Since finding Cellular Outfitters a few years ago anytime we get a new phone or just want or need new cases this is the first place I look. Their prices are the lowest I have found anywhere with a large selection to choose from. My #1 go to for cellular accessories!
It's a pleasure doing business with a company that aims to please their customers! The return policy is awesome. And it all worked out in my favor with me having to do nothing but accept which route I wanted to go. Thats cool and i never had to leave my house!
I should have read reviews first! Cellular Outfitter website order screen shows the total amount then you confirm order and then it's a new total due that I would not have approved. Received phone case after 8 days and I could have bought it at the Dollar store (99 cent value). It's a split shipment so still waiting on charger and screen protector. Buyer Beware!
Just really wanted to express my gratitude on your awesome company
And especially the excellent customer service department and/or refund
Department services that I have received. Everyone has
Been great with dealing with the problems I've had (of my own doing). I will most definitely continue to use your company as my #1 go to place. Thanks!
How awesome! Thank you for sharing that with us Kendra! :D
Samsung S4 phone wallets ordered beginning of Dec. 2016.
1, Did not arrive until dec. 28 after Christmas
2. Phone cases did not fit my phones to small asked for return
3. Cellular Outfitters want track number,
4. Order number,
5. Then pictures.
They have delayed for 2 weeks, just want return authorization and my money back!
Everything came as it should, so far it's all worked out well. Just don't like all the many emails that are sent before and after, but really they are just practicing good and thorough customer service.
This is the second time this co has done me bad and, it will never happen again i, m done piss poor customer service and, takes them forever to even ship your order and, when you email and, email them about why it has not yet shipped when you ordered it 6 days ago and, they do not answer you back. I thought I would give them one more try cause last time the lady told me my order took so long was that they were moving to a new location. Well that was months ago so what to excuse now. I, m done with this co.
I purchased a product from this company that was defective. They were very responsive and shipped an alternative product quickly and without hassle. I would not hesitate to order from them again. Great selection of products and excellent customer service is a good combination...!
The manager at the store in Ward Parkway Mall was really bad. I could tell when he was fudging because he didn't know anything. Had to have someone come in and clean up his messy mistakes. Very poor. I'm sorry I switched to T-Mobile!
Shortly after buying a new iPhone I ordered a few small accessories from Cellular Outfitters. Delivery was promised within 4-9 days. After two weeks, I tried contacting Cellular Outfitters via their website and an email address I found online. No response whatsoever. The company still has the gaul, however, to send me offers via email. If you are considering a purchase from them, don't. If you have already purchased from them and are wondering if you've been ripped off, you probably have. I am probably fortunate that I am only out a few bucks for a few small accessories. I feel for anyone who has spent much more with them.
They were totally awesome in working with me on choosing another item in place of the item in which I had ordered that was OUT OF STOCK. I appreciate them for also keeping in touch with me on everything. I do think/wish that they would be more efficient in getting ordered items shipped out to the customers sooner. Instead of waiting for 4 or 5 days before shipping the customers orders out. Other than that they are awesome in keeping you informed about whatever questions or help you might need. I would recommend Cellular Outfitter to my friends and family. Thank you.
I received a new case for my LG G5 after waiting 2 weeks for "ships today" delivery. The case is fine but unfortunately neither the factory supplied charger nor my after market car charger will fit through the case to reach the charging port. My emails to customer service go unanswered and now their customer service mailbox is full. No Wonder! Do not deal with these guys.
I ordered a new battery for my cell and have not received any information as to when it will ship. Have contacted them server times but have not been able to actually toal with a live person! Poor customer service...
Hey, Ron! We are sorry to hear about your experience. That was truly not our intention. We really appreciate your feedback and hope you do give us a chance to make it right! We sent a private message to help, and will wait for your response
Fist time for on line purchase. I saw that dragonfly iphone case that mean everything for me and was not sure if my order was done right and John from cellular outfitter support was a great big help.
Thank you!
Made a purchase for a total of $17 and some change, paid through PayPal, double check all information and click purchase. When I was brought back to the Cellular Outfitters main page my total was over $33! Over $14 in shipping charges had been added to my order after the fact! Without my okay! I chose free shipping and this company stole money from me! I filed a complaint with PayPal and waiting to hear back and I also contacted this company three to four times with no response!
Product was unavailable and the company failed to inform me of that until I sent several emails trying to find out where my items were. Once I finally heard back from a customer service rep she was polite and tried to resolve it quickly. I was finally told I could receive a refund after asking for it twice and being offered credit for other products that I didn't need.
Hello, Allison! We sincerely apologize that you haven't received an email from us regarding your purchased, by the way, have you heard about our self-service option? It is our site's helpful feature which allows you to check the status of your order, you may go to this link http://bit.ly/2zoHkEa
Tony, thank you so much for making my day much more at ease, knowing you have so efficiently taking care of my order. It's always nice to receive such a thoughtful note to make all of our days better! Happy Labor Day weekend. Be safe. Deborah Boyce
Hi Deborah! We are so happy to have helped you! Please let us know if you need anything else!
Color of phone cover was off. Looked red but was toward orange. What I did not like was I kept getting with additional buy this get that just trying to check out then all kinds of emails. Did not/do not Trust at all based on the experience.
I bought a wallet case, car charger and it came with the stylus pen and screen protector - I like them all and they are of good quality. The only thing that I don't like is the wrist band... I wish it had been made of leather as well. My mistake for not looking closer when ordering.
I carefully measured my smart phone against the dimensions given for the case before ordering and found if fit with just enough clearance to provide proper access. After completely unpacking the unit which arrived I found it seemed to be for a larger smart phone and mine sort of "rattles around" in what I was sent.
Overview
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 242nd among Mobile Phones sites.
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- Orange, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry to hear this Bev. All of our orders do have a shipping and handling fee that is included upon payment. Before checkout, you can preview the grand total of your order by using our Shipping Calculator to the left of your order summary and clicking "apply" (or by clicking "shipping options" to expand the shipping calculator on a mobile browser). We would absolutely love to help you out and look into your order for you! We will be sending you a private message momentarily :)