked out were no longer available. Later I went online and saw 2 of the 6 that were "sold out" on the website marked as in stock. And now I just received an email saying that two of the four items that were "available" are actually unavailable and my second attempt to order them has been cancelled. I contacted customer service AGAIN and they said that they would price match similar items of equal or lesser value for me. Excuse me? I picked out items that I liked, 1 why would I want items that are only similar to the ones that I like, and 2 why would you price match items that are already of equal value or even worse of lesser value. If I wanted a similar item I would order it in the first place and I certainly would not want to pay a higher price for it. I have shopped with this company for years, I've moved a few times during these years but never has my order been cancelled because of my change of address. I've also never had my order cancelled because the items I ordered weren't actually in stock. I'm not sure what has happened to make this company so incompetent lately but I will not be shopping with them anymore because of it. If an item is sold out, don't make it so that customers can order it just to later get disappointed and if someone has a different address contact them before you just cancel their order. I am so angry at all of the wasted time spent trying to purchase the products that I wanted when I could have been shopping with a company that actually has their stuff together and would get me the products that I paid for.

This was my first order and it will be my last. It took me over 5 hours (yes, you read right), between on the internet and dealing with 2 customer service representatives. First of all for us Canadians. Even though your shipment comes from the Canadian warehouse, you will pay for 20.00 shipping, even though their website says FREE SHIPPING FOR ALL ORDERS OVER $50. First customer representative told me everything was in stock. I had the order done online and did it great but she cancelled the order and redid it because she was going to take the shipping off. So we verified back and forth, yes, my order was all right and everything was in stock. I get my confirmation email afterwards, order is not what I ordered, she put on 3 pairs of the same boots. LOL I call back again, SO if you don't call back within 15 minutes to make changes, I believe he said, you will be charged and that order will be shipped. Lovely, what I am going to do with 3 pairs of the same boots in the same size. LOL. Anyhow, got my order yesterday, half of its wasn't received cause it wasn't in stock, no boots came, and they had it shipped it in two different bags, and billed me 20.00 EACH bag! Rotted I am! And their size charts are off, the clothes were bigger and honestly, they are not of very good quality, dresses and t-shirts are flimsy. I was counting on this order for Christmas presents for my daughter and most if never came (when I told it was in stock) and the rest was too big. So yes my advice, is STAY AWAY from ordering from Charlotte Russe online. I have about 200.00 worth of useless clothing that will probably cost me a fortune to send back.

Zero stars. I've shopped at Charlotte Russe several times but I believe this will be the last. I placed my order on a Monday when the whole website was 25% off. I typed in my debit card info and submitted my order, which then the website took me to the confirmation page. I do remember it saying that my order was confirmed, but pending. I was on my way to work so I just logged out, assuming my order was complete. Tuesday rolled around and I never got a confirmation email. I called them Wednesday morning and they said that there was no transaction showing up on my account but I know I made that purchase. They said they couldn't give me the 25% off my items nor did they ask me if I wanted to reorder my items. I was very upset because it was a good deal and I was on a budget. All they said they could do for me was give me a courtesy discount of 10% which is the same thing you get for just signing up to receive emails and txt. I just told them no forget it, I went back online and tried to find all the items I had ordered and removed some so I could still make my budget, but when I tried to check out this time the website gave me an error message telling me to call my bank because my card declined. I called my bank, come to find out Charlotte Russe did debit the money out of my account so again I couldn't order my items. So after that I called Charlotte Russe customer service back and told them about this and the person I spoke to claimed they didn't know what happened or why the website did that. So because of their website I didn't get my items, my money was taken out of my account, and they didn't even offer to let me reorder my items with the 25% off. I'm still waiting for my money to be put back onto my debit card and if it doesn't then I will have to call them and go through the hassle of getting my $138.83 back. This will be the LAST time I ever shop with Charlotte Russe.

I used to buy my jeans there, so I was given a $50 gift card for christmas. They only sell skinny jeans now, so I ended up ordering other items online, including a pair of boots. The boots I ordered ended up being canceled after I already paid for them. I would normally be very forgiving, however they only reimbursed by gift card and not the additional money I paid through paypal. So, I was no longer getting the boots I wanted and I was out $10. I called and emailed customer service several times about the refund and each time they seemed to understand my situation but they never had the ability to authorize the refund nor was a manager ever present. All very convenient so nothing ever happened with the refund. However, I did order some things from the website and I was looking forward to those items arriving. When my order did arrive it was in two separate packages, which I didn't think much of at the time. Oddly, UPS wanted me to pay at the door for shipping ( around $9). I have never had to do this before and I know that my order qualified for free shipping but I rummaged around my house trying to find cash and eventually borrowed money from my boyfriend to pay the UPS guy standing in my doorway. It turns out that Charlotte Russe sent duplicates of all of the items I ordered and the postage they printed off was also a duplicate. I contacted Charlotte Russe for a refund for shipping and they told me to take it up with UPS. This is way too many mistakes for one online order. However, I returned the duplicates items to the store and got store credit. I shouldn't have been surprised at this point when they didn't give me a cash refund at the store despite all of the clothes having the original tag and providing the package slip as my receipt. The only good thing is that store credit was worth more than the $20 they owed me but I certainly wasn't spending that store credit online.

I really love this store because I've gotten some of my favorite pieces of clothing from this store, you do have to fish through the weird crap to get to the good stuff but it's worth it! My biggest problem that I recently experienced was when I was charged full price for an item that was apparently on sale. I was shopping on their site one morning before work, I finished picking out what I wanted and was about to check out when I saw that the plaid shirts were buy one at full price and get the other shirt for $5, I thought "sweet!" So I added two shirts but in the order summery the second shirt didn't come up as $5 so I thought maybe I chose a shirt that wasn't part of the sale so I found a different one I liked and this one worked out (it showed it was only $5) so I went ahead and ordered it, then went on with my day. Later when I opened the order confirmation email I saw that I was charged way more than what I originally saw when I clicked that Place my order button so I looked through what I bought and I was charged full price for the shirt that was supposed to be $5. I contacted customer service telling them this store (specifically mentioning that the sale was still on the website when I purchased my clothes) and they basically said that their sales change daily and it probably changed before my order went through (which is bull$#*!, and even if that's true if your website is screaming $5, I should only have to pay $5!) I explained again and they offered free shipping. "Here's $6 even though we owe you like $25"
Even though their online customer service sucks I've had nothing but great experiences with their retail employees.

First time shopper@ CR online and especially disappointed. I ordered three dresses. Two of the dresses are way too small even though I measured myself and went by their size chart. I mean they are so small that you can't even call them plus size. I can't even get them on. The third dress although the same size as the other two, fit perfectly. However, there is a flaw on it. A line running down the back that is obviously a flaw. So out of the three dresses none of them are wearable. Also, the fabric is of very poor quality. I notice that CR sells cheap clothes from China. I looked at other sites who sell clothes from China and the items are identical. CR just puts their own label on them. Oh AND, I had my eye on a certain dress and looked at the website (several times) while the dress was on sale. They only had 1x and 2x available; the 3x and 4x sizes were not even listed, it's as if the dress only came in the two sizes. I wanted to order it but in light of my first purchase, I hesitated. THEN, I went to look again and the sale was over, BUT guess what, once the sale was over they listed 3x and 4x as available sizes. I think CR withholds the most popular sizes during the sale and re-introduces them once the sale is over. Of course they could say anything... like the shipment didn't arrive or whatever. WE would never know the truth. In any case, I do not like this company. They use sales tactics that are not customer friendly and they provide inferior products that they pass off as quality stuff. I should have known that this is not a site to purchase from as they do not have customer reviews on their own website. They obviously don't want to hear from the customer and they do not wish others to hear from the customer either. All around very very bad!