Carter's

Feb 26th ordered shoes. Confirmation email.
Nothing until i sent email in April asking for an update. Received email stating they had been delivered. Emailed asking for PoD, nothing since. Scammers and shisters. DO NOT USE.

This is the second time that I have ordered from Carter/Oshkosh the clothing are of very good quality but when it comes to delivering of the order that is where they fall down. The order delivery statues keeps changing. When I've ordered the items it has been for a special occasion which now with the new delivery time has missed the special date that I was ordering the items for. When I made the order I view the delivery date that would have arrived in good time. This is the 3rd time that this delivery date has been changed. Carter/Oshkosh you need to do something about your shipping department as this will be the last time that I order anything from you. Not Happy at all and very annoyed that the delivery was not made on time for the special occasion. Thank you very much for that.

I bought online and the clothes would arrive in 7 business days.
Carter's texted me on 11/21 saying the clothes would arrive on 11/22, I called customer service on 11/23 and they said the order would arrive on 11/29, it didn't arrive either.
I call again on the 30th and the person who answers tells me that my order has not gone out and that if I want, they will refund my money or process the order again.

Do not EVER USE THIS ONLINE service for Carter's! I Ordered outfits for the little one's for a family function to take place on a Saturday. Received notifications package was en-route and would be delivered on Thursday... No package as of Friday, called customer service and was informed by associate Nick that the package had been lost in travel and the carrier UPS nor Carter's knows where its at! I was offered a refund for the purchase to my account which was taken out at time of the online purchase but I will have to wait 5-7 business days! What a joke... OR have them to expedite the order in 3 business days... which meant I would receive the package on Wednesday! 4 days AFTER the function... NEVER Again!

I got two orders cancelled. They won't tell you reason for cancellation. Waisted hours on their website, how messy process with filling it! First time they try to blame my bank for the possible payment decline, so I waisted more of my time on a phone there. No, it was merchandiser who canceled my order. Second time I waisted more time on a phone with their customer service to place my order and pay. So, same result, cancelled.
I suspect they might boil you to the point course don't want you to use discount code (first time registration 20% off)? Or there are many more reasons they are the worse service ever.

I frequently shop at Carter's but after hearing how one of your Employees spoke to another employee, I WILL NEVER COME BACK AGAIN. You have lost my business for good. I believe the employers name was Courtney and I will say she demonstrates poor customer relation skills and is frequently rude and impolite. Her attitude needs to be kept in check. I've spoken to a couple other customers and they said she was very impolite when assisting. We will no longer provide business to yours stores.

Title says it all, need i say more? Spend 100 on gifts for my niece the wednesday before thanksgiving and did not recieve a confirmation email. I waited and nothing. I called today to ask about it and because i checked out as a guest at the time, they had to use my name, card number, email address and phone number to try to find it and came up with nothing. Naturally, i checked my bank to see if the order even went through, because maybe i was declined, right? Nope! Money was gone to CARTERS. Ive had a similar issue before with carters but with a smaller order and hve nver seen the product, nor did i get the money back. Not again. Never shopping with carters again!

I placed an order on 12/2/19. I did not hear anything for 8 days. So I wrote to customer service. Almost immediately after my complaint I received an email stating my order has shipped. Yesterday Fedex says it is in Loda, IL. Today it says it is Berlin, WI, it has traveled PAST me and will not arrive until Monday 12/16/19 TWO WEEKS after I ordered it and two days after my family's Christmas. I will not be empty handed at Christmas. When I sent an email to complain again they said "We apologize for the inconvenience. Thanks for shopping with Carters." it contained a 25% of coupon code and a code for free shipping on my next order. How does order more help me with THIS order? Why is it taking TWO WEEKS to receive my order and why is nothing happening unless I complain?

I placed an order on 11/22/16. I received an email with shipping info and tracking number. I checked the tracking a few days later and ups website said items were returned per sender, stating this was a duplicate order. I never received my order. Contacted customer service was told they would resend items and apologized. Said I would get new tracking number. Checked today got new tracking number checked it out on ups tracking number is and old number for something that was delivered to Elgin, OK 6/12/15! What a rip-off. Customer service wont reply to my emails. NEVER WILL I ORDER FROM HERE AGAIN

I ordered online because I work crazy hours and it's easier for me. I needed the clothes for my daughter for a trip we were taking the following weekend. Ordered on Monday, and I got a email saying it was here on Friday (which was awesome) oh was my excitement shortly lived. I opened the box and the right packing slip was in the box BUT every article of clothing was WRONG. I called customer service to let them know and the customer service representative with a nonchalant attitude says "oh yeah, sometimes that just happens" EXCUSE ME?! Just the WORST experience I've ever had with anyone I've ever ordered from online. I won't order here again.

This organization has the worst customer service I have seen from a business. And they don't care one way or the other! I placed an order online because one of the things I wanted was not in the store, the other item was there in the store but since the other one wasn't I ordered them together online. IT states you can pick up in the store in 3 to 7 days. I received the one item that wasn't in the store in about 6 days and it was mailed to my house. I was surprised because I had indicated I would pickup in the store. The other item however didn't arrive. I checked several times with them and the said something about still needing to process it... IT WAS IN THE STORE! I was told okay tomorrow, then tomorrow came and it was again tomorrow. After a week I just cancelled the order and they were like sure well let the store know. They weren't concerned about the bad service at all! I will never shop there again!

I ordered from Carters at the end of November for a trip I was going on up north. I finally get a shipment notification on December 11th by this time they only sent out my daughters snowsuit and canceled my sons so I had to look somewhere else for his. It's been 11 more days and no shipment date has been set. I can't get ahold of anyone and my trip is now today. So we will have to scramble and find one when we get to the resort. I have shopped at Carter's for five years, but have never ordered online. I understand they are behind but this is a little much. I will probably never be visiting the store either because of this horrible experience online. Do Not shop online with them! They falsely advertised my package will be here in 3-6 days and 10 days at the most.