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CellularOutfitter Reviews Summary
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 243rd among Mobile Phones sites.
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Its unusual how an online business of this type can respond so quickly and professionally, including resending a lost order so quickly!
Prompt, informative and helpful getting me the information I asked for wether my order had been received or not
Thank you for reaching out to us! We absolutely love to help out! :)
I had asked to cancel an order immediately after learning of their high shipping. They replied with a lower shipping and I replied again that it was too late since I had bought elsewhere. Next thing I know, they went ahead and shipped it anyway!
Oh no! We are so deeply sorry to hear about this. We would absolutely love to make things up to you MJ!
We will be PM you shortly :)
The customer care department worked very hard and fast to take care of my mistake. I couldn't ask for better service thank you very much you went above and beyond.
Cellular outfitters understood my problem and instead of just ignoring it, they did something to keep my business and I appreciate that
We are so glad to hear that! Thank you for contacting us and allowing us to help you Rosa! :)
Will NEVER EVER ORDER FROM THIS SITE EVER AGAIN IN MY LIFE. ON A SCALE OF 0 TO 10, I GIVE IT -0. I was not happy with my order at all. I felt like Custer service could have done a BETTER job, with fixing my issue. But I will chalk it up to a lesson learned.
Purchased a phone case and I love the case, but the magnet that keeps the case closed is not strong enough when you have things in the "wallet" part... may need to be redesigned with a snap instead of a magnet. This is my second case with this company (new phone), been very happy with my purchases, other then my suggestion above.
Hello Heather! We are so sorry that the magnet on your case was not very strong! We would love to help! We will be sending you a message momentarily requesting order information so we can assist you with this!
It took a while to return the items but eventually it got completed. I did have to pay to return the items which almost cost as much as the items.
I love your products. Very nice n afordable. I was disappointed I only received half my order. I'm hoping to receive the other half soon.
Hello Terri! It is very common that our orders ship in multiple packages. We will be sending you a message momentarily requesting order information so that we can assure that your package is being shipped. :D
After 3 Days of placing an order from Cellularoutfitter.com, I realized that I had ordered something I already had. So I sent an email, honestly thinking it was too late to stop the order, BUT, they did it! Found my order, cancelled it then, refunded my money! Not too many companies will do that after the amount of time that passed, But They did!
I will come back when in need of anything y'all have!
Thanks so much, Perian Dunmire
Thank you. Very well done, I got my orders and am very happy using the items. Keep it up. I will check every now and then of all your sales. I will tell it to all my friends to have a look on this site.
Thank you for sharing our site with your friends! They are going to love it as well! :)
I made a purchase over two weeks ago and made three inquiries about my order and... nothing, absolutely nothing! How can anyone stay in the business taking orders and not sending the staff to their customers?
Hey Margaret! We are so sorry that you are encountering some trouble in getting a response from us and we would absolutely love to help you out!
We will send you a PM momentarily
There customer service could use some work. Its hard to find out how to lodge a complaint. But once you find the spot then it takes awhile for them to respond. I just started to respond to emails i received, thats when i got a response and got it resolved
We are so sorry to hear that Roxann and we are definitely improving! :)
The person I talked to was very helpful. At first she was kind of off on what I was saying but then she was great.
We are so glad to hear that our representative was helpful and was able to resolve the solution Mary! :)
Outstanding. I sent an email to the company regarding an issue and they immediately responded and solved the problem within 2 days. Great quality and prices. Recommend highly.
That is great to hear Corinne! You are definitely a valued customer! :D
I had trouble with a couple of items ordered, but the Customer Service is so fast and helpful in their response, I can't thank them enough. Buy from them. Their deals are excellent.
Thank you Barbara! We are so happy to help! Please let us know if you need anything else!
I called several times and after 15min. I was hung up on. I tried it again and got onto the call back list. I would keep my place in line. After a couple of days still no call back. You are very hard to get in contact with.
Oh no! We are so sorry to hear that James! We would truly love to assist you! We will be sending you a private message momentarily!
I've never had a problem with them, but if I did they would fix it right away. I habe been with them for over two years, and they stand by their products. Great company and quality products.
Thank you for sticking with us these past two years Tina! :D We are so happy to assist you with all of your cellular needs! :D
The rep was knowledgeable, patient and efficient. I accidentally ordered two batteries because I clicked twice. The rep sent me a prepaid label and I promptly got a refund. Great company.
That is fantastic! We are so happy to hear that we could assist you Tony! :D
Outstanding products and top-notch customer service. I highly recommend this company and you can't beat the prices!
Thank you so much for your positive feedback Kerrie!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive review Timothy! We are so glad that we were able to help :)