Carter's

Whatever warehouse/delivery companies they use are atrocious. The delivery men (yes that's right, two of them) that dropped off my package in front of myself and my toddler playing in his little water splash pad in our front yard made me feel extremely uncomfortable when they didn't leave for a bit and then had their phone facing out the passenger window as they drove away staring at me. Weird
Encounter. Will never order again.

My order went missing. Apparently Carters didn't ship my package so that UPS tracking associated with my order had been sitting as "Order Processed: Ready for UPS" for a long time. I contacted CS several times via both emails and phone calls. Some reps know what they are doing but many of them were horrible. Thanks to stupid Carters they didn't ship my order but the email notification about "Your order is ready to pick up!" was still sent out, I ended up with going to the store some extra times. And Carters don't care. If it was Gap.com they'll give me 10% OFF coupon to show their apologies (and they did when something inconvenient stuff happened to me). It was a mess, not cool at all.

Whenever I have questions about my orders it's like they beat around the bush with what I'm asking and completely change the subject. No help whatsoever. I hate how every time I order online, multiple items end up being cancelled after my order processes, due to it being unavailable. If you don't have an item don't advertise it for sale on the site then. Also, takes entirely too long to deliver, I'm sure my child will outgrow the clothes as soon as I get them, thats how long it's taken. I like the quality of their clothing but I'll never buy from their site again.

I ordered two pairs of sandals which were supposedly delivered this morning at 8:40am to the "side door" at my address. Well, there is no side door so I would like to know where my package was dropped off. I asked the neighbors and even the store next door. It's nowhere. So I contacted the delivery company and all I got was an automated response saying they would get back to me within 48 hours. Gee, thanks for the customer service! I am so upset and will never order online from them again!

Beginning July 24,2017, Carters/Oshkosh has a new return policy. 90 days max if you expect to get back what you paid for the item. After that, whether you have a receipt or not, you will get the lowest sale price. And even then, the refund is in the form of a gift card, no credits to your credit card. I've been a loyal customer, but NO MORE! And I'm returning about $500 worth of merchandise in the next two days. There are plenty of other stores selling Carters clothing.

I wrote negative reviews for two products. The reviews complied with all of the guidelines and the moderators reject them. FWIW, I'm an attorney, not someone who can't follow instructions well enough to write a review that complies with rules.

Don't buy from Carters Online Store you'll be so disappointed. They will cancel your order and not tell you why or they will take over 2 weeks to delivery your order. Either way anyone you speak to in customer service won't have a real answer for you, you will be on the phone with them forever, their wait time is unreal and they won't do anything for you without a fight. The clothes are so cute but buy from an actual store not from their website. It's not worth the time you'll waste or the aggravation you'll go thru. Trust this review I gave Carters online store 3 chances and I'll never do it again.

After buying multiple winter pyjamas for my baby, I realized that my baby is suffering from skin allergies, so i read on the material, it turned out to be 100% polyester. I have trusted this brand since i was buying the summer collection which was made of cotton. How on earth do they use polyester for babies?
Please be careful for the safety of your babies

For some reason, I'm on Carters "review list" and can't order with them anymore, like ever and customer service can't explain to me why this is. I've never heard of such a thing and I've never had negative history with anyone but Apparently I do with Carter's, HA! I hardly have a history at all with Carter's! It's absolutely ridiculous and they've lost my business and my friends and family. I'm glad they're business is doing so well that they can afford to lose business for no apparent reason. I've talked to multiple people at customer service, waiting for calls back and nothing.