I placed an order Dec 18th, recieved the order the 23rd. Upon opening package, we find the item purchased was not in the box. Contents were 2 fragrance samples and gift note to my wife. WTH? Where's the item I purchased? Bow was filled with stuffe, just filler and no item! Horrible customer service and wait times at least an hour! When someone answers finally seems that they're not service oriented at all! Don't recommend buying from the website! Almost seems fraudulent.