CellularOutfitterReviews 1,716

Delivery charge did not display online - out of line and much too expensive.

Cancel request was ignored.

Delivery was incomplete (did anyone see location 00-00-00 on the packing slip for the item not delivered?).

No phone support for customer service.

I have just returned the items received, so I am waiting now for the refund, but I am expecting it not to happen. Hopefully my CC company will handle this for me.

I placed an order on April 25,2017 for chargers for my Samsung Galaxy 8. I was told the order would ship from two different warehouses. I received one shipment but not the second one. The wireless charger from the first shipment did not work for my phone so I sent an email requesting to return it on May 9,2017. I received a reply stating that my request was pending. After waiting many days and not getting any replies to my emails, I went through Paypal to dispute my payment, Only then was I contacted my customer service. I was finally granted a return authorization on May 23,2017. I sent another email on May 23,2017 requesting information on the other shipment that was never received and as of May 26,2017 there has been no response from customer service, Now my only option it to call my credit card company and dispute the charge for merchandise I returned and merchandise that I did not receive. Beware if you decide to order from this company. This was my first and last order with this company.

Ordered 3 items and received just one. Tried to call them and apparently they no longer have a phone that is working it immediately goes to music and then on their website says it's being fixed. That's been going on for weeks. Sent a dozen emails to them asking where the rest of my order is and the response either has nothing to do with my question or it will show the tracking for the ONE item of THREE I received.
The most unprofessional company ever. STAY AWAY unless you want to get scammed.

The same situation as I read in past reviews. I didn't get a total until the order confirmation came to my email! I Never would have paid $9.97 for shipping on a $14.00 order. They stated on their site that the products I ordered would leave the warehouse that day. They Did Not! My order was sent from two separate warehouses according to my confirmation and it took 10 days to receive my screen protectors that Did Not fit! Their phone system doesn't work so I emailed them. I was told I would receive a refund on part of my order and Did Not! It seems as if there are enough dissatisfied customers here giving poor reviews and that have been ripped off by this company that I am going to look into filling a class action lawsuit. Despicable how they have ripped me off!

Ever have a company tell you that shipping and handling will cost MORE than the cost of an item? Well, ok if the item costs 3 bucks. But how about if it's 20 bucks? CO charges 6 bucks for the first item, and then 2 bucks for EACH and every item after that. Their prices at first glance are good, but when you see shipping costs, at the VERY end, they're insane. Oh, they also send about eleventy billion emails a day if you put things in your cart, and don't finalize. I unsubscribed, they still emailed. I emailed support about how their shipping charges were bull$#*!, no response... except another email asking why I wasn't buying yet.

Avoid.

Just received an email advising they completely refunded the $15.95 I paid for expedited shipping! I figured my email to them expressing my dissatisfaction would go unnoticed.

Received the wrong cover & the website states that they respond to emails with in 24-48 hours. My first email April 18th & got a response on the 27th! Not only did they send the wrong case, they don't even have the one that I ordered! Now I am waiting another 2 weeks to get some information on how to send it back. Oh yeah, they don't cover the shipping costs to send the wrong thing back. Will never use them again & will let everyone that I know how terrible this company is!

I ordered products. Did not receive a conformation email. However I received numerous sales emails the first had a forward in the subject line that appeared to be sent from a "confirmation email". However there was no confirmation email in the body of the text.
I eventually figured out how to send an email to their "customer service " and received a quick response they were looking into where my package might be. Over 2 hours later, still no response.
I finally found an 800 number that is not in working order. This company is a FRAUD. Why is Google running their ads?