Ordered 8 items. 5 days later 7 items from my order shipped, 1 item was sold out. When it finally arrived I received 4 items that I did NOT order & 0 items that I did order! That had sent me the wrong order! After calling customer service & waiting 30+ minutes to speak to someone & then getting put on hold for another 20 minutes I'm told they made a mistake & the 7 items that were supposed to of shipped are ALL sold old! Then they were actually stupid enough to ask if I'd like to order some other items!?! Uh NO THANKS! U screwed up the first order big time & have very poor customer service! Now 2 days before christmas eve, an incoming snow storm & no gifts for my niece! Plus 4 of the items I'd originally ordered are indeed still "in stock" on their site. And for what it's worth the wrong items I did receive are cheap, ugly & useless to me.
I highly do NOT RECOMMEND SHOPPING WITH CHAROLETTE RUSSE. This was my first experience & will definitely be the last.

Is obvious the company has totally given up.

I'm shocked at the negative reviews with the seems experience as mine.
Ordered on Weds the 26th, 2 items.
That night got order confirmation but didn't receive any update til SUNDAY, it was one tracking number as well as a cancellation of the other item due to inventory. Ok fine, Again label was created Sunday, its now Monday May 1st & guess what, its not in transit... Completely disappointing, so basically half of your order will be out of stock, won't hear about it for days and it will take them 4-5 business days before they even ship it.

FYI CHARLOTTE RUSSE, all these other places DELIVER IN 4-5 sometimes much sooner.

If you can't keep up, close down completely.

What a huge disappointment.

I placed an order two weeks ago and on my tracking history it says it was delivered at my house last week on Monday yet I HAVE NOT seen that package. I call customer service and they tell me that I need to place a police report in order to get my money back or for them to re send it. A POLICE REPORT? That's so stupid. Not only am I mad because I spent so much money on this but I wasted my time. I WILL NEVER shop here again. It was my favorite store seriously would buy so much from here NOT ANYMORE.

No confirmation email to my purchase online. I waited, not knowing there's no record of my "order". Just shut down the website if you don't wanna let people buy from you!

DO NOT SHOP AT CHARLOTTE RUSSE! I had a dreadful experience. Part of my order arrived damaged and I wanted to return the entire order because it went together. I was told I would receive a prepaid shipping label via e-mail, which I did not. I did however receive another call (the next day) from customer service requiring more info and then they renigged on their initial promise. Natalie, their manager, was terrible and I will never shop there again.

Just like the earlier comment, today Charlotte Russe had sale for 20-50% off the entire store, plus free shipping. Great! Just a few days ago I went to their store to look for light colored distressed jeans, but they were too expensive, about $33. So I decided to wait until they had a sale. This is my first time ordering online from any store and I really want these pair of jeans. After reading these reviews, I am scared if they are even going to arrive. I usually do in depth research before even just thinking about buying from a online store. But because I've been to CR so many times, boughten several tops, and tried on the jeans I purchased online, in the store, I briefly looked at the reviews and then just forgot to look into it more. I doubt that these reviews would even stop me from buying these jeans, which might be silly, because I love the light color, distressed look, and SUPER affordable price. I am all about saving money. In total the jeans were about $20, including the extra 20% off coupon, which I think is a great deal. I checked several times to see if the item says out of stock and it never has. CR is one of my favorite stores, I hope this doesn't make me rethink that. I hope they come in because I want them badly and to arrive in at least a week, as stated. Anyways, I'll probably have an update about this.

1st time ordering some items and when I received my shipment I was missing a pair of boots. Called they said they don't "reship" items I would have to fill out a form to get my money back 2 weeks later still no money.
Last week I ordered some more items looked at my account and seen I was charged twice. Went to my email to see I had two order numbers. No biggie I'll return the second shipment at the store once it arrives right? Wrong! Got first shipment (which was also missing an item) didn't get second checked my email to track it never received a shipping confirmation. So I thought maybe they flagged it on their end so I call customer service. Nope they didn't well can I cancel my order. No it's been longer than 15 min. So you mean to tell me that I had two orders that were made literally within min of each other with the exact same items one arrives and other is lost in the air and its nothing CUSTOMER SERVICE can do about it? No I have to wait the 5-10 days Makes no sense this will be my LAST time ordering from them

After reading all these reviews I decided to place an order on Charlotte russe on black Friday. I was so hesitant. And I should have been. I ordered two items. Only one came but the invoice said they were both there. No way. Two pairs of shoes could fit into one box. So immediately I called to let them know. I had a 7 min wait, which in my opinion was not bad. Eventually I spoke to someone who explained to me that they were really backed up and behind. I explained what happened. She looked to see if other item was in stock still which was. She offered to ship me the item or refund me. I opted for reshipment. Easy as that. My order is now pending as placed. After reading other reviews I'm super surprised it was so easy for me to get this problem fixed. Kinda upset it took two weeks for my order to come and then only half at that. But glad they fix the problem super easy within five mins. Hope they ship soon. And hope others get as fortunate as me to experience the good side of the Charlotte russe customer service.

I absolutely love the clothes at Charlotte Russe. However, I want to make everyone aware of my recent experience. I tried on clothes and noticed that $40 had fallen out of my pocket onto the floor. In my head I guess I told myself I would pick it up after I was done trying clothes on. 2 minutes after getting out of the fitting room I noticed I never picked it up. Keep in mind only employees can unlock the fitting room plus the store was empty. Well, long story short I looked for it in the fitting room, purse, pocket, etc. And after much replaying the situation over in my head, I am 99% sure the fitting room attendant took it. I work in retail and I would never steal like that. You are always supposed to act with integrity. Also, while ringing my stuff up, the cashier stopped completely to talk to another employee. This upsets me because I would never dare stop helping a customer to talk it up with someone. I can understand talking and working, but she literally stopped ringing my stuff up, put it all down, stepped back, and preceding to gossip about some guy. All of these stores would be so much better with some values put forth and more emphasis on customer service.

I order alot from charlotte russe and i rarley have any problems with them. Except this one time when i ordered 2 bras and only one came. So i called customer service and she told me it was not in stock but she told me to order something that matched the price. So i did and she just had my items be overnighted shipped which was good. I always recieve the products that i ordered after rhat incident lol. Sorry for everybody that is having such horrible experiences with them. Overrall great customer service, my orders usually ship in 2 days.

I place a order today I called back in 1. Hour to cancel my order because web ordering I sent it to the wrong address the agent told me I can't cancel because it wasn't within 15 mins so I said what do I do she told me to let them bring the item to the wrong address one I don't get it for me
To call back in report it I told her he'll no why would y'all let it go to the wrong address if I'm telling you now it's not correct she said there's. Nothing they can do I ask for a manager she said sorry don't have one you can speak when I said wow so y'all don't have manager to take escalated calls she said she would have to send him a email to call me
Back I ask when would that be she said she don't know because she don't know how many People he have in the front of me to call. I told I never heard of such thing. But I will never in Life Oder from them again

Okay. The reason I'm writing this is because I want people to know how this store has been for me. I have a "STUFFED" closet of Charlotte russe clothing and shoes! Sometimes I'll get a shirt that has not so great stitching and "Charlotte russe brand shoes" are always small and title on me so I always look at discription to make sure its another brand. I love the prices and most of the time, the quality! If and when I do have something sent to me that I don't like, I call them and they send out another item and always tell me to keep the first one instead of returning it! Lol They will do that usually the first few times you order from them but maybe because I shop there "every week" they do that for me every time so far. I've been buying from charlotterusse.com for over 6 years and still buying from them! Everyone is gonna have dif experiences sometimes but I can say charlotterusse.com has always been great to me. Note: If your nice to people, you will get same in return. For the people that have problems with any store customer service.

If I could give this place zero stars, I would. Where do I even begin. I use to love this store. When I found out they had reopened. I purchased some items, to later find out. They would never arrive. I had purchased my items beginning
Of September. The last update through UPS. Was on the 12th of Sept. I found it strange that I did not see any changes in the status about a month later from my purchase date. I reached out to Charlotte russe customer service via email and of course. They seemed helpful at first and made it seem like they were looking into it... they even mentioned. If my product did not arrive some time between Halloween. They would issue a refund. Well that was not the case. They then send me some form I need to fill out. As If it was from my end that my merchandise has never arrived. Please save your money and do not buy from Charlotte Russe. Whoever bought them out. Is a complete scam! They just keep giving you the run around. That they are looking into it. BS! Finding more reasons to buy themselves more excuses.