From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
It was ok. They replaced the starter on my vehicle. I want to thank them for their service.
A1 satisfactory. I Would you recommend to all. If you want the best. Get Car Shield.
Yetta, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Called because my automatic payment was refused by my credit card company. The expiration date had expired. I gave the new date and it went through immediately. No further problems. Thank you.
Patricia, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Representative was very supportive and knowledgeable my needs were met quickly.
Donna, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
It was smooth and the task was handled perfectly. The task was completed
Howard, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
My experience with carshield was fast simple and I had no problem from being informed to rental car and my vehicle being in and out of the repair facility I was very pleased.
Charles, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
I very simply gave my warranty name and number to thee mechanic shop and he did the rest. Very pleased.
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
On matter how.many times I called they are there to assist.me with any questions I have and I grateful
Charlette, thank you for your review and we are always here to help. Please give us a call if you need anything else!
I am concerned about the limitations of the policy. Without reading all of the details; there appear to be a number of limitations. I would like to have a better understanding of the limitations. I understand the policy does not cover oil changes and brake pads. Does the policy cover any maintenance? Do you recommend any activity to avoid break downs beyond body repair and maintenance? I am concerned about avoidance issues!
William, we appreciate the time you took to leave a review. It is the customers responsibility to provide routine maintenance to their vehicles, per the recommendation of the manufacture. The coverage we offer is for mechanical breakdowns. Our Customer Service is more than happy to explain your coverage details and answer any questions you may have. Please don't hesitate to give us a call at 1-800-587-4162, we look forward to speaking with you soon!
This was my first experience With Carshield I love how you all took the time to reach out to me and send me updates.
Every step of the way. I also Love the fact that when the dealer stated they were waiting On you all I was able to call you And have a three way conversation for verification of them receiving. My car was in the shop from December 14th to December 31st.
But Carshield was not the hold upJob well done
Trena, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Good called to have truck towed to shop good services longest wait 45 minutes and low oop cost to me
Dinah, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
All my questions and concerns were taken care of with just one call.
George, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
I was calling to see if my coverage covered the issue that I was having at that time. I was told No. That is ok...It is not anything to worry about...Car Shield coverage that I have covers what I manily want and wanted.It is all good...Just know that car shield has you covered...that is all I need to know...
We appreciate your support and review. If you have any other questions about your policy don't hesitate to give us a call!
EV equipped with full of electronic sensor.
Your company does not cover that.
When I purchased policy from your company I thought coverage simular as Tesla extended warranty but not.
Jang, we apologize that you are not satisfied with our services. We are always working on providing better services each day to ensure qualifying vehicles are getting the most adequate protection available. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
You worked with my transmission company and everyone was satisfied with the results.
Paul, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I received Excellent customer service for everyone that worked with me
Kishia, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Great service fast professional personal took care of my problems also friendly personal sent a flatbed truck right away to get my truck
Chris, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
Was able to answer all questions thoroughly and was very knowledgeable about my inquiries. Polite and courteous.
Patricia, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Was very helpful very polite and very understanding with helping me change my address
Jose, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
My issue is my repairs were not covered and I had to pay out of pocket. I pay $99 a month so I find the explanations not acceptable.
Dolores, we apologize if there is any confusion regarding your claim. After further review of your account, it appears there were differences in the labor rates and part prices that the repair facility used and what was recommended by a nationally recognized labor guide. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
George, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!