Carvana

First steps of process went fine.
Then they could not "verify funds" in my bank account.
Then, finally they said they lost the car. Unable to locate it.
And send me their suggested cars to buy instead.
P.S. Don't use their customer servise "call me back" feature. Robot will call and tell you - "carvana has many cars to choose from... Good by."

These people will not "drive you happy" more like extremely disappointed.

Not only did they lie about the cars specs. They sold me a car with damages and mechanical issues that were not depicted in the cars profile online. Then tried to cover it up by not taking responsibility. Then placing it on their insurance- co company silver rock. Who my I just add also sucks to deal with.

Overall if you're trying to get trapped into a 40k plus loan agreement for a car that is not what they claim it to be. Then Carvana is the place for you.

Don't go thru the hassle. They tell us we're approved they just need an absurd amount of paperwork sent in so i send it, only for them to tell me they can't deliver the car because they can't verify employment. Which I understand that's an obvious part of a loan process but they received pay stubs and talked with my husband's employer. But because there was an old website for my husband's company and that phone number has changed they couldn't use that. So after a month of dealing with them I finally told them we're going somewhere else. Don't waste your time. I've gone thru previous loan applications and have never heard of anything this ridiculous.

Listen my fellow car shoppers do not I repeat do not purchase a car from this company. I understand that people be in difficult situations at times bc that's what brought me to CARVANA but if u can please take a different route. I purchase my car January 29 2022. And I'm already out 2 grand bc the company lied about inspections. My car tires was literally falling off and if an inspection was done this problem would have been caught. They realize there is a problem then tell u ooo I'm so sorry yo warranty has expired. Wooo how convenient. It's a total scam and people lives are being destroyed fooling with this online car dealership. Take it from me find another option pleassseeee! Attached is the first five hundred dollar payment. I'm making payments on the car and on the repairs for the car. This a nightmare.

I ordered a vehicle from Carvana. We had a 7 day test drive and notice a few things that needed to be fixed. Per Carvana these things should have been taken care of before the car was listed for sale. They were not... It took over 7 days to get the car in to the shop to be fixed, even with the warranty I still had to pay out of pocket for issues that Carvana said were taken care of... 80% of the time since I bought the car it has been in the shop to fixed the electrical issues. Then I received an email and text stating that my title and registration were in the mail. 2 weeks before my temp tags expire I find out from the DMV in Jeff City that Carvana did not file paperwork or pay for my registration that was rolled into my loan and now Carvana is saying that it is my responsibility not theirs. They are sorry for multiple times that they have given me misinformation...

DO NOT BUY! More problems than ever. Costs way more money than it should have as well.

Brought a 2020 Nissan Murano from carvana. Had it about 6 months. Decided to sell it back to carvana which they said was fine because I found a more fuel efficient vehicle. Well after sending all my documents in they came up with a lie saying I need more documents because i had multiple names on the loan. Big lie I am the only one on the loan. They lied because they did not want to buy it back. Never again will I purchase from carvana.

We purchased a $40k car from Carvana and after paying for the car upfront, when the car was delivered we noticed that there were 2 cracks in the windshield. I took this car to be inspected within the 7 day window and was told the cracks were previously filled. Carvana failed to disclose this information, so what else has been broken and repaired that we do not know about. BEWARE. I would never buy a car from Carvana again. Horrible customer service that just argued with me about the cracks even existing. No wonder they are bankrupt. It's absolute insanity that you can purchase a $40k car and not even be told the windshield would be cracked.

On 01/18 my husband and I signed a contract for a vehicle 1290 down, 990 delivery to be put against our loan as down payment when vehicle delivered. Insurance submitted, banking information submitted, everything completed and delivery to be 01/27. The very next day on 01/19, they told us we could get the vehicle 2 days earlier. We asked an advocate how to do this and they told us to change the delivery date. By doing this, the terms completely changed and they say they dont have original contract. We asked how long the contracts and terms are good for. They said 30 days. So you have no way of getting the old contract. The next morning they took 7100 from our account. We were assured by Carvana that the money will be put back minus the 990 for the delivery. We had to cancel the charge with the bank. Now - they wont give us the 990 back for delivery of a vehicle we never received and will not honor the original contract. They will do nothing and will not allow us to speak to anyone but an advocate. Looking into attorneys.

The buying process was easy enough but they could not complete my registration in the three month time period they had. I gave them all the information they needed but they were delayed in responding and now have left me for two weeks with out a car I can drive, they are unwilling to pay for a rental car and can't give me a definitive date of when my car will be registered. They are good at taking your money but take no responsibility for their mistakes nor concern for greatly inconvienceing their own costumer.

Their process of purchasing is easy but hope that you don't have a problem with the vehicle because the next steps are very difficult to maneuver and they like to hide behind the computer and pass the buck to anyone else to anyone else and therefore the items do not get complete. Yes you can take advantage of the 7 day return policy however if you go over 400 miles they will charge you a dollar per mileAnd all that time in mileage is added on going back-and-forth to service dealers getting the problem fixed

Attempted a purchase online-right away no issues. Within maybe 30 mins, the s@#$storm started. All of a sudden they would need this document or that, oh, and wait now it has to be notarized? It went on and on-every time I talked to customer service I got completely different information-including what time they worked until. When I asked what time they went home she went quiet... I finally asked her "is it different for everyone or something?" her answer? "yes, kinda". Oh ok very helpful. All the while I'm battling a deadline that continues to pass at very arbitrary times-causing me to have to restart the purchase over and over. Needless to say, I will be passing completely on buying from them. Don't waste your time!

Tried to sell my car on carvana. What a waste of time. Entered in the required numbers including ******* miles, They said I had to put in *******. So I put that in. 2 weeks later I went to update the selling because it needed new brakes and was informed I had to put in ******* miles. I called the customer, which opened more than an hour later than expected and got nowhere slowly...

The one in warrensville Ohio is horrible. I got one car from them, this woulda been the second one but after this experience they lost me for life. They play games to much, over priced cars for cars they don't even have in stock. I highly recommend just going to a dealership. There's a reason why there is so many bad reviews. I didn't wanna accept it but now I realize why… 0/5… Complete trash & they are scheming with the title look into it on YouTube..

Just paid off my van a couple weeks ago and have my title in hand. Now I'm selling and I got my CarFax report to get started. CarFax values my van at $21,670.00, so I assumed Carvana would knock about $1,000 off for their effort. Was kinda surprised when Carvana offered me $300.00. Yes, THREE HUNDRED DOLLARS! What a JOKE. Never going to their site again, for sale or purchase.

Please do not use Carvana!

I was going to trade in my car a year and a half ago but changed my mind since the Lexus they sent me was not what it said in the listing.

They said no problem and brought back my Avalon without my plates. Annoying, but whatever...
Now I need my title for an insurance claim but apparently Carvana still owns my car. Ridiculous!

Don't buy from them unless you want to be driving illegally. They had over 3 months to get my car registered and titled in Pennsylvania and they failed. My temporary paper tag expired 11 days ago and I still have no registered or titled car. 3 times I sent them all the documents they asked for same documents each time and when I'd call they would blame me. I would call they'd say they need me to send again. They are known for this they are fast to sell you, but after the sale they FAIL!? BUYER BEWARE!

Customer service has lied on multiple occasions about my refund that is now a month past due! I was told multiple times I would receive a refund and when I called for a status, the rep told me that I am not eligible for a refund. After taking screen shots of multiple messages and emails regarding the return of my money and sending them to Carvana, the rep said she would try and submit my case for review and refund. After still not receiving a refund, I am now told it will be an additional month! I have been told multiple times that a manager will be in touch regarding my case and no one has called. Just tonight I received an email that a manager will not be calling, that the rep already told me I'd be receiving a refund and they are closing the request to speak to a manager. They are incredibly dishonest and misleading.

Buy if you don't want to spend in different dealership, but You will spend your precious time in repair center.
I had my first car that is not drivable so I had to return it after spending 5+ hours in repair center.

My second car has missing parts that denied by Carvana or SilverRock. Both of them keep saying talk with them and you are in the middle don't know where to go. They both keep apologizing without doing anything.

Terrible experience!