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CellularOutfitter Reviews Summary
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 243rd among Mobile Phones sites.
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I had to contact customer service because I had never received an email with the shipping information. I spoke to a sales associate, Vina, who was kind and helpful. She sent me the email with the shipping information and the product (a cellphone charger) arrived soon after. The charger works fine and I am quite happy with it.
Waiting on a reply about returning 2 cases, got no reply when ordering so didn't know if the order went thru. They are still in the original packaging, haven, t been opened. Can I just put "Return to Sender" on the packages to return them?
Hey Norma! We are so sorry to hear that you haven't heard back from us and we would absolutely love to help you out!
We will be sending you a PM shortly.
Terrible customer service! I ordered a phone case for my boyfriend, found out he told me the wrong model phone, so I canceled immediately. They responded that they received my email, and it was under review. Then they send out the order the next day anyway. Tried to get a refund after it came, and they keep responding that it's under review, even though it says 90 day returns. Awful customer service! Can't actually speak to anyone!
Hey Connie! We are so sorry to hear that you weren't able to get a hold of us. We would love to help you with this order.
We will private message you momentarily.
I received, as always, excellent service from cellular outfitters. I will continue to spread the word about your website and excellent service. Thank you again for your prompt and satisfying service.
Sincerely
Robin Pitts
Yay! We are so glad :)
The money i spent on phone cases from your website i should've saved it.....i ordered 4 cases that should've came with a free stylus pen. NEVER RECEIVED IT(even after sending the company an email 2wks after my order was placed) I only use 2 of the 4 cases that I purchased because the other 2 are not as sturdy. To date, I still have not received my free stylus. I had to go out and purchse one on my own....I don't think I will be ordering again from this company....
Hello Cee! We are so sorry to hear that you did not receive your free stylus and we would absolutely love to ship you one out!
We will PM you shortly
I got "superior" customer service. I ordered something online, and it came in the wrong size (I think I gave the wrong information about my phone) I contacted them and we sent back and forth information to try and get the proper size. When that didn't work out they gave me a store credit. I am completely satisfied with that. My order came fast and response time to my emails was great.
Thank you for allowing us to help you out Judy! We are so glad that we were able to rectify the situation :)
I've ordered 6 times from this site and I've only had one product that was a problem. Even ordered again after that issue but you just can't beat the low prices on all of the items they offer and the quick response from customer support services. I've been very happy with all but one purchase and I'm waiting for a response now and I'm sure that they will make it right with me soon.
We are so glad to hear that and are so sorry about that 1 order Vanessa! We would love to help you out :)
I ordered a phone case and got the wrong one and when I contacted Cellular Outfitter they were quick to help me resolve my problem. I got the correct one in the mail and I love it.
We are so glad to hear that Gayle! Thank you for shopping with us! :)
Wrong phone cases were ordered by mistake Tony in customer service corrected my problem was very pleased with service
That is amazing Trinda! We are so happy to help! :D
I had to pay another $13.05 for custums thought it was covered with shipping charges
The Samsung case is nice though I ordered the iPhone one first though hopefully it comes on Monday
Hey Amy! Customs fees are not included in Shipping. Our FA
There was supposed to be free shipping. They added shipping costs at the last moment. The item was supposed to be sent out within 24 hours. It has been three days and they haven't sent it. They hang up on me when I call customer service.
Hello Peter! We are so sorry that you were not aware of our shipping charges. When you are checking out there is a box in the upper left hand corner that has shipping options. If you do not select a specific shipping method the system will automatically apply the standard shipping cost to your total. Here is a link from our website stating the charges http://couttfit.co/2fNxOzs We are also very sorry that you have not been able to get a hold of us via telephone. We will be sending you a private message momentarily to help you further.
What I have done for you is I have refunded you in the amount of $4.00 as a courtesy since you did not know that we charge for shipping and handling.
I got my spare battery for my LG G5 phone okay. What I wanted wad the light blue wallet phone case but it wad out of stock then I asked for the lavender one and you told me it to was out of stock yet I just saw it and it is in stock. You all decided I wanted a pink one instead, but I didn't want pink.
Hello Dianna! We are so sorry to hear that you were not able to get the item that you wanted! Let us know if there is anything else I can assist you with!
I was informed that an adjustment was made... but yet my bank account took the total out of my account. I am expecting to have my adjustment added back to my bank account and not toward a product...
Thank you
Hi there! We would love to look into this for you! We will be sending you a private message shortly. :)
They processed and shipped the order quickly. Everything was new and in great shape, They were very good to work with. Great prices.
This company is so awesome! Once I placed my order I got several emails letting me know how my order was coming. Once I got it I had a problem and they took care of it right away. Best customer service I have ever gotten!
I will buy from them again for sure. I'm telling all my friends to check them out. You won't be disappointed.
Thank you for your kind review Jayne! Let us know if you need anything else! :D
The response was great and my issue was resolved fairly. I was very pleased with my experience and will be ordering from this site again.
That's great to hear Malaika! Please let us know if there is anything else we can assist you with! :D
I've reached out to Cellular Outfitter on a couple of small issues and they repsonded right away and took care of my issues. Very satisfied! :)
We are so happy to hear that Laurie! :D
Be careful what and WHEN you order... products are good for the money but the Customer Service department is not very customer oriented. But... if you have a problem. Persevere! I may get resolved so at least you are semisatisfied.
Hello Janet! We are so sorry to hear that your issue was hard to resolve! If there is anything else we can assist you with please let me know!
I am waiting to get my new phone case for my new phone. I prefer a lighter color because it is easier to find in my purse. You have always taken to the best care of me. I just purchased a new case and I am looking forward to using it. Thank you! I received my new cell phone case today and I love it. It's everything I expected. I will keep checking back to see if you have any new ones I may be interested in purchasing. # 1 in quality!
Yay for new cases! :D Let us know if there is anything we can do for you!
Cellular Outfitter is an exceptional company to purchase items from. I selected the wrong phone size for the wallet I ordered and they responded to my email within 24 hours. They offered for me to keep the current case and they will mail me a new one no charge!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so glad to hear that Ariane! Thank you for reaching out to us and allowing us to help you :)