Angelica W.

Zero stars. I've shopped at Charlotte Russe several times but I believe this will be the last. I placed my order on a Monday when the whole website was 25% off. I typed in my debit card info and submitted my order, which then the website took me to the confirmation page. I do remember it saying that my order was confirmed, but pending. I was on my way to work so I just logged out, assuming my order was complete. Tuesday rolled around and I never got a confirmation email. I called them Wednesday morning and they said that there was no transaction showing up on my account but I know I made that purchase. They said they couldn't give me the 25% off my items nor did they ask me if I wanted to reorder my items. I was very upset because it was a good deal and I was on a budget. All they said they could do for me was give me a courtesy discount of 10% which is the same thing you get for just signing up to receive emails and txt. I just told them no forget it, I went back online and tried to find all the items I had ordered and removed some so I could still make my budget, but when I tried to check out this time the website gave me an error message telling me to call my bank because my card declined. I called my bank, come to find out Charlotte Russe did debit the money out of my account so again I couldn't order my items. So after that I called Charlotte Russe customer service back and told them about this and the person I spoke to claimed they didn't know what happened or why the website did that. So because of their website I didn't get my items, my money was taken out of my account, and they didn't even offer to let me reorder my items with the 25% off. I'm still waiting for my money to be put back onto my debit card and if it doesn't then I will have to call them and go through the hassle of getting my $138.83 back. This will be the LAST time I ever shop with Charlotte Russe.