Lyly L.

I placed the order on November 24th, and I have not received my package yet (20 days now). When I tried to contact them, it took forever to get someone on the line and finally after they responded they told me to track my package online (which of course I did already) and they also said that I should call the Fedex and find out where the package is. Me to call the Fedex and look where the package is?! What's wrong with u Carter's? I have been waiting for the order for 3 weeks, u took my money and now u r telling me to call around and find out what carrier has my package in possession. At this point, I don't need the package anymore, I just want my money back. Horrible customer service and care