Carvana

First, I loved browsing all of the cars available. There were over 14,000 cars to choose from. There were so many options in order to filter the searches. I always used, leather, sunroof, gps navigation, V6 engine. There were about 900 cars that fit the description. Ultimately, I settled on a 2015 BMW 535. The price was $23,900 and I only put $1,000 down- no trade. At first I was leary about putting my sensitive personal information online, because of past experience, plus a copy of my drivers license. However, everything went off without a hitch. There are a few options for delivery of your new vehicle, which was very convenient. I chose the delivery to home option. Eight days after I paid for the car it was delivered to my front door. I test drove my Beemer and that was it! I had 7 days to return the vehicle but there was no way that Baby was going back. Best experience Ive had buying a vehicle. I give Carvana.com a perfect 5 stars.

I tried to buy a vehicle from CARVANA, and it took several days to get delivered. Here is the thing though, the day they were supposed to deliver the truck, their truck driver hit my vehicle and the deliver was never made because I refused to get that. Now this is where it gets me, they still charged me the shipping fee. The only reason I refused the truck was because their driver hit it with a truck and it was not the vehicle advertised anymore. Dont make the the mistake and buy from them

I bought and paid off a car in April of 2022, still have not received the title. They 1st said they didn't have it, then later admitted they did have it and now say I should get pay to get a duplicate title. However I can't without a lien release which they say they can't provide

Approximately 3 months ago. I bought a car from caravan. Oh it's easy to buy a car from this website. Unfortunately after 3 months the timing belt broke and to get it repaired was an absolute nightmare. Not worth the BS. Unbelievable do not purchase a caravan car it's a scam.

Super easy experience to sell a car. Gave details of my car, Uploaded some documents, got a quote and scheduled a time for them to come pick up the car. I had some issues with the title before they would come get the car, which is the only reason it took more then a week to complete the process. Cut me a check and took the hunk of junk away. Awesome!

Terrible customer service that will leave you with a lemon that will be passed around from repair place to replace place with no way to return if you find the transmission issues after the terribly short 7 day window. Avoid at all costs.

Bait and switch on finance interest rate. I was offered 3.59% for 24 months to finance $6922. My pay off amount on my trade in changed from $3300 to actual amount of $3400. Carvana changed my interest rate to 7.0% because of the difference. I knew there would be some reason buying a car from Carvana was a bad idea. They are no different than a dealership!

Carvana is a joke. Don't waste your time. They made me an offer. When the woman got here to pick up the vehicle she was incapable of driving the vehicle on her lift, blamed it on the car and wouldn't take it. Customer service was no help at all.

I bought my car and was delivered may 28th and it is now august 3rd. No plates, registration, and failure to call me about this. Completely not reliable when it comes to calling them, no help. I paid for it in full, so yes, they have taken my money. Legally, I can not drive this car. My temporary license plate expired quite a while ago. Would NEVER recommend Carvana. I still have no idea when I will be able to receive everything for my car. I bought a car that is WORTHLESS to me right now!

This company made an offer on my car which I accepted within 24 hours. They then changed the offer by lowering it $315 in the paperwork. I asked why and they said that I put more miles on it which isn't true as it hadn't moved out of the garage where it is kept. Then after confronting them again about it they said that they lowered it because they couldn't get the figures to work out properly otherwise. What? What a crock. I do NOT recommend this sketchy company who has illegal practices.

I made the mistake of buying a car from Carvana. I took the car to the mechanic one day after delivery and he found a huge rat nest on the motor plus the cabin filter was so clogged with hair and peanut shells that the A/C wouldn't cool. They said they do a 150 point inspection but obviously that was not done as they did not even open the hood. "Advocate" there told me that could have happened after I got the car - I had it for one day! Now the tires have broken belts, are dry-rotted and the struts and shocks and brakes have to be replaced too. Unfortunately I trusted them and did not realize the car had so many problems until after the 100 days they allow for any repairs. Now they will do nothing. Avoid Carvana or get a lemon like I did!

Id get more for my car if it was stolen. They low ball and take advantage if people. Then, the offer is not real. They offer it, you accept it, then its oh we gotta find someone close to you.
All smoke and mirrors
Look elsewhere for decent people, they lie.
My car appraised independantly for *******. And offered *******. Lol lol they gave lost their mind. But they would gladly refinance another car and put my 2500 overage on the new one. No problem. Lol run away

Purchased a car and extended warranty from Carvana and it was a big mistake. Within 3 weeks the the breaks needed repair because they were installed incorrectly, the car had been given a fake paint job that washed off in places so. Ow there's spots with no paint, the molding fell off because it was glued down instead of bolted so now the car leaks, and tires were 6 years old and had dry rot and the tread is of course all the way worn down. Carvana has done nothing and the extended warranty denied coverage (of course). The customer service at carvana has been absolutely horrible, all they do is blame the customer and deny responsibility. Awful experience all the way around. Buyer beware. This place is a scam.

I purchased a 2019 Jeep Trailhawk on 6/21/21, they were supposed to transfer registration. Placed in documents, called their agents, and even gave a copy to the delivery agent. They sent me a new tag that cost me an impact fee for new registration. I called and they sent me to DMV, DMV said no, because Carvana hasn't released in system. Ok, called carvana back, they claimed it was now released, waited 4 days and went back to DMV, no they haven't released. Grrr, so frustrating, considering the Jeep has been at dealer for a week of the three weeks of ownership. Their inspection process or inspectors missed a major exhaust leak, wtf? So just got Jeep back today and it's running fine, but really, an exhaust leak? When I asked what the noise was on delivery, agent said 4WD models are louder, BS. Long story short, I'll never do business with them again.
PS, both dealer and DMV said the same thing, no surprise for them, that's carvana.

Carvana terminated our contract for the sale of my car even though I was able to get them the final document required on the day of expiration. The reason it was so late is because the company who had the document would not email it to me, it was a Friday, and there was no postal service over the weekend. It had to go priority overnight. Which landed it there on Monday which was the expiration date. Carvana cut off communication, said the offer had expired and wanted to start the process over, which would have caused me to lose $4000. They don't care about their customers, just the bottom line.

Worst experience of my life. I had to return the first vehicle. Body and mechanical damage. I thought... ok. A fluke. Second vehicle looked good and ran well until the bumper started falling off. Significant rear end damage. Complained and Nicholas from the executive resolution team said that it was on the 150-point checklist (was not) and so was the front-end damage. Huh? Took it for an estimate. A lot of damage to the front-end. This car had been totaled and they pawned it off on me as if it had a few scratches, all the while knowing this information. The car had been auctioned. So I am stuck paying for a vehicle at the price of a good used car when in reality it was totaled. Oh and I have spent about $1000 on mechanical issues. Just beware. Not worth dealing with these people.

I purchased a 2018 Wrangler Unl from Carvana... easy buying process... financing was through Bridgecrest... everything went down from there.
Bridgecrest is horrible to deal with. Carvana will tell you to call with any problems, but they do not help at all. The customer service people at Carvana will just tell you to contact Bridgecrest... and that is just a fresh hell. So... best choose another car dealership or find your own financing. Both do these companies, Bridgecrest and Carvana are not ethical.