Carter's

Placed the order on the Frenzy 2 days sale. My orders were over $500 and i have paid it by using Afterpay.
Next day i got an email requesting me to provide a 100 point of ID.
Even though i payed the amount by Afterpay who already did the 100 point of ID. They still want me to email them my IDs. Im not happy to forward my IDs to a third company group. And as a result of not sending it they cancelled the orders.

Never again. Spend almost 2 hours online to organised the orders

I always love the way carters clothing is on my baby. Super comfortable, and durable material. However, save yourself the trouble and just go right to the store. I ordered clothing for christmas, and I hoped it would arrive early since I placed the order in advance... It took over 10 days to ship. All in all that wasn't the best experience. When I called they assured me I would get a coupon for inconvience (a whopping 25% off which was already an available promotion) I ordered during the time of "double fun cash". I assumed that if I spent over 50$ I would have $$ to use. WRONG. The fun cash is a coupon, so if you spend 25$ then you get $10 off. Big rip off... ANYWAY be careful when ordering from carters website, and don't bother with the fun cash! Totally misleading.

I made an order for my best friend on April 15,2020. My best friend was suppose to receive it on April 30th. I've been calling every single day because they kept giving me the round around saying it will be here the next day. This was absotuely all lies. Everyday I would be on hold for 2 hours to talk to someone. On top that they are rude and in a rush to get you off the phone. They decided to tell me now because I called and asked that my package was lost. They had no audacity to send me an email or anything. I had to call in order to find out. Also, they put the wrong billing address after I told them twice the correct billing address for them to refund me my money. I am very upset with carters and their customer service. They need people who are attentive and on top of peoples information. I do not recommend to order from carters at all! I really don't want to give carters one star as a review because there is no option to put zero stars for them. So, this should tell you a lot!

The ladies were very helpful, they helped me find all the sizes I needed and provided excellent customer service even on items they don't sell/carry.
Big shout out to the Manager on lead (Marissa and her associates Sandra and Jordan)

Thank you for helping

I have been waiting on an order for over 2 weeks. When Checking tracking it reports it's in my town but no estimated delivery or ect. Today I received an email stating my order has been refunded. Confused I contacted the company which claimed my order was refused but customer kept item so the order was being refunded. It has not been refunded as of yet. The refused to resend the package claiming it was "lost" and being unable to resend to an address reported as undeliverable. I got a great deal 11 items for 50 dollars with coupons and rewards and now they're telling me that some items are out of stock and would have to be repurchased for $120?!
None of this makes any sense and I'm livid. I no longer get the summer wardrobe for our little and I pray the refund at least comes through soon and the delivery person is investigated and fired for not doing their job!

I ordered something yesterday and put in wrong address. Called this morning to correct and was told that order will be shipped in a day or two but I could not correct address. I have to wait until I get a confirmation email saying order was shipped to cancel and order again. This makes no sense. The person told me the order is in a big truck and they can't go looking through this truck to find my order. I had placed an order with Amazon at the same time and they were able to cancel the order and had me reorder. I will never order from Carter's again due to their nonsensical policies.

I placed the order on November 24th, and I have not received my package yet (20 days now). When I tried to contact them, it took forever to get someone on the line and finally after they responded they told me to track my package online (which of course I did already) and they also said that I should call the Fedex and find out where the package is. Me to call the Fedex and look where the package is?! What's wrong with u Carter's? I have been waiting for the order for 3 weeks, u took my money and now u r telling me to call around and find out what carrier has my package in possession. At this point, I don't need the package anymore, I just want my money back. Horrible customer service and care

I needed help changing the shipping address on an order. While calling their customer service line, they have a prerecorded message about how many questions they're answering. You can wait for a very long time, and nobody will pick up. I also emailed asking for help. They send a prewritten email back saying they couldn't help. I suspect this is the email everyone receives. I took very quick action on this as soon as I realized my mistake. There was no way to cancel the order or edit the order. The customer is not empowered at all. Once you click "purchase," you will not be able to make any changes to your order or cancel your order.

My shipping address got mixed up. I contacted them immediately after the order was placed. The customer rep told me to wait 30 minutes since I just placed it. 30 minutes later they said because the order was in process already they couldn't change it therefore I had to wait till the order got shipped out and contacted them back to change it. When the order shipped out guess what they said they couldn't do anything. I DO NOT RECOMMEND THIS BUSINESS, SO INCONSISTENT AND NOT HELPFUL!

Carters customer service do not exist. I have been calling days at a time about a refund and i swear there have been no answers. I have not spoken to one person since October 18th, and its now November 11th. I am now starting to screen shot my wait time every time i call now. I will not stay on longer than 45 mins before hanging up. The same recording comes on thanking me for my patience and that one of their representative will be with me shortly. Well i am taking all of these screen shots and posting to social media so Carters can wake up! You take my money, but take you forever to return it when you have already received the merchandise!

I ordered ship to store on 12/4/19 and still don't have my order. I called customer service and supposedly had a place in line for a callback... that was 4 days ago. I also emailed customer service, still no reply. So I resorted to driving to the store in Seabrook and was treated rudely, like this was my fault and how dare I be upset. I was told that my order would be in the store the next day by closing. AND here we are 2 days later, it hasn't arrived. Today I was told that they would not receive any shipments until Friday
Wonder what the excuse will be on Friday?
Save yourself a lot of aggravation DO NOT order from this company!