Carter's

I earned $50 fun cash. Never got the email to use on purchases. The day before they were to expire I contacted them. They didn't get back to me until the next day and said sorry can't give it to you as this expired. Said check spam. Told them I did and it was never received. They don't care. $50 is a lot of money to me. Very sad. They said can't extend as expired despite the fact that they weren't expired when I reached out to them.

Carter's is the worst place to order anything online. I understand that there will be a delay due to Covid. However, when the estimated date for delivery has passed by and you still haven't received your package, you think you should at least get some information as to where your package is since they already charged you weeks ago. Nope, received no information and all I received was a generic email to wait 24-48 hrs for tracking information. Took the tracking number and looked up the information myself on UPS and turns out they sent it back to Carter's. No explanation besides it couldn't get delivered by the post office.

Yeah, not going to wait another month for the package to come back when I already ordered it a month ago. Carter's is the worse. Get it together and fix your company!!! This is not the first issue I've had with your company and dealing with it's shipping.

It was 8 days of my order which was said to have shipped, but tracking number said package hadn't been received, I found out the package was still in their warehouse waiting for pick up with no anticipated pick up in the near future. I told them to cancel my order. Very disappointed.

So many trackers and spam, it's unbelievable. Impossible to place a simple order. Incredibly disappointing. Customer Service is of no help whatsoever.

Ordered on December 1. On December 7, I received an email saying there was a delay in shipping, but it would be shipped "soon". I decided to cancel the order, as the items were meant to be gifts to be given on the 8th. Only way to do so is to call. Tried to do so, but hold time was too long. So, I emailed them. Took them 3 days to reply, and since the items shipped yesterday, it's impossible for them to cancel the order. The now-useless order is supposed to be delivered tomorrow. This was my first experience with this company. It will be my last!

He quality is pretty decent for the cost. As for the customer service, hope and pray that you dont need to contact them, they are like robots and aren't looking to assist. The shipping takes forever/ My package going from VA to NJ took 2.5 weeks which shouldn't have taken more than 3-5 business days. Customer service kept saying check the tracking. DUH! Thats why im contacting you... Once my order was finally delivered, 2.5 weeks late they sent an email saying your package is delivered and acted as if im the idiot.

Carter's great store, wonderful support. You can also recover some of your money spent for the purchase Carter's cash back 7% and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU

I'm hugely disappointed with the online process as well as customer service! 1 star so I can write this review but really they deserve ZERO stars! One order took 3 weeks to arrive and the other one wasn't showing any shipping activity since I got the tracking number. I waited one week then contacted them. "Your package was lost," they said. Just like that! So they reordered it. Now, I forgot to mention that it wasn't so easy getting to talk to a person; 3x I called and each time I was on hold for more than 30 minutes. Customer service reps are horrible and so are their managers. So they reship my package, however, my "lost" package just arrived! Now I have to return this new one back to them. This is the mess that they created and they aren't even truly apologetic about it. Never ever again will I order from this company!

On August 20th I bought some gift for my daughter. A week passed. Nothing came. I called. I informed that the person who answered me asked to wait one day. The other day nothing. I called again and was informed that They lost my order but would reworded. But two intens was sold out and would take up to 10 business days to arrive but I'm traveling to Brazil in 5 days. I called again the offered to give me a coupon for the next purchase of 25%. Thanks but no. I'm going to travel without my daughter gift thanks Carters