Catherine's

I bought a dress, didn't like it and returned it. I have been charged ridiculous fees because I didn't make a payment on the credit card I took out! HELLO why would I pay on a dress I returned. The dress was about $119 with ridiculous shipping charges ($26). To get out of all this and cancel my account completely it cost me about $75! Late fee for payment I returned, fee for canceling account? Who does this! Just look elsewhere… you have been warned. Reporting them to The Better Business Bureau!

This company first time customer return policy says it's free this is only if you return the item and put it on the Catherine's card for future purchases I should have read the reviews but I'll be buying from this company ever again

They overcharge you in shipping, run false codes they won't let you use and basically bait & switch. $14 for shipping and handling and they send it regular (not priority) mail, so it takes even longer to get. Go ANYWHERE else!

Ordered 2 cotton wire free bras- how hard can that be? I realize bras can be hard to fit but the quality of the fabric was so poor (cheap scratchy lace)and only the exterior was cotton... most of the interior that actual touches you ( the part that maters) was synthetic and - another thing the connector on your shoulder. Shoulder strap ( a huge ring thing) cuts into your shoulder. Also because I didn't have a credit card I didn't get the advertised free returns... shouldnof read the tiny return fine print... tricksters. Do not shop!

I ordered multiple items.
Sadly, I received items that has nothing to do with my order and were 6 weeks late.
I ordered 2 outfits, I received 3. NONE are packaged right, 4X package, size 2X in the plastic.
I will not pay to return them.
Get it together.
Send me return instructions. Include pre-paid tags. Your company shipped me the wrong product.
I am disputing your charges with my credit card company.
JM

No response to email sent to customer service AND when I called, I was on hold for 49 minutes before call was answered by a very bored sounding CSR. Instead of giving the credit for the discount I forgot to input, I was instructed to return items (items I haven't received yet) and then reorder. Wow. Won't shop here again.

Should have a negative number to rate. I purchased several products and after 14 days of sitting at the FED Ex location, they said they could issue a refund. I didn't want a refund I wanted the product for a vacation. However, I could not use the 250.00+ already paid. I had to get a refund and wait for 5-7 days for it., Since I really needed the product I purchased again and was guaranteed 2- day delivery. I paid 41.98 and it did not arrive on time. All customer service said was it arrived on time and I'm sorry for any inconvenience. Seriously? Is a guarantee of 4/15/22 the same as when it arrived on 4/18/222? Their customer service is horrible and I will never order from them again and will tell everyone I can.

I called the customer service number (which they claim is active until 11pm EST--and I live on the east coast) at 8pm. A recorded voice said they were busy, but my wait would be about 8 minutes. During my wait the recording kept urging me to keep holding OR I could go to their website (which made no sense since I wanted to speak to someone). At exactly the 30 minute mark (yes--my 8 minute hold lasted for 30 minutes) my call was disconnected from their end. I sent an email explaining I wanted an update about my return/exchange and my "personal response" was that they appreciated me reaching out to them and to be patient--that they would sent an email to update me as to the processing/shipping of my order. Which had nothing to do with my inquiry. So no personal touch to customer service--everything is recorded, canned and packaged for their convenience. No more online shopping from their rack of stores for me.

Today I posted on Catherines Plus Sizes the following: I do not understand the Corporate policy I was just quoted - I called about purchases I made approximately 3 months ago. I have spent approx 250.00 in the 3 month time frame. I have purchased 2 pairs of the Knit Jean Capri's and 2 pairs of the Knit Jeans. 1 pair on the Knit Jeans in Denim color has pulled places and holes in them. The Capris are fine. These jeans retail at 54.95 so I called to see about exchanging them because in my estimation they are defective. I was informed that if the product has been washed or worn I have no recourse, mind you the jeans say on them to wash before wearing so I guess I want to warn others that if you make purchases here the company will not stand behind their products.

I've ordered many things from Catherine's through the years. On June 10th I ordered 2 e-cards ($100. And $! 50.00) gave her e-mail address... did everything that was asked. One June 17th. They still haven't sent the e-cards to her. I've called them 3 times, each times on hold for over 1 hour. Today's wait was 1 and 1/2 hour! Today on line it showed I ordered it on June 16th. Why the change? Who knows! They have no explanation! They don't care...

Opened Catherine card in store. Somehow my card was associated with another persons account and they closed my account. I contacted Customer Service, they so called fixed my issue but the next day they closed my account again. Therefore i went into store twice to look like a fool thinking I could use my card. I called Customer Service back and they want me to send in hard copy front and back of my ID and SSN and a bill with my address and name on it. That is very dangerous this day and time to do. They need to update the system so that we can send via email. I would be a fool to send my info through the mail. This is VERY unprofessional. Now I have to find somewhere else to spend my money because this situation sucks and its not even my fault. There should be a better way to identify me other than sending my personal info in the mail which is STUPID

When I return an item back in May and they received it in May. They took forever to process my refund. I had to call 4 times asking about my refund when it should only take 7-10 business days to process the return.

Called again today and the gentleman named Joseph claimed that he processed my return and I got to wait another 5 business days.

Additionally, they was late sending my item off because it was a different address than the billing address. I had to call 2 times just to get them to send the item off.

Let just say this is 1st and last time dealing with Catherines. Smh

I received the wrong item, and Catherine's would not expedite correction of my order, and wanted me to pay for my own shipping. I will NEVER shop from this company again… the lack of customer service is unacceptable.

I returned 2 blouses to Cathrine's on June 3 via usps. According to the tracking number they were picked up on June 10 at 11:33 pm in at a postal facility in Indianapolis, IN. I have written several emails and I spoke to an individual in customer service, and they cannot locate my return. This is ridculous. I am going to have to pay for 2 blouses that are not in my possession. This is my first and last time purchasing from Catherines.

D. Frazier

Ordered a beautiful leather jacket. Paid extra for fast shipping but it never arrived! No response to all emails and when u call they bounce you from person to person with no resolution.
DON'T WASTE YOUR MONEY!