business logo of Chanel
chanel.com
luxury, chic, evening & party men, womenAge 26-45, 46-60, 60+
Write a Review

About the Business

CHANEL, founded by Gabrielle Coco Chanel in 1910 in France, is a prestigious luxury fashion and beauty brand headquartered in Neuilly-sur-Seine. Renowned for its haute couture, iconic suits, and luxury accessories, CHANEL also offers high-end makeup and fragrances, maintaining a strong global presence and innovative legacy in the luxury market.


chanel.com
+1 800-550-0005
UK
Founded in 1909
Clothing item from ChanelFashion apparel by ChanelMerchandise from Chanel clothing lineChanel fashion product

Business Highlights

General

Year Founded: 1909
Target Gender: men, women
Target Age Group: 26-45, 46-60, 60+

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: France

Returns

Return Policy: not free
Return Instructions: must be in original and unaltered condition
Return Cost: depends on the product

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: organic

Product

Style: luxury, chic, evening & party
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL)

Customer Service

Support Channels: phone, contact form
Support Phone: +1 800-550-0005

Payment Options

Payment Methods: card payments, PayPal

How would you rate Chanel?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Chanel has a rating of 3.1 stars from 39 reviews, indicating that most customers are generally satisfied with their purchases. Chanel ranks 21st among Designer Clothes sites.

service
15
value
15
shipping
11
returns
12
quality
16
Virginia
3 reviews
14 helpful votes
Follow CRAIG L.
Unfollow CRAIG L.
Send Message
Share Review
Report Review

Blue PARFUM for men
January 7, 2019

Basic elements here drive an earthy, masculine SCENT.

Channel staying sillage is perfect as per usual.
Channel has a standard from which it never discounts.

Date of experience: January 6, 2019
Canada
1 review
0 helpful votes
Follow Laurie M.
Unfollow Laurie M.
Send Message
Share Review
Report Review

Good site
September 2, 2021

The fragrance chanel #5 is mine. It matches my character and nature. I've bough it a few times here and everything was ok.

Date of experience: September 1, 2021
Florida
1 review
0 helpful votes
Follow Hugo S.
Unfollow Hugo S.
Send Message
Share Review
Report Review

Refreshing perfume
September 24, 2021

This is my second bottle of parfume. It is a refreshing perfume for Spring or Summer that has a floral fragrance. I love wearing them.

Date of experience: September 24, 2021
Sweden
2 reviews
0 helpful votes
Follow Maia L.
Unfollow Maia L.
Send Message
Share Review
Report Review

Best perfum
December 7, 2021

The scents are so diverse and so amazing. My favourite one is Channel #5. Its aroma gives me so much positive emotions.

Date of experience: December 6, 2021
Italy
1 review
0 helpful votes
Follow Ilaria L.
Unfollow Ilaria L.
Send Message
Share Review
Report Review

Great perfum
February 3, 2022

Chanel was a great woman and talented designer. Owing to her, we have such nice perfum as Chanel #5. It's great.

Date of experience: February 3, 2022
Florida
1 review
0 helpful votes
Follow Neisy A.
Unfollow Neisy A.
Send Message
Share Review
Report Review

I recently purchased a pair of Chanel sneakers, and I must express my extreme dissatisfaction with both the product and the customer service.

Firstly, despite the exorbitant price tag, the quality of these sneakers is shockingly poor. They failed to withstand a simple rain shower, leaving me with damaged shoes and a sense of disbelief at the lack of durability for such a high-end product.

To compound matters, when seeking assistance for the damage, I encountered unhelpful and dismissive behavior from Chanel's customer service. They outright refused to address the issue, demonstrating a lack of accountability for their product's shortcomings.
Adding insult to injury, my interaction with the repair person, Victoria, from BalHarbor boutique was nothing short of a nightmare. Her demeanor was rude and inconsiderate, making the entire experience even more unpleasant.

In conclusion, the combination of subpar product quality and dismal customer service has left me regretting my decision to invest in Chanel sneakers. I strongly caution others against making the same mistake and advise potential buyers to reconsider before spending their hard-earned money on this disappointing product and brand.

Date of experience: December 17, 2023
California
2 reviews
35 helpful votes
Follow Tay F.
Unfollow Tay F.
Send Message
Share Review
Report Review

The sales people are snarky, pretentious and borderline rude. They look you up and down before saying a word to help you and treat anyone who isnt dressed a certain way or a certain skin color like they are stealing and dont have money to shop. Even when you pre-paid for your order and came to pick it up.

Date of experience: August 25, 2018
Ohio
1 review
1 helpful vote
Follow Lina D.
Unfollow Lina D.
Send Message
Share Review
Report Review

Not cruelty free.
June 14, 2023

Hi guys. I had a dog named Bob, Chanel told me they was just gon put some lipstick LOL you know that monkey meme? HAHAH My dog came back ded..

Date of experience: June 14, 2023
RU
20 reviews
82 helpful votes
Follow bulstrongvicing h.
Unfollow bulstrongvicing h.
Send Message
Share Review
Report Review

Chanel No. 5 for women, dream and joy for men. Manufactured these perfumes famous perfumer Jacques Polge is not without its participation and Coco Chanel in one thousand nine hundred and twenty first year. To begin with, that the fragrance Chanel No. 5 was selected the Coco Chanel between 10 different flavors when perfumers asked her what she likes the smell, the legend of style and fashion named probe No. 5, it happened in 1921, but on this day, the best selling perfumes from Chanel have this very ordinary and plain name. Chanel herself claimed that the spirits have the scent of a woman, that is elegant, glamorous woman, confident in itself to itself. The aroma of these spirits and today is a leader among women's perfume, men stirring. The composition of the perfume consists of extracts of bergamot, Iris, lemon, jasmine, rose, Lily of the Valley. There are also composed of root of aldehydes and violet, musk, patchouli, vanilla, and a number of other ingredients. The sprayer is almost the same as many other spirits. They are sold in a gift box and therefore can be bought for a gift to his girlfriend, the second half.

Date of experience: February 24, 2016
Nevada
2 reviews
31 helpful votes
Follow Michelle S.
Unfollow Michelle S.
Send Message
Share Review
Report Review

I love chanel.com, and get stuff from them almost monthly. It's easy to order from their site, and my makeup arrives pretty quickly.

Date of experience: December 6, 2018
Ukraine
1 review
9 helpful votes
Follow Lucy H.
Unfollow Lucy H.
Send Message
Share Review
Report Review

I adore Chanel products! It is my favorite brand of cosmetics. It is super professional and quality.

Date of experience: January 5, 2020
Canada
4 reviews
24 helpful votes
Follow Jody S.
Unfollow Jody S.
Send Message
Share Review
Report Review

Love the smell, love the history, it is a smell that will never fade. Chanel no. 5 is wrong to go hard with regardless of the occasion!

Date of experience: March 2, 2018
Illinois
1 review
10 helpful votes
Follow scarlett g.
Unfollow scarlett g.
Send Message
Share Review
Report Review

Charming scent
June 4, 2020

Chanel #5 i smy favorite perfume. It smells so good. I think that a lot of women adore this scent as well as I do.

Date of experience: June 3, 2020
Nevada
5 reviews
22 helpful votes
Follow Mary A.
Unfollow Mary A.
Send Message
Share Review
Report Review

Amazing brand and amazing products. From their eyeshadow quads to the aetting powder all amazing products!

Date of experience: June 17, 2018
Ukraine
1 review
0 helpful votes
Follow Linda P.
Unfollow Linda P.
Send Message
Share Review
Report Review

Perfect experience
November 30, 2020

Every store we went was absilutely stunning. The staff was helpful. Every time the experience of surchases was perfect. I'm in love with this brend/

Date of experience: November 29, 2020
France
1 review
0 helpful votes
Follow Victorias G.
Unfollow Victorias G.
Send Message
Share Review
Report Review

Good
February 16, 2021

I love this brand and his website is so amazing! Quality of products so nice! But so expensive!

Date of experience: February 15, 2021
Finland
3 reviews
0 helpful votes
Follow Kylie B.
Unfollow Kylie B.
Send Message
Share Review
Report Review

Adoro il nuovo profumo Chanel. Il rossetto è di buona qualità. Prezzo ragionevole. Ottimo servizio clienti ogni volta che faccio acquisti in qualsiasi filiale nel Regno Unito.

Date of experience: October 19, 2021