katie A.

Love the clothes and deals! I have their rewards and because I have so many nieces and nephews... I signed up a few years ago and have been rewarded over and over for necessities. Now that I am expecting, I'll be able to use the rewards on my own little one.

While placing my order with Photo Affections, I encountered an error. The on page help suggested asking for a review of my photo. I could not find any where to ask for this review during check out. Immediately after checkout, I contacted Photo Affections support. My email:

"comments: I did not see an area to add a note about the quality of my photo. Can you please review prior to printing? I do not want 100 cards if the photo is not going to look good."

Within 20 minutes, I received a response:

"Currently your order is under review by our design department and quality team. They will contact you if they see any issues with your order."

About 4 days later, my order arrived. I open it expecting to see a clear picture, but was upset to discover how poor my photo card looked. I contacted support again with the issue. I was instructed to send photos--which I did. After a few days of review with support they told me:

"After reviewing your order, it appears that we printed your order just as it was designed and submitted into our system. "

I was understandably upset. I had contacted support before they began my order so that this exact thing wouldn't happen. They offered me half off a new order. I declined. I wanted a new order immediately at no cost. Then over the next few days of them ignoring my email, they sent the same exact email 3 times from 3 different customer service people offering me a shipping refund.

I am 9 months pregnant. I don't have time to deal with this stress. I ordered the cards with plenty of time to send before the Holidays. I contacted support prior to them starting my order to avoid any difficulties. If I had known they would look like this--I would have picked a different design. I don't understand why I wasn't taken care of. Now, with just about 10 days to go until Christmas, I have to send these embarrassing cards out to my friends and family because I don't have the time or money to try again.