Poor customer service and very difficult for cancellations refunds. Once you buy you're locked in. I'm not sure why companies like this continue to exist in today's online world where you can really just book everything directly yourself.
I like their clothes although they haven't lasted as long as Old Navy or GAP equivalents. Also had a terrible time ordering last Black Friday when my order was lost and when I went to reorder everything half of the stuff I had ordered was gone.
I've been using this site for a few months now and am impressed at the number of legit Sugar Daddies I've met. I communicated with several when first joining and then narrowed it down to 5 dates who I met up with. I now have 2 great Sugar Daddies, a free downtown apartment to live in, and no crappy waitressing job!