Glad I only ordered one pair of "high waisted cotton leggings" as there is absolutely NO ELASTIC AT ALL IN THE WAIST! They fall down to the crotch within 10 minutes and fall all the way down past your knees within 15 minutes - I actually timed this. They have to be pulled up every 2 minutes or less. What kind of apparel is that? If you are a living person, they will not stay up. Good only for dressing corpses in their coffins. If you wear these, you'll need suspenders.

I placed an order back in September, I accidentally left out my suite number and called right away. I spoke to Sherrie and she refused to change my address or stop my order. I had to have my item return back to CR. Ugh! Two months later now in November, they finally emailed me with a refund... Two Months! On top of the late refund, I spoke to Sherrie again and disputed the $6.99 return fee since I made efforts to correct my address. She said its impossible to do anything about the fee. Impossible? Hmm or maybe just a lazy emplyee. Anyways, she told me it wasn't their fault I left out the suite number. Well, CR, I see where we stand... No Way Will I Shop Here Again.

Dressing rooms closed for covid. Asked cashier if we could return, said we could but when we did, no go! Horrible return policy and rude employee/manager in Holyoke Mall Store.

I love CR, but we no longer have one in the city that I live so now I have to shop online. I ordered one thing and that came in perfect. The 2nd time I had $#*!ty experiences. The heels I ordered have two different colored of laces that don't match the description that is online. Then I receive an email stating two things I purchased were out of stock and now its been two weeks and I am still waiting for them to return my money into my bank. Kinda sucks that they aren't doing a good job on running the online website when they have so many cute clothes. They shouldn't allow you to purchase something and allow you to run your money if it isn't in stock. Hoping this store works on bettering the online website.

Okay so I'm cheap af first off and they hook me with getting adorable shoes for $15 or less okay and the clothes are amazing too I always shop th clearance and get lots of stuff so I get that free shipping on orders over $30 it's worth it too. So much stuff. I only once encountered a problem w my shipment and I called customer service was answered PROMPTLY and had my issues settled by having $10 taken off my order by a dope little dude named SHAWN (hope I spelled it right) who told me to keep slaying and got me off the phone in less than 10 minutes. Loyal customer for life right here

I ordered two dresses from them on July 20th, 2016. I instantly received an email stating that it was received. I ordered accessories, etc for the dresses... they came from ANOTHER company within days. Today, July 25th, 2016, I called to ask where my order is as I still have not received it. The customer service rep (reading from a script) told me that she was sorry but... my order had been CANCELLED because the items were not in stock. CANCELLED? I was not notified WHATSOEVER of this cancellation. I spoke with her manager who (again reading from a script) told me how sorry she was and wanted to know if there was anything she can do. I asked for the corporate number... she told me she "did not have it." I am LIVID. This order was for an event THIS weekend. NEVER buy from them. You are stupid for doing so!

I recently ordered a pair of jeans and shoes online. Two days later I get an email saying the jeans are out of stock, but when I go online they ARE in stock, in my size! I bought them at a discounted price too, with free shipping so I wasn't going to purchase them again at the regular price. When I called to see why my order was canceled and 'out of stock' the wait time was obsessively long (for it being 9am). Decided to cancel the order. I'll stick to the mall.

I ordered an item to be here by Christmas. The order at first I was told that it would be delivered by December 23rd next email was December 24th. From that point I knew it was downhill. It got worse when. I received the package. I ordered a size 10 brown boot received a size 8 black boot. It got worse lol the woman says we don't have the boot in stock so you can exchange it and it will take 6 weeks for your refund. Now my gift to someone I can't give and I have to wait to get my money back. Smh HORRIBLE customer service. If I could give a lower score I would.

I purchased the buy one get one $5 shoe sale Tuesday and paid $25 for overnight shipping. The next day i received a email from them saying one of the pairs of shoes was out of stock :( So I called them Wednesday to see if I could still get the same deal on a different shoe. First she tells me no (WHAT?!) After having to argue they tell me they will honor the deal but it must be the same shoe or the same description. I lucky found the same shoe in another color. They still charged me full price for the shoe smh I called today asking why that was and she explained that after they charge the full amount they LATER make the adjustment like what NO! Also my "express" shipping never happened :( Still says it is being labeled and Im pissed! I called AGAIN and they refunded the shipping charge at least but I planned on having them by my birthday. I will NEVER shop online with CR AGAIN!

I ordered my items on december 3rd and they haven't even shipoed yet! Its December 11th now. And all of my orders from other sites made the same day as charlotte russe have already arrived! If You plan on wearing anythin you order from charlotte russe within a month of your purchase online you might want to plan a backup outfit. Because the wait time is absolutely rediculos! Still waiting on my tracking number as well. But I'm sure my clothes haven't even shipped out yet.

I don't know what happened to this company... I ordered in the past but my last experience will most likely be just that MY LAST... first off I ordered several items on 12-10-16... a few days later I received an e-mail that one item was out of stock... I went on their website only to notice it was still available for purchase... so I reordered and was told that I would get 3 day shipping for that top because of the inconvenience... the first order finally had a label created on 12-15-16... the package has NOT moved since that day, no tracking updates what so ever... I called several times a few days ago and was feed a bunch of lies... the re-order that I had done came back out of stock as well... I was told just 1/2 hour before that by a customer service rep that they had the top in stock. I was also told if my original order didn't come by 12-24-16 that I could cancel it... REALLY?... well I wanted those items so why would I want to do that... this is NOT a way to run a business... if they are busy at this time of year maybe they should hire more help and stop being so darn cheap... I keep also getting sale promotions through my e-mail... I like how they are having this big sale before the holidays but they can't even have it arrive by then... this was the worse experience I have had in my life ordering from any online site... this should be a NO star rating...

I am so disappointed with the customer service here at Charlotte Ruuse. I ordered an expidate order (1-2days shipping) 4 days ago and the order has not even shipped yet! I called customer service hoping to get answers and Wilma the woman I spoke to was unbelievablely rude. I tried to explain that I am leaving the country Friday and since the order has not shipped asked if I could speak to her manager and she hung up on me! I will never order from here again!