Catherine's Questions & Answers

Question

Question:

I have a situation where i returned some items at a store that i had ordered on line. they were a few days past the 90 day limit because i'd had some issues that did not allow me to get out of the house and to the store. i was credited a fraction of what i had paid for them. i later called customer service to describe my circumstances, appeal and ask for the remaining credit. i was told i would receive a credit for the remaining amount and that it might take a couple of weeks to post. when it did not appear, i called customer service to inquire and was told there was no record of the credit and no record of my call. i was told again about the 90-day policy and told there was nothing that could be done about it. i have bought a fair amount of clothing from catherine's since i discovered it a couple of years ago and have been very satisfied with both my purchases and the service. however, this experience has left a sour taste in my mouth and i am unable to conjure up much interest in purchasing anything else. the credit would not be for a huge amount of money, but this has become a matter of principle for me. i feel that, if a representative of an organization tells a customer something will happen, the commitment should be honored. my question is ... how would i go about appealing this to a higher level where it might be resolved? I have a situation where i returned some items at a store that i had ordered on line. they were a few days past the 90 day limit because i'd had some issues that did not allow me to get out of the house and to the store. i was credited a fraction of what i had paid for them. i later called customer service to describe my circumstances, appeal and ask for the remaining credit. i was told i would receive a credit for the remaining amount and that it might take a couple of weeks to post. when it did not appear, i called customer service to inquire and was told there was no record of the credit and no record of my call. i was told again about the 90-day policy and told there was nothing that could be done about it. i have bought a fair amount of clothing from catherine's since i discovered it a couple of years ago and have been very satisfied with both my purchases and the service. however, this experience has left a sour taste in my mouth and i am unable to conjure up much interest in purchasing anything else. the credit would not be for a huge amount of money, but this has become a matter of principle for me. i feel that, if a representative of an organization tells a customer something will happen, the commitment should be honored. my question is ... how would i go about appealing this to a higher level where it might be resolved?

Accepted Answer · 2018-12-22T10:57Z

Answer:

File a complaint with the Better Business Bureau. I had a problem with Catherine's overcharging me for shipping and couldn't get satisfaction. After I filed a claim with the BBB, I heard from Catherine's within 24 hours and they agreed to reimburse me..

By Bambi S. over a year old

Catherine's Questions & Answers

Ordered two dresses online, returned both to the store and did not receive a full refund or even the tax. ????????

Do catherine's knit jeans shrink in the wash ?

I am a large older woman with upper arms that could flag down a ship. would appreciate more 3/4 length sleeves for the summer blouses or tee-shirts.

Why do you cheat people with your credit card late fees. i received the bill in the mail after the due date, paid it when i received the bill in the mail and now have a $30 late fee on the $30 late fee i disputed. is this a scam? have other people had this experience?

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