Non-existent online customer service. No one answers enquiries. You have to call them to get any help.

Edit: No refund after 2 weeks, no confirmation that they have received my return. An assistant claiming at first they didn't get it yet the tracking says different. Unbelievable. Worse than a random ebay seller but A TAD BIT more pricey.

Saw a purse belt on the Chanel site and called what I thought was the Beverly Hills Boutique. Nope, it was the "help line" for "Customer Service". Sorry but it was not at all helpful even after 3 tries to speak with someone who knew how to locate that bag. I also attempted to drive to the Beverly Hills location only to find all the streets congested or closed due to a Fathers Day car show. Tried to contact the Costa Mesa boutique and received the same B.S. And hung ups in frustration.
I'm sorry but if I choose to spend $2600.00 or more in that store I kind of expect better service than "have you shopped at Chanel before or you'll have to check one of the boutiques to see if they might carry the bag you are interested in." Shame on you Chanel. CoCo would be swirling in her grave right about now.

I've been buying Chanel for make up for over 20 years. They have possibly the worst website in the US for high end make up. The scroll bar to pick a color/shade is really small and it does not work most of time. It takes more than 2 minutes to get the site to allow you to pick a color, only then to find out it is SOLD OUT, they are all sold out, why cant they save our time and just put it right in the caption of the product /picture. I'm looking elsewhere for substitute products. Im not spending over $200 to get frustrated with this site.

Very disappointed with Chanel Bleu for man. Purchased it six months ago and spray (pump) stopped working. I can't use it now to the end. Contacted customer service and they were very rude and they told me bad luck you can buy another one. Very bad customer service and item is very expensive and you can't use it all.

This product will not last an hour do not buy I repeat do not buy this product it is expensive and does not work when a $3 bottle of ax body spray will work better and customer service will never get back to you as well

I bought this wallet in February 2023 and I started using in march. Noticed the zip of the wallet manufacture was horrible. The quality it's seem back to worse, the zip was zipped it smoothly and it break half when I zip and I zip and it got stuck and in between it's spilt. Here are the proof of showing this is wallet and the price keep increasing and I paid SGD1,770. I thought Chanel has a good quality higher standard, but I was wrong. Quality is from back to worst and still price increases so much.

I bought a pair of regular glasses from Chanel. After a few weeks the paint on the frame started crumbeling. The optician ordered a new pair, but after a couple of weeks the same thing happened with the new pair. He ordered a third pair, and again the same thing happened. I contacted Chanel Belgium via e-mail. They asked me to provide the proof of purchase and several pictures, which I sent them. It's been two months and I haven't heard anything back. That's 500 euro's wasted. I really wouldn't recommend buying their glasses.

I placed an order Dec 18th, recieved the order the 23rd. Upon opening package, we find the item purchased was not in the box. Contents were 2 fragrance samples and gift note to my wife. WTH? Where's the item I purchased? Bow was filled with stuffe, just filler and no item! Horrible customer service and wait times at least an hour! When someone answers finally seems that they're not service oriented at all! Don't recommend buying from the website! Almost seems fraudulent.

I bought a pair of brand new sunglasses and they broke instantly. (the arm broke off and so did the bow). At first, they said they will repair it but I waited over 4 months for them to respond. I kept calling and MARIA AND HER BOSS from customer service KEPT LYING. Finally they told me that the warranty is no longer active because the glasses are no longer being sold. $400 piece of GARBAGE. The Chanel brand is garbage as well. I WILL NEVER BUY ANOTHER CHANEL PRODUCT AGAIN AND I WILL PLASTER THIS EVERYWHERE.

I sold Chanel Beaute when I was in college. I still use it now but prefer Yves St. Laurent cosmetics. Chanel will always be an iconic brand especially in Couture. I love their Eye palettes. Their lipsticks tend to be drying. Certainly, #5 will always be one of the great perfumes. But I don't use Chanel moisturizers or skin care. I think their rep is being a great "color house" but they are not cutting edge in skincare and I find their skincare over priced. Terrific packaging though, but if packaging is your thing it's hard to compete with YSL. And having interlocking CC's on your dressing table doesn't always translate to a pretty face.

I sent a complaint to BBB previously and chanel replied that they simply just cleaned my bag and did not recolor. When I spoke over the phone to Lynette, she said it was recolored. I can clearly see the recoloring. I am disappointed at how they are treating consumers who spent alot of money on their low quality bags. I would like my money back. I do no want a bag that is recolored, lost my authenticity card and receipt and given back to me like trash inside a box. I believe that a quote should be sent to me for approval prior to any service.

I tried selling the bag to the real real and fashionphile, but they said it has been recolored and will cause a lower the price offered to me. (Chanel said they did not recolor, so who's lying?) Chanel is lying. Even I am not an expert and can see that they recolored the bag. They won't give me a receipt to show what was done to the bag. I will continue to speak up about the issue I had with my bag.

Here's what happened. I ordered a huge order ( for me) through Chanel.com that was a gift for my brother and other family members. The order show delivered and I kept looking for it at the leasing center and everywhere in the apartment complex. Afterwards, I called the Customer service and asked for refunds since I didn't get the package and I will be out of town for a vacation and they told me they gonna look into that matter and will come back to me. Today I received an e-mail form them mentioning that they will not be able to process the refund since the order show delivered. How shame is that! I ordered through Chanel and you are responsible of getting me the package or my money back.

I will dispute the transaction with my bank and I will sue for this shameless way that you manage your business with.

I'm done with you!

I am also a couture fashion house addict. I love to view the websites and have no patience for a boring one. I see most of the designer's seasonal collections online.
Not even to comment on the quality of the apparel, which is unquestionable, for the most part; one of my favorites is always Chanel.
Chanel.com is probably one of the most artistic websites online that you will see, period. Period. Go there and look.
And, even if you don't like the brand or even fashion, you will learn something about a good website by looking at it.

I recently purchased a pair of Chanel sneakers, and I must express my extreme dissatisfaction with both the product and the customer service.

Firstly, despite the exorbitant price tag, the quality of these sneakers is shockingly poor. They failed to withstand a simple rain shower, leaving me with damaged shoes and a sense of disbelief at the lack of durability for such a high-end product.

To compound matters, when seeking assistance for the damage, I encountered unhelpful and dismissive behavior from Chanel's customer service. They outright refused to address the issue, demonstrating a lack of accountability for their product's shortcomings.
Adding insult to injury, my interaction with the repair person, Victoria, from BalHarbor boutique was nothing short of a nightmare. Her demeanor was rude and inconsiderate, making the entire experience even more unpleasant.

In conclusion, the combination of subpar product quality and dismal customer service has left me regretting my decision to invest in Chanel sneakers. I strongly caution others against making the same mistake and advise potential buyers to reconsider before spending their hard-earned money on this disappointing product and brand.

To be clear, I was born and bred on Chanel No. 5... I have worn it since birth -- at my grandmother's behest. So, when I came of age, I indulged in the complete line of maquillage by Chanel. Last winter I found myself in need of new eyeliner pencil, but dreaded the experience of a trip to the mall -- oh the horror, right? So I took a chance on the Chanel.com online site. This was a wonderful experience. My new pencil was shipped free on charge, beautifully wrapped, with free samples of scents. It was a delightful experience... not to mention, I was spared a trip to the buzz-kill mall. Brava, brava, brava to you Madam!

I read a book about Chanel and I liked it a lot. She was a fantastic and strong woman. And her style and perfum are great. I use the last quite often.