Neisy A.

I recently purchased a pair of Chanel sneakers, and I must express my extreme dissatisfaction with both the product and the customer service.

Firstly, despite the exorbitant price tag, the quality of these sneakers is shockingly poor. They failed to withstand a simple rain shower, leaving me with damaged shoes and a sense of disbelief at the lack of durability for such a high-end product.

To compound matters, when seeking assistance for the damage, I encountered unhelpful and dismissive behavior from Chanel's customer service. They outright refused to address the issue, demonstrating a lack of accountability for their product's shortcomings.
Adding insult to injury, my interaction with the repair person, Victoria, from BalHarbor boutique was nothing short of a nightmare. Her demeanor was rude and inconsiderate, making the entire experience even more unpleasant.

In conclusion, the combination of subpar product quality and dismal customer service has left me regretting my decision to invest in Chanel sneakers. I strongly caution others against making the same mistake and advise potential buyers to reconsider before spending their hard-earned money on this disappointing product and brand.