Catherine's

Ordered a beautiful leather jacket. Paid extra for fast shipping but it never arrived! No response to all emails and when u call they bounce you from person to person with no resolution.
DON'T WASTE YOUR MONEY!

I purchased a item online $36.85. I thought it was a dress with a jacket but it was only a duster. Anyway, I called to research how to return the item. I opted to drive to the nearest store which was 35 min. Away. I returned the item to the store. I was sent a partial refund for 22.39. I called to find out why I only rec'd a partial refund. They sent another partial refund of 2.05 was issued. Then another credit for 2.19. To much for a first experience!

My catalog said if I put code CAVFFS from the catalog that I would get free shipping if I spent $35.00. When I did that it threw me over to a page that said I had to sign up for a free trial which turns out to charging me $16.95 a month. I think this company is fraudulent. I don't ever plan on using them again, ever.

It took them over 2 months post their shipment date to send my order. I tried cancelling order via phone - couldn't get a human or leave vmail. Emailed them and it took 3 weeks for a reply. Just before reply sent, merchandise shipped/received… they can't bill orig source, won't take return… scam! I will never order from Catherine's or parent company full brands (swimsuits 4 all, woman within and king size)! Bye bye….

Ordered almost $400 in pants on august 25th. Delivered in 2 shipments. 2nd shipment contained the wrong items despite having the right packing slip. Customer service issued a return labeled after almost a week of back and forth of them saying the images of proof were too large for the email. Tracking the package says it was received on september 19th and 2 months later and many ignored emails later, still no refund. Catherines has stolen nearly $140 from me.

I ordered something that was in stock on 4/23. By 5/5 my item was still listed as not shipped. I called to cancel the order on 5/5. After 45 minutes on hold, I was told I could not cancel the order because it was in process. I sent an email to Customer Service on 5/5 Requesting that the order be cancelled. On 5/10 the item finally shipped and customer service responded on 5/12 that they can't cancel it. So I couldn't cancel an order that took 5 additional days to ship after my request to cancel. Now I have to pay to and from shipping for an item I don't need because the event I ordered it for already happened. It's not worth the aggravation to do business with this company. I was a loyal customer for many years. Now they charge huge shipping fees and their customer service is non-existent. Lane Bryant has my business now and I'm very happy with my service, shipping fees, and shipping times. Don't waste your time or money on Catherine's. If I could give a zero rating, I would.

This place is HORRIBLE. They shipped the wrong color. I was told to send the wrong one back and they would ship out the correct item, but it would take 5-7 business days AFTER they received my return. I ordered this item on 09 DEC.it took them over 11 days to get me. Now that the wrong item was shipped. They cant get the new one to my until after the New Year. This was a Christmas present to my mom. SO now I am scrambling to get mom something else. Also when you call "Customer Service" it is offshored.

If could give a 0 I would.I ordered 2 coats 304.00 sent them back, chose the gift card in effort to get full amount back to repurchase larger sizes. Called in several times to inquire about gift card and to ensure amount. Both times I was told that I would be refunded the entire amount...I only wanted to purchase larger size. I WILL NEVER SHOP HERE AGAIN!

It took a long time for shipping to occur. I finally emailed (there didn't seem to be a number I could call) them and asked them to cancel the order and not to charge my credit card. Lo and behold, right after that email, I was informed by them that they were shipping my order. The event for which I ordered the clothing was over by the time I received the order, plus I wasn't very happy with the clothing, so I sent it back. Then I was informed via email that a restocking fee would be applied and that anything I bought on sale would not be refunded, but would be given to charity. It's wonderful to give to charity, but this is not the right way to do it. All this frustration, including the very high shipping cost, very slow shipping, terrible customer service, and the "refund" situation leaves me feeling rather deceived and taken advantage of. I will never order from this company again, and I'm hesitant to order from any company affiliated with them.

You wait FOREVER for your order. The tracking information is just plain wrong. I was on hold for a half hour before their phone system hung up on me. They tell you nothing in their emails. I used to shop in their stores because I like their clothing. My first (and now only!) order on line has only been partially received. DON'T EVER SHOP ON LINE AT CATHERINE'S! Never Again! You've lost a good customer forever!

Please beware of buying from them. They are thieves and disrespectful customer service. They closed the conversation without solving the problem and the order was 15 days old and did not arrive. Order no GE*******472US

On Nov 21,2023 I ordered on line. On Nov 27 checked and the order was waiting for carrier pickup as of the 22nd. They said check back Dec 4th. I checked on 4th and they said they have til 11th to deliver. As of today the order is still waiting for carrier pickup. On the 11th I will either have the package or cancel order. Needless to say I have no desire to buy anything ever from Catherine's again. Pathetic service. And obviously a normal behavior for them since those I spoke to voiced no apology nor did they sound like they cared about the crappy service.

I ordered shoes following their online size guide, however they were too small so I returned them. They received the return on the 8th of December and as of the 29th December I still have not received my money back. I contacted them and was told that I have to phone, the phone number does not work.

They have a program going on right now that says spend $50 today and receive $25. But what that means is spend $50 today and receive a $25 catherines cash coupon for a future date where you then must spend another $50 to use the catherines cash coupon. So, really it is spend $50 today and get a coupon for $25 off for a future date of catherine's choosing and then we will let you spend another $50 on that date and let you use the coupon you spent your original $50 that you thought you were gonna get $25 for was for the day you they called today in the program notice stenciled on their front door. How cool would it be to have a store that told you up front look spend $50 today and we will give you a coupon for a future date we choose and then if you want to redeem it, you must spend another $50 to do so. Ohh, I get it---then no one would fall, ahem, I mean go for it cause it is misleading and dishonest. Okay, I get it now. No thank you.

I purchased an interview outfit and accessories totaling $168.00; however, when I got home and tried on the necklace, it wasn't for me. I returned it to the store without the receipt, but with the tag still attached and the CC I had used. The clerk had no record of the transaction in her computer. I was told that since I had no receipt, she could only issue me store credit. Understood. HOWEVER, the amount of the credit would be $11.00--not the $34.00 I paid. She said the store "prorates" returns. This is an unfair policy. So, if you absolutely must shop at Catherine's, but sure to bring $ and don't even think about making a return!