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CellularOutfitter
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CellularOutfitterReviews 1,716

3.3
cellularoutfitter.com

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CellularOutfitter Reviews Summary

CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 243rd among Mobile Phones sites.

service
48
value
47
shipping
50
returns
27
quality
36

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Puerto Rico
1 review
0 helpful votes
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Amazing
August 23, 2017

My order was incorrect for my fault, I sent the email and quickly answering to me and corrected my mistake.

Date of experience: August 23, 2017
Cellular O. — CellularOutfitter Rep
over a year old

We are so glad to help! :D Have a great day Maria!

Pennsylvania
1 review
0 helpful votes
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I didn't get my original order, I contacted customer service they sent out a replacement with no issue I received it yesterday and tried it out love the case it fits perfect!

Thank You!

Date of experience: August 23, 2017
Cellular O. — CellularOutfitter Rep
over a year old

We are so happy to hear that you love your case! :D Please let us know if there is anything else we can assist you with!

North Carolina
1 review
3 helpful votes
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Bunch of scam artist. I ordered a product that cost $4.99 it showed free shipping. Then when I checked my email f on then it showed $5.99 for shipping and handling... stop buying from here

Date of experience: August 21, 2017
Cellular O. — CellularOutfitter Rep
over a year old

Hello Mark! We are so sorry to hear that! All of our orders do have a shipping and handling fee that is included upon payment. Before checkout, you can preview the grand total of your order by using our Shipping Calculator to the left of your order summary and clicking "apply" (or by clicking "shipping options" to expand the shipping calculator on a mobile browser).

North Dakota
1 review
0 helpful votes
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I needed to make a return and the people were so understanding and easy to work with. They took care of the problem for me by sending me out another wallet that will fit my phone. I have told many people about my experience with Cellular Outfitters and plan to do more business with them. Thanks again!

Date of experience: August 21, 2017
Cellular O. — CellularOutfitter Rep
over a year old

That is so great to hear Ann! Thanks for shopping with us!

Ohio
3 reviews
3 helpful votes
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Hidden fees
August 21, 2017

Careful with the bait and switch on the price. They add shipping costs after the transaction is made. They make it look like nothing will be charged when you check out and afterwords they add fees to your credit card. Horrible customer service. Horrible company
Most of the good reviews are made by their staff

Date of experience: August 21, 2017
Cellular O. — CellularOutfitter Rep
over a year old

We are so sorry to hear about your experience with us Brandon. Shipping can be shown prior to check out using our shipping calculator on our website!

Pennsylvania
1 review
0 helpful votes
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I received a phone charging cord that did not work. Customer service quickly offered 3 options: replacement, store credit, or refund of the item cost (but not the cost of shipping). I chose replacement. This took place within a day of my contacting customer service. Impressive.

Date of experience: August 19, 2017
Cellular O. — CellularOutfitter Rep
over a year old

Thank you for allowing us to help you out and send you out a replacement! We can't wait for you to receive it

Washington
1 review
0 helpful votes
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Good
August 19, 2017

The customer service was great and response time was fast. I was not satisfied with the 1st purchase and they offered to replace it with no hesitation. The new product is great, it's the wrong color but I am satisfied.

Date of experience: August 19, 2017
Cellular O. — CellularOutfitter Rep
over a year old

We are so sorry that you were sent the incorrect color Ashley! We will PM you shortly!

New York
2 reviews
0 helpful votes
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Ordered cell phone/credit card holder ($49.95 value - got it for $14.99) - all leather - very nice, was pleasantly surprised how wonderful the craftsmanship was! Order came yesterday right on time - will definitely do business again with CellularOutfitter!

Date of experience: August 19, 2017
Cellular O. — CellularOutfitter Rep
over a year old

We are so excited Roberta and are so glad you love your new case! :)

Florida
1 review
0 helpful votes
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Excellent service
August 18, 2017

They were very helpful when my case broke within 4 months. Sent new case very quickly. Thank you for everything highly recommend products.

Date of experience: August 18, 2017
Cellular O. — CellularOutfitter Rep
over a year old

Thank you for sharing your experience with us Julie!

California
1 review
0 helpful votes
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Wonderful
August 18, 2017

Love this last order.\more than I hoped for. I've told many women where\I got it and the price I paid and now they want one.

Date of experience: August 18, 2017
Cellular O. — CellularOutfitter Rep
over a year old

That is so cool Alameda! We're so happy that you love your order :)

Texas
1 review
0 helpful votes
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I waited three weeks for a cell phone case. I contacted Cellular about the missing product a couple of times via email. They were having a problem with a supplier and offered to send me an alternative case of equal value. I am thoroughly pleased that the problem was handled promptly and I was given the opportunity to select another case of my choice. Never had a problem before and I am thrilled that my problem was given appropriate attention. Thanks Support Team!

Date of experience: August 18, 2017
Cellular O. — CellularOutfitter Rep
over a year old

<3

Georgia
1 review
0 helpful votes
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I've had to contact their customer service center a couple of times and both times they have done whatever they can to make the problem right. They are the best cell phone accessory store, both online and in person, that I've found.

Date of experience: August 18, 2017
Cellular O. — CellularOutfitter Rep
over a year old

We are so glad to hear that Kayla! :D

GB
1 review
0 helpful votes
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Clear and easy to use
August 18, 2017

Not received the item yet but the website was clearly set out and easy to navigate. Good verity of products at good prices

Date of experience: August 17, 2017
Illinois
1 review
0 helpful votes
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Great Company
August 18, 2017

My first order with CellularOutfitter had a bit if a hiccup but their customer service department is top notch in taking care of their customers to make sure satisfaction is guaranteed. I love my phone cases and most definitely will purchase many more times from this company. Everyone should give this company their business. Very Satisfied Customer.

Date of experience: August 17, 2017
Cellular O. — CellularOutfitter Rep
over a year old

We are so glad to hear that you are VERY satisfied June! We hope you come back! :)

South Carolina
2 reviews
0 helpful votes
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Fantastic
August 18, 2017

Product was great, delivery was great and Customer Service was great! My wife loves the phone cover case for her samsung galay 8 and it does all the right things for her.

Date of experience: August 17, 2017
Cellular O. — CellularOutfitter Rep
over a year old

Thank you for shopping with us! We are so glad! :)

Virginia
1 review
0 helpful votes
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I had absolutely no problems with customer service. They solved my problem in a timely fashion. They were great to deal with.

Date of experience: August 17, 2017
Cellular O. — CellularOutfitter Rep
over a year old

Thank you for allowing us to help you out Karen! :)

Wisconsin
6 reviews
0 helpful votes
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I had a small shipping problem and Bethany at CO did not give up until she had me totally happy. Great service from a great company!

Date of experience: August 17, 2017
Cellular O. — CellularOutfitter Rep
over a year old

That is so great to hear Don! Thank you for your positive feedback! :)

Indiana
1 review
1 helpful vote
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I am not sure if I will use your company again or not because I ask to cancel my order and it was not done and now I have to go through my bank, because your company went ahead and took out the money from my debt card after 5 days from the time I cancel it. If this is how you do business I am not sure I want to do any more business with you

Date of experience: August 17, 2017
Cellular O. — CellularOutfitter Rep
over a year old

Hey Rita! We are so sorry to hear this. We would absolutely love to help you out!

We will me Private Messaging you shortly :)

Indiana
1 review
0 helpful votes
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Once we were able to fully explain our situation, they resolved the problem immediately. I will definitely buy from them in the future.

Date of experience: August 16, 2017
Cellular O. — CellularOutfitter Rep
over a year old

Hey there Elliott! We are so sorry to hear that your case arrived damaged. We would love to make things right with you!

We will be private messaging you :)

New York
1 review
0 helpful votes
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Very professional
August 16, 2017

Kei Alberio is professional, he listen to all my complains very calm. Even some times i eas not to pleasure, i am a senior citizen living in a fix income, so i get agreviated losimg money

Date of experience: August 16, 2017
Cellular O. — CellularOutfitter Rep
over a year old

That is so sweet! Thank you Mercedes :)