From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I was satisfied with the service I received from the customer service department.
Collins Automotive Services was supposed to be paid by Car Sheild and told no...
Someone at car shield is not reading all the updates so they can be paid immediately!
Norah, It is unfortunate to hear there may be some confusion about your claim. After further review, it appears the claims department has requested certain documentation from the Repair Facility to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.
How can I give a survey when my car is still at the dealership?
Ron, we apologize for any inconvenience this has caused. Our reviews are sent automatically based on recent customer interactions. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Got to the service center and got my tire fixed the wreck er was late
Barbara, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
One of my best decisions was enrolling my car in a CarShield plan. The monthly payments paid over the years have turned out to be worth every penny! When the air conditioner stopped working while living in a hot and humid southern state, I rolled the windows down. Unfortunately, these opened windows increased the hot air, making my life miserable, whether driving or waiting in the car listening to music for my husband to return. I shunned the repairs for months and remembered I had CarShield. This began my love relationship with CarShield. They provided me with repair shops or allowed me to choose my own. The entire experience was stress-free, friendly, and professional, and all was done with a quick diagnosis followed by approval for the repairs. I learned that another significant issue caused the failure of my car A/C! Superman CarShield swooped in and saved me from spending thousands of dollars out of pocket! Again, my monthly premium was "worth every penny" paid over the years!
Thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Talked to lady about fan motor never heard back if she got picture
William, we apologize for any inconvenience this has caused. After further review, we can verify there were no recent documents received. We have emailed your contract which has the contact information for the Administrator of your account, to whom the information would be sent to. You can also contact our Customer Service at 1-800-587-4162 for further assistance with any questions or concerns you may have.
Due to time management, Would rather not complete this section.
Mary, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Polite, helpful and took care of my auto issues. No hassles and no issues
Jude, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Same as above. Same as above. Same as above… same as above..
Mark, we appreciate the time you took to leave a review. We are always working on providing better services each day to ensure a better customer service experience. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
So I have done this job in 2021 when the coil pack went out on cylinder #3. This time the 4th cylinder coil messed up. Car is 10 years old but only 54,507 miles. I can say in 2021 I did this job a hell of a lot cheaper then the Hyundai dealership. $222.00 for labor was 😵💫😵But I paid my $200 deductible and Car Shield did the rest. More then happy with my experience with Car Shield 🤙🏻😎
William, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
I had an issue with my jeep. I thought it was my struts. I had called CarShield to see if they were covered under my plan & they are not. With that, my husband took my jeep to Meineke as he is familiar with the shop & mechanics. I asked my husband to call me when they checked it & knew what it was. I tried calling & texting my husband; but he never got back to me! When he came home he tells me it was my front stabilizer link. Smh So I called CarShield and questioned if they were covered & they were. So, he suggested I send my bill to the claim adjuster's email. But he said it can NOT be GUARANTEED that it would be considered for a refund as I did not handle this correctly. They reviewed everything & I did get a refund. I was so happy that they considered this at all! I am so happy that I have this coverage.
Diana, we are delighted to hear this! Please do not hesitate to reach out if you need anything else.
Tried 2 times to use car shield, Called myself and was told both times my problem was covered by car shield but when mechanic called told not covered. When I called about this I was told mechanic did not call but I was standing with him when he called
Brenda, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
I was glad to experience great customer service and was kept informed during the process on both sides.
Delores, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
It took several hours to acquire someone to tow my car. I ended up having to pay out of pocket so not happy about that. The customer Rep was very nice and helpful but just don't like the availability in this area.
Tanya, we apologize that you were not satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
He was very helpful and explained everything and answered all my questions to my satisfaction.
Terry, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I haven't taken my 2012 escape in the garage yet but will be happy to get it fixed, she is a good car with low miles...
Robert, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Carsheid was contacted by Don hall dealership and was advised by mechanic and carsheid responded quickly and fixed my issues...very satisfied 😁
Valerie, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I took my car to my auto repair service and they handle contacting Car Shield and CS covered the $600 repair except for the $200 deductible, no problems.
William, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
All questions answered in one phone call.
I refuse to write a 50 word paper.
I'm getting what I'm paying for.
Rejoyce, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
These guys went above and beyond what you might expect. Rental, total trans rebuild, and a/c and dash replacement, (just provide complete service history).Referred my sister last week on my account,so now have 2, with another on the way. Thanks!
Ronald, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mae, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.